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PSB M4U 2 cracking.

post #1 of 10
Thread Starter 

Hey everyone,

 

I bought a set of the PSB M4U 2's a couple of weeks ago and they have just cracked in 4 places on the polycarbonate headband.

 

Has anyone else with these headphones had this happen? Or any other isuues?

 

I'm getting mine replaced, but am just worried it will happen again.

 

M4U 2 2.jpeg

 

 Cheers, Krackar

post #2 of 10

Key Krackar,

 

I bought a pair of those headphones and the same thing happened to me after 1 week of wearing them. I went to the store and they gave me a new pair but I still got the cracks on the headband in the new ones. I ended up getting a store credit which I am keeping in case they fix that issue at PSB, or a new pair of good headphones gets out there.

 

Good luck!

post #3 of 10

That's my problem with similar looking headphones (for example, Shure SRH1440s, those awful looking Klipsch ones, etc. etc.) Maybe those tiny cracks from stress wont be MUCH of a problem, but who knows...

post #4 of 10

Well that's pretty unpleasant to hear. Hope they fix that issue.

post #5 of 10
Thread Starter 

I'll see how my replacement pair goes when they get here. I love the sound of them so maybe I'll keep claiming warranty on them until they fix the problem.

 

A pain to send them back all the time, but for $300 I don't think I can get better with noise cancelling.

post #6 of 10
300 is a great price. Where did you getting for 300
post #7 of 10
Quote:
Originally Posted by griffith07 View Post

Key Krackar,

 

I bought a pair of those headphones and the same thing happened to me after 1 week of wearing them. I went to the store and they gave me a new pair but I still got the cracks on the headband in the new ones. I ended up getting a store credit which I am keeping in case they fix that issue at PSB, or a new pair of good headphones gets out there.

 

Good luck!

 

Same thing happened to me. I told the sales rep and he told me to return them pronto for a new pair. New pair has cracked as well. The small cracks don't bother me. I'm careful with them and just love the sound, so I can live with them as they are. PSB is designing a new softer plastic piece and the rep said that when the new version comes in, I can return the second pair for the updated model. 

 

Pretty darn good customer service from AudioShop and PSB!

post #8 of 10
Thread Starter 
Quote:
Originally Posted by pattanbd View Post

300 is a great price. Where did you getting for 300

A Hi-Fi place in Australia. They had a 20% off sale on headphones and they gave me an extra $20 off as well. I hope the next pair I get are ok, otherwise I'm considering getting my money back and getting the V-Moda M-100 if they are good.

It takes about a week and a half turn around for me to replace them because of where I live. Just too long and annoying to keep doing. I do alot of traveling so being durable is a must. I love my PSB speakers but these headphones have left a sour taste so far. I really hope the next pair last!
Edited by Krackar - 7/4/12 at 9:52pm
post #9 of 10

I contacted customer service direct at PSB about the cracking issues that you all have experienced because I wanted to order them after all the great reviews and the following was their response:

 

 

 

 

Thank you for contacting the PSB Speakers Support Center.

The warranty we give on headphones is for 2 years in the USA.

We have fixed the issue, so in all future production this won't happen. The production units that crack due to this issue will be replaced during the normal warranty period. If they crack out of the warranty period, the serial number on the unit will tell us which production run they are from. If they turn out to be from the first production, the headband will be repaired free of charge if the cracking is not from being abused.

I hope this helps.

Kind regards,

Pam Anderson
 

post #10 of 10

Wow, Pamela Anderson is working for PSB?

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