I purchased a pair of used Lcd-2rev1's back in October,from another head-fier.
At the time of the sale..,he told me he had about 400-500 hours on them.
The headphones arrived in excellent condition,and sounded fantastic,with no physical damage anywhere
I was one happy customer,because the price was excellent, as well.
On May 29,2012,I got no sound coming out of my right earphone
contacted Audeze,sent down the phones to Audeze for repair on June 2,2012
As I did not know ,if the warranty was expired,I was expecting a huge repair bill.
On June6 ,got an e-mail that my headphones were being shipped back to me 2 day airmail..free.
So,I called Audeze about the bill,and spoke to the girl who handles customer service.
I asked about my bill???
She proceeded to inform me,that the service on my headphones was done for free,and in addition, I was automatically upgraded to the rev2 drivers....nice
Received the headphones on June8..amazing
In essence,I got a new pair of Lcd-2rev2 for free..with a 7 day turn around....unbelievable..
If anyone is doubting about spending money with Audeze,please remember the same quality that goes into their headphones,also,is carried through ,with outstanding customer service & tech support.
Just felt I needed to post this,because it is rare,that in todays world,you get this type of service...from even the best of companies.
Hats off to Audeze,and ..Thank you,for a very pleasurable experience.