Yilun, luckily for FitEar their reputation rests solely on the outstanding quality of their products, and I think their reticence to fully engage with "external" markets at the moment has nothing to do with any supposed "unfriendliness" but rather a genuine anxiety and difficulty in conversing in English - if you know anything about cultural difference and "face" you'd guess this - as well as a genuine concern to maintain the quality of their products. And hey they also - as somebody else said here previously - have a captive market at home of nearly 127 million so how many customers do you need? And even more than that they have Jaben doing their distribution, and these guys, at least in my experience in Singapore, are incredible! You could not assure this level of customer service if you even tried to do it yourself. The guys in Singapore are AMAZING and I would recommend anyone wanting to audition any of their gear, and can't deal with going to Tokyo or conversing in Japanese, should do themselves a favour and fly to Singapore. Best consumer experience of my entire life! Claire you ROCK!!!!
Absolutely! Claire is good. So, do yourself a favor and write to Jaben with your queries. That's why people appoint agents and distributors for the international market: to deal with international consumer queries. Use that channel and you will get your answers.