or Connect
Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › The FitEar CIEM Impressions Thread
New Posts  All Forums:Forum Nav:

The FitEar CIEM Impressions Thread - Page 128

post #1906 of 4916

I'm curious as to why we're all talking about customer service in general now? I don't think I said FitEar had bad customer service specifically.

 

Perhaps I was a lil vague in what I was trying to say?

 

Their reason for rejecting my interest in their customs is because they cannot directly service foreign customers easily (if something goes wrong post-creation etc).

Which is why they recommend going to the official distributor or your nearest country. Don't have one, well then there's no luck. Even if I fly over I won't be able to buy one from them.

 

If you guys weren't refering to that...well, please ignore this post as a genuine mistake.

post #1907 of 4916
I understand their business model. The only problem is that they should impose a decent markup to their distributor. The price of the MH335DW through Jaben in Mainland China is 16800 RMB which is 2800$ vs. 1600$ in Japan. That is just thievery.
post #1908 of 4916
Quote:
Originally Posted by Mimouille View Post

I understand their business model. The only problem is that they should impose a decent markup to their distributor. The price of the MH335DW through Jaben in Mainland China is 16800 RMB which is 2800$ vs. 1600$ in Japan. That is just thievery.

...more than a plane ticket + hotel fees of a premium.

post #1909 of 4916
Thread Starter 

Disclaimer: The is entirely my 2 yen worth from being a FitEar customer, learning about the local business culture whilst living in Tokyo, and being exposed to the e-world views through forum. It does not officially represent FitEar's views but is merely my speculation of how believe they operate.

 

I think I've mentioned this before somewhere in this 128 pages (or if not in some other FitEar thread). I hope I'm not misunderstanding FitEar's policies but please bear in mind that FitEar is a Japanese company with distribution to very specific countries and as such have policies that support that. Management of production through their output per regular schedule, and more importantly quality of production Is important to them.

 

FitEar isn't an internet or online business reaching out to all corners of the world such as UM, JH, UE, Rhapsodio, etc. They don't actively advertise globally attempting to reach every potential customer. FitEar are exhibited & presented in regions where they have representation.

 

Its primarily through the community forum that the FitEar name has reached to the 4 corners of the earth but please bear in mind that in this case, FitEar themselves are not the proponent.

 

As for the product cost through distributors, that warrants a discussion with the distributors themselves. And to be honest, the reverse works almost the same with overseas products being sold here in Japan. Compare how much ALO, Cypherlabs, Resonessence Labs, Benchmark, or Chord Electronics products cost overseas vs in Japan.

post #1910 of 4916
I ordered mine thru Jaben but forgot to check the price in Japan...hm.... They do mark up a bit...
post #1911 of 4916

Suyama-san does go check out at least Jaben HK every now and there. I met him there when I was playing around with my SA5000 repairs, I do believe quailty control was such a major strong point for FitEar that going global will only hamper their reputation. Even their universals are made a lot more manually than anything else, that is such a statement on how they value their craftsman.

post #1912 of 4916

When they gonna release a new universal flagship? 335DWSR or something like that? I read about Parterre, I don't think the sound will suit me, so I am skipping it.

post #1913 of 4916
Quote:
Originally Posted by AmberOzL View Post
 

When they gonna release a new universal flagship? 335DWSR or something like that? I read about Parterre, I don't think the sound will suit me, so I am skipping it.

never heard of a universal flagship

 

the 335DW studio reference should be an upgrade option for current and future 335DW buyers, costs $40000YEN extra or something like that

post #1914 of 4916

According to Jaben, SR is only available in Japan since they are still trying it out. As they are really serious about the after sales service, they dont want to run into complication to offer to overseas distros yet.. It is pretty consistent that they put quality of product and service over anything else (including more profit)...

post #1915 of 4916
Hello guys. I still have some confusions about 335. Can I make my ear mold from Siemens by myself and mail them to my friend in Japan, then let her help me communicate with Fitear to make 335?
post #1916 of 4916
Quote:
Originally Posted by TYBW View Post

Hello guys. I still have some confusions about 335. Can I make my ear mold from Siemens by myself and mail them to my friend in Japan, then let her help me communicate with Fitear to make 335?

Nope you have to make the molds at the FitEar clinic or at one of the official retailers like Jaben. They won't accept those ear molds.

post #1917 of 4916
Quote:
Originally Posted by TYBW View Post

Hello guys. I still have some confusions about 335. Can I make my ear mold from Siemens by myself and mail them to my friend in Japan, then let her help me communicate with Fitear to make 335?


No you cannot do that. You have to go directly through FitEar or a reseller that works directly with FitEar.

post #1918 of 4916

Some info that i found on the Fitear Thailand facebook page regarding the Studeo Ref 335 upgrade

 

MH335DW เป็นรุ่นใหม่หรือเปล่า?
MH335DW Studio Refence (SR) ไม่ใช่หูฟัง CIEM รุ่นใหม่จาก FitEar นะครับ ตัว SR นั้นเป็นการทำอัพเกรดหูฟัง MH335DW ที่มีอยู่ใช้ โดยเพิ่มท่อ Titanium Tube เข้าไปยังท่อเสียงของ MH335DW 

ทาง FitEar เค้าเริ่มรับทำ SR หรือยัง?
ในขณะนี้ทาง FitEar ยังไม่ได้เริ่มเปิดรับอัพเกรด SR ให้กับลูกค้าทั้งในและนอกญี่ปุ่น 

ทำไมมันทำยากขนาดนั้นเลยเหรอ?
สาเหตุหลักๆ ที่ทำให้ MH335DW SR นั้นทำยาก เนื่องจากปัญหาในวินิจฉัยตัว MH335DW และลักษณะโครงสร้างหูของแต่ละคนนั้นทำไม่ได้ การส่งแบบไปถึงญี่ปุ่นเพื่อทำการวิเคราะห์มีค่าใช้จ่ายค่อนข้างสูง เพราะถึงส่งไปแล้วก็ไม่แน่ว่าจะทำอัพเกรดได้หรือเปล่า ทาง FitEar จึงยังไม่เปิดรับทำ

ค่าใช้จ่ายในการอัพเกรด Studio Reference จะอยู่ที่ประมาณเท่าไร?
ค่าใช้จ่ายในการทำ SR นั้นจะอยู่ที่ราวๆ 14,000 - 20,000 บาท โดยราคาที่แน่นอนจะประกาศให้ทราบอีกครั้งเมื่อทาง FitEar ประกาศรายละเอียดที่แน่นอนแล้ว

 

Help from Google translate (take what u can out of the translation)

 

MH335DW a new version or not?
MH335DW Studio Refence (SR) , not headphones CIEM new version of the SR FitEar it is an upgrade for existing headphones MH335DW Pipe Titanium Tube by adding to the sound of pipes MH335DW.

I started to make way FitEar SR also
While this has yet to begin FitEar upgrade SR exposure to customers both in and outside Japan.

Why is it so hard is not it?
The main reasons that make MH335DW SR is made ​​difficult due to problems in the diagnosis MH335DW and structural characteristics of each ear, then do not. To send to Japan to analyze the cost is quite high. Because to send it, it is unlikely that it will be upgradeable via FitEar is not open to doing.

The cost of upgrading Studio Reference is approximately how much ?
The cost of the SR , it is located at around 14,000 - 20,000 baht by the exact price will be announced again when FitEar announced exact details then .

post #1919 of 4916
All right, thanks. But what if I directly go to Japan? I'm now in the US and have something to do in China for 1 month. When I go to China, I want to transit in Japan and make ear molds then place the order of 335 at the same time. When I go back to the States I can transit in Japan again and pick it up. Do you think it will work?
post #1920 of 4916
Quote:
Originally Posted by TYBW View Post

All right, thanks. But what if I directly go to Japan? I'm now in the US and have something to do in China for 1 month. When I go to China, I want to transit in Japan and make ear molds then place the order of 335 at the same time. When I go back to the States I can transit in Japan again and pick it up. Do you think it will work?


No that will not work. If look back at previous posts Anak Chan gives very clear reasons why they do not sell to anyone not living in Japan.

New Posts  All Forums:Forum Nav:
Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › The FitEar CIEM Impressions Thread