But if it's a negative press about something that's far away from the built quality, it shows the critics who fails, in this case, he asked for a cable sample (not in a polite way imho from what I've read), declined by frank, then intended to buy one, declined too, hence the negative press, not about the build quality, but about the customer service, because he asked and rejected. quality wise, I've never seen any bad review about toxic cable, that alone should enough to comfort you, i guess. so i don't think you need to confront this kind of problem anymore. But why didn't you take the offer that he's willing to buy your cable Frank? I wouldn't worry about one bad review (assuming he'll write a negative one), when there's tons of positive you can find here, I think you'll find it won't taint your reputation as a cable artisan.
and as for me, i don't even yet own your cables, but from what I've read is more than suffice to make me think "if i want to built a cable, it'd be Toxic Cable".
I've always believed that everything which in it's process involve emotion & passion would produce something that one should own.
Edited by elbandito - 2/7/13 at 1:54am