Yeah. My package is soon on its way to me but yesterday the tracking site said "Voided information". After emailing Frank asking what was up, he got back, quickly, saying that they never came to pick up the package and that it was wrong - he never voided any package or delivery. So he should clear things up.
A few moments later an email poped up with an apology, not from Frank, but from the delivery company. Frank, also, got back to me and said what had happened.
So, all in all, as always, very very good customer service from Frank and now I'm just waiting for them to pick up the package from Frank.
Lets hope mine doesn't take the same pinball route as poor Sauntere...