Originally Posted by brunk
Rachel, that is a flat out lie. I have never purchased a Yulong A18, nor stated such. You also never asked me about an order number either. I never asked for technical support either. Please entertain me some more... The message is MUCH clearer to me now. Thank you for the very unprofessional reply that reflects my above suspicions.
EDIT: This seems so grossly negligent that you may possibly be talking to the wrong person. So now you have one more chance for benefit of the doubt... regardless your public reply is astoundingly unprofessional and brings discredit upon Grant Fidelity.
EDIT 2: I understand on the website it doesn't say "true balanced" but guess what? Within a very short time, one person has already thought it was. Therefore, your description can use some updates. You're welcome for the criticism...
Brunk, if you are not the same customer I am referring to, you can accept my apologies. I have removed the contents on my previous post stating you were the customer I thought you were.
However, this doesn't change my opinion on how you imply Grant Fidelity being dishonest or misleading in your posts. My position stands the same on any of such implication.
I looked through my emails - most people don't use their real name or email on forum - but one email sender resembles your name on the forum. if that was you - you did asked us questions about A18 and we have responded to it within 24 hours. It is not at all related with A18 being balanced or not at all - but your posts here seem to lead others to believe that Grant Fidelity withheld information to customers or potential customers when it is comes to A18 being true balanced or not. I don't know where you get such an impression that Grant Fidelity being dishonest or needs forum policing to stay honest.
I have made the information related with A18 / D18 being true balanced or not very clear in my previous post. I trust there will be no misunderstanding from anyone from now on.
Our flagship tube amp has balanced input - we never said it's true balanced and always tell customers the same whenever asked. If anyone has doubt about features of a product that Grant Fidelity carries, they are more than welcome to clarify with us via email or phone at any time. One person's assumption doesn't equal to the other one is hiding information on purpose. Everyone is more than welcome to have benefit of doubt; but implying our business being dishonest is not welcomed in public forum and we will speak up on the matter without hesitation.
Rachel @ Grant Fidelity
Edited by Grant Fidelity - 6/27/12 at 4:42pm