The tech team is investigating, but they need more information to help reproduce the issues that you are seeing.
To help them out with being able to accurately recreate the issue, they need the following details:
Quote:
Reproducibility: How reproducible is this issue?
Steps to Reproduce: What steps should we take to see the problem occur?
Expected: What action did you expect to occur when this bug appeared?
Notes: Any additional information that will help us diagnose the issue
Browser/OS: It's sometimes necessary to reproduce the same bug on different browsers and operating systems to help narrow down the nature of the problem. Whenever possible, please include this info in your bug report.
URL: This will be the URL where the error appears, or the URL where the test steps begin. Descriptions like "when I clicked from this page to that page" are helpful, but it's always best to copy/paste the exact URL in question.
If you can, upload a screenshot of unexpected behavior. If you're describing a detailed problem, or if you're unsure how to describe a bug, use Jing to send us a screenshot or a video of what you see on your screen. (
http://www.techsmith.com/jing/) -- Note: this is not available for mobile devices.
This information is invaluable for the tech team to reproduce the issue(s), and will help them re-create the issue and investigate the cause.