Use the FitEar but give your Roxanne more time. Their sound signatures are totally different but I love both the Roxanne and the FitEars depending on situations and moods. There is no reason to give up Roxanne totally even if you love the FitEars.
Yea, I emailed them 3 times within a 2 month period.
They replied saying they emailed FitEar 3 times, all with no response. :(
Really disappointed with Jaben HK,
I sent my custom back to them for repair due to some sort of ringing that started happening on the left earpiece.
I got it back 2 months later with the problem "seemingly fixed" only to have it resumed after a few days of regular use.
And since the communication is so filtered, I have no idea what goes on. I just received a series of emails that said FitEar didn't reply back to them.
I'm really frustrated with this process so far... I wish I could just send it directly to FitEar :(.