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Monster Miles Davis Tributes died, got RMAed for Trumpets?! - Page 2

post #16 of 18
Thread Starter 
Quote:
Originally Posted by Inks View Post

What I would do

 

Keep the replacement Trumpets and sell, they have more value than the Tributes now.

 

Buy refurbished Monster Tributes, if anything goes wrong Brian at BTG can recable them with a portion of the spare money. 

 



I won't.  Why you might ask?  If I do so, I'll lose my lifetime warranty, as the refurb Tributes only carry a 90-day warranty.  Even if it sounds appealing to have that extra money, I'd rather have the possibility to exchange again in X years from now if the s*it ever hits the fan again.

 

I called monster an hour ago, and explained the situation, that the Trumpets do not have the same tonal profile, etc...and that I'm dissatisfied with the fact that I received the Trumpets, as I had mentioned that I didn't want them in my very first call (which is true).  The girl I had on the phone told me they don't have them available anymore.  I exposed the fact that they still sell refurbs, and that I would be willing to accept refurbs as a replacement, as long as I keep my original warranty, and if I get an minimum of accessories, such as the tips and at least a case.  After verification, she confirmed that she could do it, and that they would send me a UPS return label via email so that I could return the Trumpets free of charge (trust me, if they had refused that part, I would've flamed them).

 

Those are good news, but as I've learned nothing is really easy with Monster, I'll remain in the "I'll beleive it when I'll see it" mode...

post #17 of 18
Quote:
Originally Posted by Lightpsycho View Post




I won't.  Why you might ask?  If I do so, I'll lose my lifetime warranty, as the refurb Tributes only carry a 90-day warranty.  Even if it sounds appealing to have that extra money, I'd rather have the possibility to exchange again in X years from now if the s*it ever hits the fan again.

I called monster an hour ago, and explained the situation, that the Trumpets do not have the same tonal profile, etc...and that I'm dissatisfied with the fact that I received the Trumpets, as I had mentioned that I didn't want them in my very first call (which is true).  The girl I had on the phone told me they don't have them available anymore.  I exposed the fact that they still sell refurbs, and that I would be willing to accept refurbs as a replacement, as long as I keep my original warranty, and if I get an minimum of accessories, such as the tips and at least a case.  After verification, she confirmed that she could do it, and that they would send me a UPS return label via email so that I could return the Trumpets free of charge (trust me, if they had refused that part, I would've flamed them).

Those are good news, but as I've learned nothing is really easy with Monster, I'll remain in the "I'll beleive it when I'll see it" mode...

What a happy ending so far. Goes to show, persistence pays off. Although you will be without IEM for a little while the outcome will be better for your musical pleasures. Good on you for standing up and putting them in their place. Total win for the consumer!

Also thanks for letting us know!

All the best.
Edited by H20Fidelity - 8/7/12 at 1:27am
post #18 of 18
Thread Starter 

Well, been a while hasn't it.  This may be my final update but anyways, here it goes.

 

A few days after my last post, Monster had sent me a UPS return label, 4 days late.  Had to call them back (I SWEAR I almost know their music on-hold by heart now...!!!) for them to move their a$$es.  I got transferred to the "Canadian department" because the US support couldn't generate the shipping tag.  Anyways.

 

I track the package and wait 2 days for them to give me an email confirmation, as they said they would give me.  Nothing.  I call back, again.  I wait.  I ask for the Canadian department, again (even if they give you a "direct number" you still end up on their US support!).  Now Nora, which seems to be the only employee working there, tells me that she sees NOTHING about Tribute refurbs.  I start to get really pissed at this point.

 

She puts me on hold for 5mins.  She then comes back and say that it "should be ok" and she'll email me with the details.  Whatever.  I'm on break at work and don't have time to wait.  I then receive her email stating that the Canadian warehouse still has *NEW* Tributes and that's what I'm gonna get!  I get a little excited but not too much, as I know they have yet to arrive.

 

They ship last Friday; I call Monster back AGAIN on Monday and go through the same process of waiting, because they didn't provide me with a tracking number.  Now, Nora says that she sees that the package is on "exception" and being held at my local UPS hub.  What the hell.  She advises me to give them a call and says she'll email me my tracking number.  We double check my address, and they indeed have the right one.

 

I finally get the tracking number.  It says that appartment number is missing or incorrect.  You gotta be friggin' kidding me.  I call UPS.  I ask the guy about the address he sees in his system.  The appartment number is missing.  At this poing I dunno if I should be pissed or just deceived.  I give the missing info and he says he'll reschedule pickup for tomorrow.

 

The rest of the story is not really Monster's fault, it took UPS 3 attemps to deliver the package as somehow they tried at my old address from 3 years ago even though they had the right address on the box.  Whatever.  If Monster wouldn't had screwed it up in the first place it wouldn't have happened.

 

I have to mention that I sent them my broken Tributes on July 17.  I got my replacement on August 22.  This is most possibly the WORST customer service I've ever had in my entire life.  What's the use of a lifetime warranty when you have a bunch of retards giving you retarded service and no follow-ups.  Sweet f'in' lord.

 

I sure hope they last me at least 5 years.  My last set were 90$ Etymotic Research er-6i and they lasted me 4 years.  That's 22.50$ per year.  At 308$, lasting a year and a half, the Tributes run for 205.33$ per year (relatively speaking).  How nice.

 

The good part is that I seem to have gotten the latest revision, the cables are not tacky!!  They have some sort of "waxy" feeling so I don't think they will tangle as much.

 

Once again, feel free to share experiences with Tributes or Monster themselves.  And sorry for the long rant but this was...I don't even have words for how it was.


Edited by Lightpsycho - 8/22/12 at 11:37pm
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