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Trade for the Perfect player in the world ---Hisound’s Studio 3rd Anniversary edition - Page 38  

post #556 of 795
Quote:
Originally Posted by lee730 View Post


You have to admit the T51 UI is way worse lol (at least I feel the DX100 and Studio are quite an upgrade in that regard :P). Don't forget Hifiman's slug-like UI. I'd get infuriated by how slow it was to access music.... rolleyes.gif

 

You mean to tell me that those UI were EVEN WORSE before?!?!?! LOL

 

;-)

post #557 of 795

Spot on review DF.  Mine is going on 80 hours of almost continuous burn and just about everything in your review I would agree with.  I'll put up my impressions in the next week or so.  

post #558 of 795
Quote:
Originally Posted by gelocks View Post

 

You mean to tell me that those UI were EVEN WORSE before?!?!?! LOL

 

;-)


Well they are still around so I think they stil are worse ;).

post #559 of 795
Quote:
Originally Posted by lee730 View Post


Well they are still around so I think they stil are worse ;).


Kind of a poor statement on the industry isn't it lol

post #560 of 795
Quote:
Originally Posted by DigitalFreak View Post

 


Thanks, maybe I was a little hard on my final rating but come on, a player with a MRSP of close to 500 with half the UI unusable? Sorry that  just does not sit well with me. It's a shame this player could really kick if the bugs were resolved. Lets keep our fingers crossed gentlemen.

 

I would say the UI is my biggest disappointment with this.  My HM602 has a pretty basic UI and I prefer its UI to this one.  

post #561 of 795
Quote:
Originally Posted by treal512 View Post

I'm pretty unhappy with Jack and Hisound's customer service right now.

 

Maybe it can still resolve itself, but until then, I'll see how things pan out and update appropriately.

 

Quote:

Originally Posted by lee730 View Post

What issues are you having?

 

I sent in my Studio-V to exchange it for a 3rd Anniversary Edition model.

 

The story goes, I paid Hisound the difference for the upgrade ($xxx) and chose their express shipping method ($30 vs. the $10 standard) with DHL shipping. After receiving the new player in less than a week, the express shipping method proved to be well worth it. However, the player Hisound sent me had 2 issues: the LED display screen was noticeably crooked (first thing I noticed) and there was a small scratch in the front face plate. I have a picture that I've sent to Hisound, but I will refrain from posting it on here. My camera is not very good and the image does not show either issue very well.

 

With that said, Jack at Hisound has shown great customer service... until now. His response to the 2 issues was to send the player back to them (in China) and he would send me a replacement via their standard (slow and cheap) shipping method. If you factor in my original shipment ($20) to them, then my total cost for shipping so far has reached $20 + $20 + $30 = $70 USD. Maybe my problem stems from me being an American? I don't know what consumers in Asia (for example) expect. What I expect though, is responsibility being taken for their mistake and Hisound owning up to the fact that they have created a problem that they will fix. 

 

Yes, Jack has said they will replace the player, but at who's cost? This is going to be at my cost, for issues that stem from their company and their quality control. Not only do I have to wait for my defective player to reach China now, but Jack has said he will not be shipping the replacement player with the DHL express method. Instead, he will ship the replacement player with their standard method and goes on to tell me that I should be patient.

 

So, as it stands, I have paid a good amount extra in shipping and as a result, will need to wait longer than normal to receive what I have paid hundreds of dollars to Hisound for. Sorry for the drawn out response, but this really ticks me off. I have been loyal to Hisound since they came around. I have been patient with them and spoken well of them, but I don't feel that is necessary anymore. Jack and Hisound's response to this ordeal makes me believe that they take my business for granted. I know this isn't a huge problem, but it isn't a huge problem for them to step up and make right either. How much extra does it really cost them to ship DHL express? Probably not enough to put a dent in their business... and yet (the main point), they are making me pay for their mistake. This is why I'm writing a short story as my response, lee730. Hisound is making me pay for their mistake.

 

I believe Hisound has a good product here, but I'm done dealing with them if this is how they do business. If this is how Hisound treats small issues, expecting their customers to be rich and pay for mistakes, then maybe I should look elsewhere for my audio needs. There are a lot of other companies, all of which are geographically closer, that would love to have my business.


Edited by treal512 - 10/31/12 at 5:46pm
post #562 of 795

I understand your frustration. Did you try contact them and see if he can at least reimburse you for shipping the item back to them? I think that would be as fair of a compromise since you had paid for fast shipping. I had the same issue happen to me and I was stuck with slow shipping as you are. I wasn't thrilled about it but they are covering the shipping cost back to me so I can't really complain. However different companies will handle this differently. ibasso didn't send me my DX100 replacement via express mail but they did cover my return shipping costs. So mention that to Jack. Maybe he'll be willing to at least do that considering you wasted money on express shipping. Generally though it takes about a week for me to get my items from China. Actually my items shipped rather fast but USPS took their sweet-ass time with it held up in New York for over a week. rolleyes.gif
 

post #563 of 795

I'll give it another shot. My last e-mail was not responded to, but I guess it won't hurt to try a follow-up.

post #564 of 795

wow, Hisound needs to really step in and do a better job at quality control. Shipping out products to paying customers with these defects is not good for anyone. I would think these are minor details in production/assembly that could easily be avoided and thus not getting all this negative press.

Maybe they can compensate by throwing in a decent iem(FREE) along with the standard shipping. Or quite simply, bite the bullet and ship it back to you express to you for their mistake.

post #565 of 795
Quote:
Originally Posted by wormsdriver View Post

wow, Hisound needs to really step in and do a better job at quality control. Shipping out products to paying customers with these defects is not good for anyone. I would think these are minor details in production/assembly that could easily be avoided and thus not getting all this negative press.

Maybe they can compensate by throwing in a decent iem(FREE) along with the standard shipping. Or quite simply, bite the bullet and ship it back to you express to you for their mistake.


+2 

 

Not sure if you are reading this Jack but better to always take care of the customer. You do this and it will really benefit your company in the long run. Saving a few dollars in the short run but risking your customer support is not a good solution. Considering that ibasso reimbursed me for my shipping costs of the DX100 back to them when my unit came to my house defective. That is excellent customer support. Even hifiman (headirect) did the same thing for me when my 601 came to my house defective. Better to take the small lose and keep your customers happy because in the long run your company will benefit from it instead of losing potential customers (which means losing even more money in the long run). Just some food food for thought Jack. wink_face.gif


Edited by lee730 - 10/31/12 at 10:37pm
post #566 of 795
Quote:
Originally Posted by wormsdriver View Post

wow, Hisound needs to really step in and do a better job at quality control. Shipping out products to paying customers with these defects is not good for anyone. I would think these are minor details in production/assembly that could easily be avoided and thus not getting all this negative press.

Maybe they can compensate by throwing in a decent iem(FREE) along with the standard shipping. Or quite simply, bite the bullet and ship it back to you express to you for their mistake.


+3. Shipping costs is small potatoes small company or not. It's better to lose the 20 bones and get positive customer feedback then to keep the pennies and lose potential sales in a hobby where word of mouth can get around quite quick due to the user base being so small

post #567 of 795

I agree but we also have to remember this was a discounted player. Jack may only be willing to follow standard shipping policies in this instance like in service or warranty replacement situations where they only cover standard return shipping besides the replacement. I also think he should bite the bullet on this since it was their shipping error but HiSound seem pretty set in their ways. This is still a great deal even with the shipping issue but it does take the joy out of it and unexpected delays and expense are never appreciated. Penny wise and...........

post #568 of 795
Quote:
Originally Posted by wormsdriver View Post

wow, Hisound needs to really step in and do a better job at quality control. Shipping out products to paying customers with these defects is not good for anyone. I would think these are minor details in production/assembly that could easily be avoided and thus not getting all this negative press.

Maybe they can compensate by throwing in a decent iem(FREE) along with the standard shipping. Or quite simply, bite the bullet and ship it back to you express to you for their mistake.

 

+4.  My Studio V (2nd generation) arrived with a small but noticeable chip in one corner of the screen glass and the acrylic back piece glued crookedly.  Although principle dictated that I return it, I decided to live with the flaws because I didn't want to have to deal with the return cost-process (plus I was certain that it functioned properly wink.gif ).  When my Westone UM2's, purchased from Earphone Solutions, were forwarded to me in Singapore by a friend a couple of years ago and I was very disappointed by their build quality, a single phone call to Flavio solved the problem.  He agreed to exchange them for a pair of Westone 2's, refunding the difference and shipping the 2's via FedEx at his expense (and Earphone Solutions doesn't even ship to Singapore).  Now he has my business for life.  Perhaps Hisound should follow the Earphone Solutions model of customer service, as it would surely improve customer loyalty.

post #569 of 795
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Edited by H20Fidelity - 11/2/12 at 12:45am
post #570 of 795

Companies like Hisound need local representation, if this was for sale in the UK, from a good dealer, I would buy one

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