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Shure se530 cable broken. Repair advice needed for warranty.

post #1 of 17
Thread Starter 
Hi

I purchased a brand new sealed pair of shure se530 earphones from ebay, just over a year ago. The cable ended up spliting in several areas, even though i took the earphones out of the house and always looked after them well and stored them in the carry case. It got to the strage that i cant hear any sound coming from the right monitor. So i contacted shure for repair and they told me that because i brought them off ebay, im not covered by the warranty. This doesnt make sense, when ive got proof of purchase in my paypal account and i paid around £260 for the earphones. They said i can send them in and they can do a replacement service for the se535 (se530 discontinued) for £263.44! I honestly think this is absolutely ridculous! All my earphones needs is a new cable. Theirs no way im paying that much for the replacement service. I can buy brand new shure se535 from ebay for £260! You would expect a pair of earphones that retail over £400, to have problems with the cable falling apart. Not impressed at all! 
post #2 of 17

Sorry to hear that.

 

YMMV but I also purchased mine off of ebay in late 07 and after the cables finally split on me in 2010, I sent them in to Shure without much documentation lol. They sent me SE530s back (but labeled as something else, the OEM model, but equivalent to the se530s) with a note on the packing slip along the lines of "One Time Out-of-Warranty Courtesy Replacement: Customer broke headphones" or something like that. You can try sending them in and see what they'd do because the cable issue on the SE530s was pretty well-documented from what I remember, they should try to help you out. again, YMMV

 

Another route you can take is reshelling the SE530s via InEarz or something and opt to get user replaceable cables which should be more durable and more convenient to use. I'm typing this with my reshelled SE530s in right now.

post #3 of 17

Excellent reason to re-shell.

post #4 of 17
Thread Starter 
Thank you for the useful information. Im going to try and ring them up and see if they can help me out. Im glad that they sorted you out. I think the repair policy must have changed since you got yours sent for free. Last thing i want to do is to get them reshelled, but if im out of luck then i might aswell do that then. I'll keep you updated on the outcome. Thanks
Edited by mosh_2k7 - 4/18/12 at 11:08am
post #5 of 17


 

Quote:
Originally Posted by Lurkumaural View Post

Excellent reason to re-shell.



thats a good idea. but even then you are talking mold impression cost, plus reshelling cost + shipping so not sure if that would be a valid option

 

and this problem is typical and very common, in fact i would venture to say that if you own the se530 there probably is no way to aviod the cable cracking issues.

 

at least shure learned from the problem and included a more robust and removeable cable on the 535.

post #6 of 17

Shure was very good when it came to CS with me. They offered to replace my SE110 a few years back and they were out of warranty without even taking a look at them. But I turned out that one side was clogged so I never sent them in. But I did buy them direct from Amazon (an authorized seller). Also if its just the cable why not just buy a new cable http://www.shure.com/americas/products/accessories/earphones-headphones/cables/index.htm ? EDIT: Thought they used same cable as the 535 my bad

post #7 of 17
Quote:
Originally Posted by Mooses9 View Post


thats a good idea. but even then you are talking mold impression cost, plus reshelling cost + shipping so not sure if that would be a valid option

 

and this problem is typical and very common, in fact i would venture to say that if you own the se530 there probably is no way to aviod the cable cracking issues.

 

at least shure learned from the problem and included a more robust and removeable cable on the 535.


No doubt there's some cost involved.  And I do hope the OP can get some sort of action from Shure to honor his cable issue.

 

BUT

 

If forced to choose between forking over a fraction of the earphone cost for a custom fit, OR having an inoperable earphone, the money doesn't seem so bad.  Especially since it's possible OP will love his IEMs so much more after re-shell.  Heck, some people re-shell perfectly good IEMs.  Just saying.

 

post #8 of 17

was the purchase from a personal seller/individual or was it a store on ebay? 

post #9 of 17
Thread Starter 
Thanks for all the help. Much appreciated. The earphones were brought from a personal seller/individual.
post #10 of 17

Shure sells replacement cables as accesories, right?

post #11 of 17

 

Quote:
Originally Posted by proton007 View Post

Shure sells replacement cables as accesories, right?

 

for the se530 i dont think so, for the se535 yes the se535 has the removeable cable.

 

this cable issues is a common place for the se530, i had the same thing happen to my e3c of course that was after like 1500 hours of use 

post #12 of 17

I guess you'll have have a better chance if you look for repair outside, maybe those who provide cables can do this for you. Because these IEMs are no longer in production, Shure might not repair them.

post #13 of 17

I've also had problems with my SE530 cables (I think everyone whose ever bought a pair has). Under warranty I had them replaced 3 times over 2 years! When the cables went again after the warranty period was over, Shure didn't want to know. They offered a discounted rate on the 535s for me but I was actually stil able to get 535s cheaper on amazon!

 

In the end I didn't bother. I like the 530s but didn't really want to give Shure any more of my money. Like you said, it's unacceptable that they charge £300 for an IEM with the durability of a sponge cake.

 

After several months of saving up I went for a reshell through Unique Melody (via Ampcity.co.uk) adding an extra driver along the way. This wasn't the best experience (8 weeks for the reshell, 1 more week because Ampcity forgot to send me a cable, and now another 4 weeks (minimum) because the extra driver wasn't added by UM), but I can definitely recommend reshelling to get many more years out of the 530s.

 

The weekend that I had to listen to them before sending them back showed me how good the 530s can be. The isolation was great allowing more detail to come through even while commuting, and the customs look very cool. It isn't cheap though, £200 for the reshell and around another £50 on impressions depending on where you go. That £250 could be spent on new IEMs like the 535s, and at the end you're getting the same sound unless you upgrade drivers. Tough call, but I'd go for the reshell if I was you.

post #14 of 17

+1 on re-shell. It's not only going to improve the build quality but cable as well.

post #15 of 17
Thread Starter 
Hi

Sorry for the late reply. To cut a long story short, shure wouldnt budge on the repair, so i decided instead to get them reshelled. Ive seen people who have recabled the shures, but this involves opening the monitors up and soldering. Ive seen a member to managed to do detachable cables for the shure se530 which is great, but cant find anyone to do it and i dont want to take the risk my self. Reshelling looks good. Does adding an extra driver make much difference? Whats the best driver combination for the shure se530? 4 driver, 5 driver , 6 driver? Thanks
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