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Toxic Cables - Impressions and Discussion Thread - Page 415

post #6211 of 9347
Quote:
Originally Posted by Toxic Cables View Post

The middle two are not carbon fibre, the top one is a solid tube and the last one has heatshrink over it, not ideal.
Oopsie..my bad..damn..they put the word carbon fiber sleeving on everything... biggrin.gif
Thanks for clearing that up my friend..ur the specialist. So ur saying a sexy Matt black flexible nylon sleeve is the best way to go, like on my Balanced BW?
Edited by hifimanrookie - 3/19/14 at 1:42pm
post #6212 of 9347
Quote:
Originally Posted by Toxic Cables View Post

I have both kevlar and carbon fibre sleeving, both made for the sleeving of cables and very flexible, the kevlar is a yellow color, so does not look very nice and the carbon frays easily so would need to me covered with a clear sleeving.

http://www.hypex.co.uk/home.php?cat=365

http://www.easycomposites.co.uk/carbon-fibre-reinforcement/carbon-fibre-braided-sleeve.aspx
Is there anything that you can't do? biggrin.gif
post #6213 of 9347
Quote:
Originally Posted by Kiats View Post

Remember I had won the 6000th post contest? Frank had offered me my favorite cable BW any way I wanted it. I opted for AKG K812: most of the other cable makers use only 3 wire configuration because the new lemo connector that the 812 uses is smaller than the mini-XLR which the 702 uses. Frank managed to do a 4 wire 22 AWG BW for my AKG K812! So excited! Frank just sent me the photos. Waiting to arrange for its arrival in Singapore! smily_headphones1.gif





Thanks for sharing the pictures. Like i said, there is not much that can't be done, you just need to put a little extra time and effort in. If you look at the wires, the 4 wires actually look bigger then the connector, so i can understand why others say ot can only be made with small gauge wire or 3 wires, but put some time and imagination in, and most things can be achived.

post #6214 of 9347
Quote:
Originally Posted by citraian View Post


Is there anything that you can't do? biggrin.gif

The wife can draw up a whole list for you lol

post #6215 of 9347
Quote:
Originally Posted by hifimanrookie View Post


Oopsie..my bad..damn..they put the word carbon fiber sleeving on everything... biggrin.gif
Thanks for clearing that up my friend..ur the specialist. So ur saying a sexy Matt black flexible nylon sleeve is the best way to go, like on my Balanced BW?

I have some nice silk sleeving for the SP, BW and SW. I like the nylon i currently use, it looks nice and will last a lifetime without looking worn/dirty after some time.

 

I do have a ton of different sleeving options, but i stick with the sleeving i personally like.

post #6216 of 9347
Quote:
Originally Posted by Toxic Cables View Post

I have some nice silk sleeving for the SP, BW and SW. I like the nylon i currently use, it looks nice and will last a lifetime without looking worn/dirty after some time.

I do have a ton of different sleeving options, but i stick with the sleeving i personally like.
Yep I agree totally..stick with what u know and like wink.gif
post #6217 of 9347
Quote:
Originally Posted by hifimanrookie View Post

Yep I agree totally..stick with what u know and like wink.gif

beerchug.gif
post #6218 of 9347

This is a complaint against Toxic Cables.

 

I am extremely disappointed with Frank quite honestly. I had purchased the IE 80 custom cable from his last year, however, a few months ago the cable broke, which to be fair was my fault, technically my cat’s fault (have since purchased the ie 800’s but still like to have the ie 80’s around), so I contacted Frank over a month ago (twice) to inquire how much it would cost to fix, and heard absolutely nothing.

 

I then proceeded to chase him up the other day again, and finally he (bluntly) replied. Firstly his email etiquette is atrocious, no apology for ignoring my initial emails, does not ever say a simple ‘Hi’ or ‘Hello’ in his emails, does not ever personalize the ending to his emails, which I expect from someone who is supposed to be professional, and highly regarded here in the forums.

 

He asked me to send him some pictures of the issue, which I did, however his solution to the problem is not what I expected – cut a long story short he can repair the cable past the Y split (which was chewed in half by my cat) but it’ll be shorter then how it’s supposed to be by default. I emailed him back and suggested to move the Brown Ball cable adjustment lower down the cable to compensate for the shorter length of the cable past the Y split once repaired.

 

Almost 48 hours later and no response, cheers Frank my faith in you has hit rock bottom.

 

To anyone thinking of dealing with Frank, I strongly suggest to re-think buying from him as his after sales support is appalling, as well as his manners. Sorry Frank but you have lost a customer and in the bin your cable goes.

post #6219 of 9347
Quote:
Originally Posted by monoboy View Post
 

This is a complaint against Toxic Cables.

 

I am extremely disappointed with Frank quite honestly. I had purchased the IE 80 custom cable from his last year, however, a few months ago the cable broke, which to be fair was my fault, technically my cat’s fault (have since purchased the ie 800’s but still like to have the ie 80’s around), so I contacted Frank over a month ago (twice) to inquire how much it would cost to fix, and heard absolutely nothing.

 

I then proceeded to chase him up the other day again, and finally he (bluntly) replied. Firstly his email etiquette is atrocious, no apology for ignoring my initial emails, does not ever say a simple ‘Hi’ or ‘Hello’ in his emails, does not ever personalize the ending to his emails, which I expect from someone who is supposed to be professional, and highly regarded here in the forums.

 

He asked me to send him some pictures of the issue, which I did, however his solution to the problem is not what I expected – cut a long story short he can repair the cable past the Y split (which was chewed in half by my cat) but it’ll be shorter then how it’s supposed to be by default. I emailed him back and suggested to move the Brown Ball cable adjustment lower down the cable to compensate for the shorter length of the cable past the Y split once repaired.

 

Almost 48 hours later and no response, cheers Frank my faith in you has hit rock bottom.

 

To anyone thinking of dealing with Frank, I strongly suggest to re-think buying from him as his after sales support is appalling, as well as his manners. Sorry Frank but you have lost a customer and in the bin your cable goes.

To be fair, everybody has their own kind of email and you can't really "fix" the cable. You would have to make it really short, Frank misses emails and PMs sometimes. Happens to me and other people as well. 

post #6220 of 9347

Frank does have a blunt way to reply to messages and this put me off a couple of times in the past.

I really think however that he doesn't do this on purpose and that he's just really busy, really tired and tries to save as much time as possible.

post #6221 of 9347
Quote:
Originally Posted by monoboy View Post
 

This is a complaint against Toxic Cables.

 

I am extremely disappointed with Frank quite honestly. I had purchased the IE 80 custom cable from his last year, however, a few months ago the cable broke, which to be fair was my fault, technically my cat’s fault (have since purchased the ie 800’s but still like to have the ie 80’s around), so I contacted Frank over a month ago (twice) to inquire how much it would cost to fix, and heard absolutely nothing.

 

I then proceeded to chase him up the other day again, and finally he (bluntly) replied. Firstly his email etiquette is atrocious, no apology for ignoring my initial emails, does not ever say a simple ‘Hi’ or ‘Hello’ in his emails, does not ever personalize the ending to his emails, which I expect from someone who is supposed to be professional, and highly regarded here in the forums.

 

He asked me to send him some pictures of the issue, which I did, however his solution to the problem is not what I expected – cut a long story short he can repair the cable past the Y split (which was chewed in half by my cat) but it’ll be shorter then how it’s supposed to be by default. I emailed him back and suggested to move the Brown Ball cable adjustment lower down the cable to compensate for the shorter length of the cable past the Y split once repaired.

 

Almost 48 hours later and no response, cheers Frank my faith in you has hit rock bottom.

 

To anyone thinking of dealing with Frank, I strongly suggest to re-think buying from him as his after sales support is appalling, as well as his manners. Sorry Frank but you have lost a customer and in the bin your cable goes.


1) Wrong thread. This is the appreciation thread, there's also the feedback thread.

2) I can't say anything about your direct communication with him, the Frank I know is a nice guy. Let's see what he says to that.

3) You can't wait 48 hours for an e-mail from someone who works a crazy ammount of hours a day and does all the customer service himself? If you want faster answers you have to pay considerably more money for a product, as the company then has to employ someone who dedicates all their time to customer service. Frank probably gets a ton of e-mails daily, he couldn't work on the cables if he had to answer them all in less than 48 hours (besides having a family and needing to sleep and eat, of course). Franks company is small, and it has to stay like that in order for prices to not increase substantially. That's why we all have to wait for cables, and that's why you shouldn't freak out over not getting an answer for 48 hours.

post #6222 of 9347
Quote:
Originally Posted by AManAnd88Keys View Post
 


1) Wrong thread. This is the appreciation thread, there's also the feedback thread.

2) I can't say anything about your direct communication with him, the Frank I know is a nice guy. Let's see what he says to that.

3) You can't wait 48 hours for an e-mail from someone who works a crazy ammount of hours a day and does all the customer service himself? If you want faster answers you have to pay considerably more money for a product, as the company then has to employ someone who dedicates all their time to customer service. Frank probably gets a ton of e-mails daily, he couldn't work on the cables if he had to answer them all in less than 48 hours (besides having a family and needing to sleep and eat, of course). Franks company is small, and it has to stay like that in order for prices to not increase substantially. That's why we all have to wait for cables, and that's why you shouldn't freak out over not getting an answer for 48 hours.

 

 

I disagree, if you have read my complaint I did say that I emailed him twice over a month ago and heard nothing. And when you get a customer telling you that you have heard nothing in over a month, Frank should do his best to restore faith. Which I think anyone should expect when paying alot of money for his product.

 

Secondly, this thread is appropriate for my complaint as I DON'T APPRECIATE the level of service he has provided, I paid £160 for a custom cable which quite frankly is alot of money - most people would not even spend a tenner on earphones let alone £160 on a cable, so again I disagree with you.


Edited by monoboy - 3/20/14 at 3:03am
post #6223 of 9347
Have you tried PM'ing?
post #6224 of 9347
Quote:
Originally Posted by monoboy View Post
 

 

 

I disagree, if you have read my complaint I did say that I emailed him twice over a month ago and heard nothing. And when you get a customer telling you that you have heard nothing in over a month, you do your best to restore faith. Which I think anyone should expect when paying alot of money for his product.

 

Secondly, this thread is appropriate for my complaint as I DON'T APPRECIATE the level of service he has provided, I paid £160 for a custom cable which quite frankly is alot of money - most people would not even spend a tenner on earphones let alone £160 on a cable, so again I disagree with you.

 

Again, the wrong thread as you don't appreciate the level of service he has provided. This is an appreciation thread not a non-appreciation thread. There is a feedback thread for this.

post #6225 of 9347
Quote:
Originally Posted by citraian View Post
 

 

Again, the wrong thread as you don't appreciate the level of service he has provided. This is an appreciation thread not a non-appreciation thread. There is a feedback thread for this.

 

The fact that this is an appreciation thread makes it all the more relevant & for any potential customers (who will most likely come to this thread who is interested in buying), it's like saying 'let's sweep it all under the carpet' because this is an appreciation thread?

 

People have the right to read my experience with Toxic Cables on which ever thread, I have paid Frank money for his product. It's unfair otherwise.


Edited by monoboy - 3/20/14 at 3:32am
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