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Toxic Cables - Impressions and Discussion Thread - Page 423

post #6331 of 7291
At least the "ranter" knows he's getting something - I don't even know that yet.
post #6332 of 7291

I ordered a cable from Frank and he said my item would be ready 6-8 weeks from Jan 23rd. That time came and passed and I asked him about the status of my cable. He said another 1-2 weeks would be needed in order for it to be ready. I am a patient person so I didn't mind. It has been 10 weeks as of yesterday and I sent him out an email last week. He has yet to respond to that email and I sent him 3 others. I don't mind waiting a little bit more for my cable but a response would me feel a lot better. If he expects the cable not to be done for some time from now or if is almost done doesn't matter to me. I just would like to hear back and be reassured that he still has it in his queue or he has started working on it. I kind of feel stupid that he made me pay upfront. I feel doubly stupid that I paid with my debit card. I hope this isn't another life lesson for me.

post #6333 of 7291

It's not about the cables. I'm not doubting that they aren't worth their money.
It's about the way Frank (and sadly a lot of other people as well) seems to do business and handles his customers. Regardless whether Frank is busy or not, he could have at least replied with a simple "yes" or "no" to let me know whether he received the money or not. Before I made my payment he usually replied back to me within a couple hours. 
I assumed that by now people like Frank should have learned from the mistakes made by their competitors and figured out that this isn't exactly the best way of keeping a customer but sadly this doesn't seem to be the case. So far, this has been rather a disappointing experience. 


Anyway, Frank told me the cables I requested were in stock so I wouldn't have to wait 10 months for him to make them.
All he needs to do is ship my order. We'll see how long it takes. 

post #6334 of 7291

i went the samre route as you did - i bought  a cable that is already made and in stock . i opted for the 2 week shipping to save money . took 2 1/2 weeks to get here in the usa . communication was great before payment of course but a but slow after payment . i got my cables and i believe its worth every second of the wait .

post #6335 of 7291

I feel for you guys...I understand money holds different value for everyone.  Some of us know Frank longer/better and wouldn't sweat these situations mentioned and try to post our experiences.  It might not be something you guys can understand and I get that....bottom line, no business can satisfy all the customers no matter what.  The only certainty is that his cables are second to none for the price.  Hope you guys get your cables soon and enjoy the heck out of them!

post #6336 of 7291

Firstly let me apoligize, i have been extremey busy. It's either i spend half the day replying to emails and taking new orders, or spend my time making orders i already have.

 

I don't ignore people after receiving their payment. If i was such a person, don't you think i would be replying to all those people who are wanting to place an order with me and take their money also. That's just not the kind of person i am

 

You just caught me at a good time 2-3 days ago when i was going through PM's already, so i was able to reply to them as soon as i received them, as i was still replying to others.

 

As for your payment, i honestly did not even know till i just read your post that the payment had been sent, as i have not logged on to PayPal or my email, and not gone through PM's since. So no, i have not convenienty been ignoring your PM's just because i now had your money.

 

I never said 10 months, it was 10 weeks.

 

There is 0 reason for me to take your payment and ignore you when i had already said the cable is in stock, what possible reason could i have for ignoring someone after they sent me money, when i have their cable ready to send, other then being extremely busy. Below is a picture of your 2 cables, i will drop them off at the Workshop Monday and they will post it out with other orders we have ready on Tuesday.

 

If anyone has paid me with Visa, PayPal, cash or even candy, it does not matter, i don't understand the regrets of using a debit card, why would you regret it? If anyone would prefer a refund, all they have to do it ask and as soon as i see that message, you would be promptly refunded. To this day, no one can say that they have requested a refund and not received it. 

 

2 weeks delivery is an estimate with Royal Mail international signed for (they say 5 days), so it can take 2 and a half weeks or even longer, even 2 days sometimes, it's not a guaranteed service.

 


Edited by Toxic Cables - 4/4/14 at 9:24pm

http://www.toxic-cables.co.uk                  PREPARE TO BE INTOXICATED

 

 

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post #6337 of 7291
Quote:
Originally Posted by sensui123 View Post
 

I feel for you guys...I understand money holds different value for everyone.  Some of us know Frank longer/better and wouldn't sweat these situations mentioned and try to post our experiences.  It might not be something you guys can understand and I get that....bottom line, no business can satisfy all the customers no matter what.  The only certainty is that his cables are second to none for the price.  Hope you guys get your cables soon and enjoy the heck out of them!

I agree with you, as I also empathize with those that are more accustomed to dealing with larger companies and get frustrated with the inconsistency in communication.   As with all the boutique cable makers, you have to be prepared to wait, much as you would wait for commissioned artwork.  Reality is that you are not really buying from a company, in the administrative and operational sense, you are buying from a guy that makes really good cables. Personally, I would prefer to pay a deposit for a cable and pay the balance upon completion, much as you would for many service contracts.  But I can also see that tracking full payment up front under current conditions has been difficult enough, let alone adding another layer of accounting.  So it is what it is. I never cared much for the process, but I'm thankful it's just a hobby for me and isn't of consequence in my daily life.  With patience being a virtue, just consider yourself virtuous beyond reproach!

post #6338 of 7291
Quote:
Originally Posted by sensui123 View Post

I feel for you guys...I understand money holds different value for everyone.  Some of us know Frank longer/better and wouldn't sweat these situations mentioned and try to post our experiences.  It might not be something you guys can understand and I get that....bottom line, no business can satisfy all the customers no matter what.  The only certainty is that his cables are second to none for the price.  Hope you guys get your cables soon and enjoy the heck out of them!
+1 i totally agree with u sansui..i think we have same kind of experiences..thats why i understand u..i also have to wait for my custommade cables frank makes for me a bit longer then ur regular toxic customer..and i dont mind.....never ever had problems with deliveries....yes..patience is virtue here..but hey..i waited 1year!!!! For my handmade/custommade amp that got delivered a few weeks back.

And hearing u guys here..i can only guess what it would have done to u guys waiting so long for an amp.. wink.gif

Trust me on this..its so worth it!!! Most of the guys here who can (and want a very good performance/moneywise ratio) spend money to buy multiple cables, ALWAYS keep on coming back to frank...we can go to all the other premium brands...but no..we are stubborn (or just smart?) and stick with magic Frankie..the man who knows how to make extraordinary cables and kniws the secret of houdini's disappearing act.. as he uses the latter a lot lately biggrin.gif

JUST KIDDING. FRANK..i know how little hours u sleep and sometimes don't sleep at all at night when necessary..as ur a perfectionist..u dont wanna cut corners on quality and workmanship to get the orders out...and we all respect and appreciate that of u!
BUT....
...i think i have to call ur wife to keep an close eye on u, we dont wanna u have a burn out or something..allthough ur the second houdini, superman ur not , and u still have ur family also... redface.gif

And yeah..am again waiting for a new cable..my best one yet..frank is looking into it to make it a bit different then usual..i told him..'just surprise me, ur the maestro..i do that since the beginning..and until now..my mouth always falls on the floor when i take any cable of him out of the package i get delivered.

Damn frank..ur 'not sleeping sickness' is affecting me also..its already 5:49am here..but the wonderfull tunes in my ears keeps me awake until i pass out with my headphones on my head in my comfy chair..am in audio heaven now..just listened to meat loaf..'bat from hell'..WOW..just wow!!

Well guys..am off to musical bliss....see ya mates...have fun here! Damn..its 5:52am...in 3hours or so my family wakes up..oopsie... biggrin.gif
Edited by hifimanrookie - 4/4/14 at 9:05pm
post #6339 of 7291

LOL hifimanrookie is always so poetic.  But yes, we are on the same page.  And yeah...try waiting almost a year for amps (Stratus and I'm still waiting for my GS-X)....seems to be the nature of the game when you get into this level of gear.  Frank is a master of his trade and I personally would wait 2 years for his work (he's impressed me that much).  After I saw his cables for the first time, I have never considered anyone else for my audio equipment. 

 

P.S.  Kudos to Frank giving a direct response above regarding the issues....but man there's no need to put these comments on the appreciation thread just to "elicit" a response from Frank.  The drill is getting a bit tiring, Frank has always been forthright and never once caught with any misdoing other than being too busy to communicate because he's busy making the cables.  I know it'll keep happening but hopefully we'll hear more about impressions and his new cables instead.  Enjoy the music everyone!


Edited by sensui123 - 4/4/14 at 9:05pm
post #6340 of 7291
Quote:
Originally Posted by sensui123 View Post

LOL hifimanrookie is always so poetic.  But yes, we are on the same page.  And yeah...try waiting almost a year for amps (Stratus and I'm still waiting for my GS-X)....seems to be the nature of the game when you get into this level of gear.  Frank is a master of his trade and I personally would wait 2 years for his work (he's impressed me that much).  After I saw his cables for the first time, I have never considered anyone else for my audio equipment. 

P.S.  Kudos to Frank giving a direct response above regarding the issues....but man there's no need to put these comments on the appreciation thread just to "elicit" a response from Frank.  The drill is getting a bit tiring, Frank has always been forthright and never once caught with any misdoing other than being too busy to communicate because he's busy making the cables.  I know it'll keep happening but hopefully we'll hear more about impressions and his new cables instead.  Enjoy the music everyone!
I can be short biggrin.gif
Looksie: 'u took the words out of my mouth with this post' (am good huh?) biggrin.gif

Seriously guys...

There is another thread about those kind of 'misunderstandings' between some customers and frank...and all are solved the right way..as it should be.

.oops..wifey woke up..angry as hell..my open ended code-x'es playing loudly woke her up...BIG oopsie....as women waking up against their will are as dangerous as an angry pit bull...so if this is my last post, remember: i will be looking upon u my dear friends from up and above wink.gif
Sleep well my friends.. biggrin.gif

A bit oftopic: anyone have experience with this audio rack brand? It certainly looks special!

http://www.audiopoints.com/ComponentPlatformsDetail.php?SP-3-13
Edited by hifimanrookie - 4/4/14 at 9:21pm
post #6341 of 7291
Quote:
Originally Posted by sensui123 View Post
 

P.S.  Kudos to Frank giving a direct response above regarding the issues....but man there's no need to put these comments on the appreciation thread just to "elicit" a response from Frank.  The drill is getting a bit tiring, Frank has always been forthright and never once caught with any misdoing other than being too busy to communicate because he's busy making the cables.  I know it'll keep happening but hopefully we'll hear more about impressions and his new cables instead.  Enjoy the music everyone!


My post was not meant to harm Frank's reputation or elicit a response from Frank, even though it might seem this way. I had bad experiences with boutique cable makers before and it seemed to be happening all over again. So this got me frustrated.  

Anyway, I agree it might not have been the best approach for me to be posting this on this thread. I will try to resolve this problem with Frank via PM since he now finally replied. 
 

post #6342 of 7291
Quote:
Originally Posted by hifimanrookie View Post

Damn frank..ur 'not sleeping sickness' is affecting me also..its already 5:49am here..but the wonderfull tunes in my ears keeps me awake until i pass out with my headphones on my head in my comfy chair..am in audio heaven now..just listened to meat loaf..'bat from hell'..WOW..just wow!!

Well guys..am off to musical bliss....see ya mates...have fun here! Damn..its 5:52am...in 3hours or so my family wakes up..oopsie... biggrin.gif
Glad to see I'm not the only one that does this. I was up until almost 4am the other day just listening away. I couldn't turn the music off. And I had to get up for work that morning as well. Needless to say, no matter how tired I was, it was worth it smily_headphones1.gif
post #6343 of 7291

I ordered on February 17, 2014. Paypal verified payment that day. Reading this thread before ordering, I knew it would be 8 to 10 weeks before I can complain. That would be the end of this month.

I'll bet Frank ships by then. By the way, its a somewhat simple unsheathed Silver Poison for my HD 600s.

Claud Whitener

Raleigh, NC

post #6344 of 7291
Quote:
Originally Posted by sensui123 View Post
 

LOL hifimanrookie is always so poetic.  But yes, we are on the same page.  And yeah...try waiting almost a year for amps (Stratus and I'm still waiting for my GS-X)....seems to be the nature of the game when you get into this level of gear.  Frank is a master of his trade and I personally would wait 2 years for his work (he's impressed me that much).  After I saw his cables for the first time, I have never considered anyone else for my audio equipment. 

 

P.S.  Kudos to Frank giving a direct response above regarding the issues....but man there's no need to put these comments on the appreciation thread just to "elicit" a response from Frank.  The drill is getting a bit tiring, Frank has always been forthright and never once caught with any misdoing other than being too busy to communicate because he's busy making the cables.  I know it'll keep happening but hopefully we'll hear more about impressions and his new cables instead.  Enjoy the music everyone!

 

I am fine with waiting. The issue is when that wait goes past it's time frame and you don't get an update . I don't mind waiting more if something came up or anything in that sort of manner just as long as it's conveyed. I have been waiting a 9 days now without a response to my emails. I think that warrants something in the public space. If I was told it would take a year to make the cable I would be fine with that. If that year came and went and I made an update request that was unanswered for 9 days I would still post something in the public space.

 

This thread is something that Frank takes pride in. If you post something that doesn't have a positive message of course he is going to respond. I am not mad at Frank and I know that he is busy. I don't expect anything more than a, "It's not ready I need x weeks." Another time frame would be better than nothing which is what I am getting now.

post #6345 of 7291

In stock cable list, these cables are ready to go out on our next shipment,

 

SW FitEar 3.5mm (suitable for both customs and universals)

 

Virus FitEar 3.5mm (suitable for customs)

 

Poison CIEM RSA

 

Poison CIEM 3.5mm x 2

 

SW CIEM 3.5mm

 

Viper TF10 3.5mm (2 x clear 1 x blue)

 

Viper CIEM 3.5mm (2 x clear 1 x black)

 

Scorpion TF10 3.5mm

 

Scorpion CIEM 3.5MM (2 x clear 1 x black)

 

Will check headphone cables and post list when i get a chance.

http://www.toxic-cables.co.uk                  PREPARE TO BE INTOXICATED

 

 

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