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Shure SRH-940 Crack and their service! - Page 2

post #16 of 77
6/22/12 at 8:23am

Hello,

 

Mine are cracked as well on the same part on the right side. I'm about to send them back to be replaced. I called them to see if they would just send me the part and they said they couldn't. They offered to sell me a headband replacement set. I was a little disappointed to hear that. It would save time & money for both parties if they just sent me the part. I'm now hesitant to buy the SRH1840. 


Edited by CB3874 - 6/23/12 at 9:40am
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post #17 of 77
6/23/12 at 1:24am
Thread Starter 
Quote:

Do you guys suspect that Shure would still replace it even if it's out of warranty?  Considering that it's a manufacturer/designer error, I would expect them to.
 

I'm still within warranty, but I don't want to be left with broken headphones after my warranty is up due to Shure's mistakes.

I really hope they would as this issue is relatively common to all Shure owners. It's a big shame that Shure let this happen and not do anything about it other than repairing them under the warranty.. When the new headphone arrives after returning the cracked headphone, doesn't the warranty get renewed?

Quote:
Suggestion: If you can, refrain from having the extenders out at all...this would provide a small amount of reinforcement and perhaps prevent, or atleast slow-down, the cracking.

Are you sure about this? At first, when my first crack happened, I thought your suggestion would have helped. But, as I put more thought into it, I thought refraining from having the extenders out at all would actually speed up the cracking because more tension would be added to the extenders as there are less space.

 

 

 

 

Quote:
This is how my SHR750DJ arrived straight out of the sealed box. I cut the seal, took them out of the plastic bag and this pieice was freely loose inside. it could not be screwed back on, if you look closely the entire thread had snapped because that screw had been over tightened. In my situation the seller (Addicted to Audio) would not exchange them for another pair. I had to go straight through Shure. The plastic build on these headphones is very average, they may look great in pictures but real life they feel cheap. I'll never buy Shure again. I know of another member who's SHR750DJ snapped at the hinge while putting them on.

What a pitiful shame to Shure. I'm sorry this has happened to you, straight out of the sealed box. I'm very disappointed... after finding out so many more owners with this issue.. At first I thought this issue that has happened to me was extremely rare. 

 

 

I absolutely love my srh-940 sound signature hooked up with my Digizoid-ZO. But, after finding out so many more cases with cracked headphones, I'm rethinking of my headphone and selling the headphone after it's repaired from Shure.. My thought would be even after it's repaired, crack would form again and again. 

Isn't there like a law called something like 'lemon law" (not really sure what it's called) where when you purchased a product and there's a same issue 3 times or 4 times after keep returning, the company is responsible to give you certain amount of money if not all? 

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post #18 of 77
6/23/12 at 1:28am
Thread Starter 

 

 

They offered to sell me a headband replacement set. I was a little disappointed to hear. It would save time & money for both parties if they just sent me the part. 

They offered to sell you a headband replacement set? Shouldn't they do that for free...? I completely agree with you. It would save ton of time and money for both parties if they just sent us the replacement part. 



 

Quote:
I'm now hesitant to buy the SRH1840. 

I heard SRH1440 is more appealing to everyday users. (not professional music editors, etc)

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post #19 of 77
6/23/12 at 1:34am
Thread Starter 

IMG_0162.JPG

Poop.. Now there are 3 cracks on the right side. :( I tried to super glue them and only one (as of right now) managed to stick. The other one came off within 2 days after I super glued them. What a pain! :(


Edited by Rhuidk - 6/23/12 at 1:59am
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post #20 of 77
6/23/12 at 1:00pm

Well , I only have cracks on the part where it swivel.

I guess it's much worse on the main "band".

What I do to avoid useless stress on the headband, is always grab/ stretch them on the top & thicker part of headband, when putting them or removing them from my head.

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post #21 of 77
6/23/12 at 1:32pm
Quote:
Originally Posted by Rhuidk View Post

IMG_0162.JPG

Poop.. Now there are 3 cracks on the right side. :( I tried to super glue them and only one (as of right now) managed to stick. The other one came off within 2 days after I super glued them. What a pain! :(

 

That's %$^&ed up, looks as though the plastic is just disintegrating. How long have you had your pair again?

 

I really think that Shure could easily mitigate a lot of this by switching to a better plastic.

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post #22 of 77
6/23/12 at 6:18pm
Thread Starter 

I got my first one around October of 2011 then returned the headphone to the seller due to the crack within 2 weeks of receiving it. So, I guess around 7-8 months I'm guessing?

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post #23 of 77
6/28/12 at 9:52am

I just got off the phone with Shure and was told they received my SRH940 and it should get back to me in 5 business days. This was a one time replacement. If it happens again, you'll have to order a replacement headband. The model # is RPH 940 and cost 30 - 50 bucks (short term memory loss).

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post #24 of 77
6/28/12 at 7:14pm
Thread Starter 

One time replacement only?! :(

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post #25 of 77
6/28/12 at 9:35pm

Even if it's life-time replacement, I wouldn't be convinced - who would want to pay 30 bucks every few months to replace a headphone that breaks by itself?

 

You're best off perhaps replacing it then selling the new replacement here on head-fi, then get something that would last you years. TBH there are quite a selection of headphones at 940's price-range that excel much more.

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post #26 of 77
6/29/12 at 3:39am

koss has the best warranty, it seems. I've read that some was replacing many time his broken headphone on a forum (and lifetime warranty).

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post #27 of 77
8/20/12 at 8:28am

I have a very small hairline crack forming... one-time only? Seriously? I had to replace my 840s once and then right after 2-year they broke again. I got a 940. I have an "extra-year" through the store I bought from (American Musical Supply) I'm really glad I bought there after hearing this.

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post #28 of 77
9/7/12 at 9:02am

I bought mine in December 2011, by March a crack on the right-hand side of the band developed; in July another one on the left-hand side. Kept using them and the one on the left-hand turned into the scary story seen in the youtube video.

 

At the moment they're in Portugal for repair and Shure's authorized distributor are still deciding if it can be covered by the warranty (this since August 21st). What I know is that I'll dump them on Amazon/eBay as soon as I get them. Rather put some extra cash on some Ed8.


Edited by viriato_iceview51 - 9/7/12 at 9:04am
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post #29 of 77
10/9/12 at 6:17pm

Low and behold, I look at my 940's and they have a crack forming at the base of one of their swivels. Disappointing to say the least, but again, these headphones weren't made for extreme use or portability. They are studio reference headphones. If you are going to use them as a means of portable listening, then wear can be expected to accelerate.

 

My advice: The extensions on the headband should be used to the bare minimum possible. And only use them when stationary, more movement allows for more cracking oppurtunitys.

 

Thanks to extrabigmehdi to turning me here, maybe shure should invest in higher quality materials for their higher quality gear.

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post #30 of 77
10/9/12 at 6:22pm
Quote:
Originally Posted by jerg View Post

Even if it's life-time replacement, I wouldn't be convinced - who would want to pay 30 bucks every few months to replace a headphone that breaks by itself?

 

You're best off perhaps replacing it then selling the new replacement here on head-fi, then get something that would last you years. TBH there are quite a selection of headphones at 940's price-range that excel much more.


I luckily only paid 160$ for my pair new, but I'm tempted to sell or trade them for a different pair after reading this. Now reading that Shure will only replace them once is sickening

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