If every CEO can spent 10 mins to listen what the user complain about each day, we will be more happy . I am a customer too. but never got any response from any big company if I have problem, but I can said that we almost replied any feedback as we can. at least each email sent to us.
and you guys all known that I spend lots of time on head-fi and other forum, facebook and I replied lots of email by my self. just because it is our culture and next year we will do better because there are someone will response to collect all the feedback in internet and our R/D
manager and QC manager will also try to response to the end user . All we need is a little understanding because we can do anything we want because the world is not perfect, but I am very proud that at least we have very good interaction with our users or potential users.
I agree. When a CEO like you is open and encourages feedback it says many good things about your company and philosophy. It encourages me even more to want to try your products because I believe you are creating something special.