Well, been a while hasn't it. This may be my final update but anyways, here it goes.
A few days after my last post, Monster had sent me a UPS return label, 4 days late. Had to call them back (I SWEAR I almost know their music on-hold by heart now...!!!) for them to move their a$$es. I got transferred to the "Canadian department" because the US support couldn't generate the shipping tag. Anyways.
I track the package and wait 2 days for them to give me an email confirmation, as they said they would give me. Nothing. I call back, again. I wait. I ask for the Canadian department, again (even if they give you a "direct number" you still end up on their US support!). Now Nora, which seems to be the only employee working there, tells me that she sees NOTHING about Tribute refurbs. I start to get really pissed at this point.
She puts me on hold for 5mins. She then comes back and say that it "should be ok" and she'll email me with the details. Whatever. I'm on break at work and don't have time to wait. I then receive her email stating that the Canadian warehouse still has *NEW* Tributes and that's what I'm gonna get! I get a little excited but not too much, as I know they have yet to arrive.
They ship last Friday; I call Monster back AGAIN on Monday and go through the same process of waiting, because they didn't provide me with a tracking number. Now, Nora says that she sees that the package is on "exception" and being held at my local UPS hub. What the hell. She advises me to give them a call and says she'll email me my tracking number. We double check my address, and they indeed have the right one.
I finally get the tracking number. It says that appartment number is missing or incorrect. You gotta be friggin' kidding me. I call UPS. I ask the guy about the address he sees in his system. The appartment number is missing. At this poing I dunno if I should be pissed or just deceived. I give the missing info and he says he'll reschedule pickup for tomorrow.
The rest of the story is not really Monster's fault, it took UPS 3 attemps to deliver the package as somehow they tried at my old address from 3 years ago even though they had the right address on the box. Whatever. If Monster wouldn't had screwed it up in the first place it wouldn't have happened.
I have to mention that I sent them my broken Tributes on July 17. I got my replacement on August 22. This is most possibly the WORST customer service I've ever had in my entire life. What's the use of a lifetime warranty when you have a bunch of retards giving you retarded service and no follow-ups. Sweet f'in' lord.
I sure hope they last me at least 5 years. My last set were 90$ Etymotic Research er-6i and they lasted me 4 years. That's 22.50$ per year. At 308$, lasting a year and a half, the Tributes run for 205.33$ per year (relatively speaking). How nice.
The good part is that I seem to have gotten the latest revision, the cables are not tacky!! They have some sort of "waxy" feeling so I don't think they will tangle as much.
Once again, feel free to share experiences with Tributes or Monster themselves. And sorry for the long rant but this was...I don't even have words for how it was.
Edited by Lightpsycho - 8/22/12 at 11:37pm