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Final Audio Design Impressions and Discussion Thread - Page 340

post #5086 of 5093
Quote:
Originally Posted by CJG888 View Post

So far, Amazon.co.jp have denied any responsibility for this (as the IEMs are outside the returns period), and I have been waiting for a few days for a response from Final.

If I have no warranty cover, do I just have a couple of very expensive baubles for the Christmas tree, or is it likely that a local authorised dealer (e.g. Jaben Shanghai) can organise a paid repair?

I don't think any universal dealers or even manufacturers bother to repair any of their defective products. They usually just give you a fresh replacement since a repair is not worth the hassle. Regardless, you will need your receipt. 

post #5087 of 5093

I am not a fan of Jaben to be honest. Wouldn't really let them handle post-sales service, especially repairs...

post #5088 of 5093
Does anyone have any suggestions as to where I can get them repaired, then? Unfortunately, FAD don't feel the need to reply to my emails.

I have now found the receipt, but I bought them from Amazon.co.jp in October, and am not a Japanese resident. Is Amazon even an authorised dealer?

I would be a shame to have to throw them away...
post #5089 of 5093
Quote:
Originally Posted by CJG888 View Post

Does anyone have any suggestions as to where I can get them repaired, then? Unfortunately, FAD don't feel the need to reply to my emails.

 

Did you email them or use their webform? Ime they're more likely to reply if you use their contact page.

post #5090 of 5093
I tried both the online form and a direct e-mail. Neither bore fruit.
post #5091 of 5093

do you think they'd open the email quicker if the subject read: "Regarding A Purchase" or "Enquiring About A Purchase"

 

where someone thinks it's a new sale????

post #5092 of 5093
Quote:
Originally Posted by peareye View Post

do you think they'd open the email quicker if the subject read: "Regarding A Purchase" or "Enquiring About A Purchase"

where someone thinks it's a new sale????

Uh, both will suffice, but your subject title won't have any effect on how fast customer service will open your email. They'll always reply to the earliest sender first. By the way, I believe you meant "inquiring."
Edited by Dinerenblanc - Yesterday at 10:16 pm
post #5093 of 5093

It's unfortunate that Final Audio is taking so long to get to you...:(

 

Perhaps try "Sales Enquiry" or something attention grabbing.

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