Originally Posted by jerg
Encountered the imbalance problem again last night as the local weather turned rainy and low pressure sys moved in. It's mostly gone now but meh it's the third time so most likely it's a recurrent issue that won't go away. Will send em in for replacement then.
Hoping the turn-over won't be as horrendously slow as wje experienced.
Wow. I'm really hoping for the best in your situation. In Hong Kong, I dealt with Quingting. He was great to communicate with and really stood on top of things where he could. However, you also have to factor in the 12 hour time difference. In fact, I'd wake up at about 4:00 a.m. (Eastern time) to catch his e-mail messages so I could respond accordingly. When you send your headphones into NY, call them on the day of, or the day after they are expected to be received and ensure Mrs. T. has them in posession. In my case, I used Priority Mail and she indicated she had to go "pick them up". So, I'm not sure if she's even located at the address where the shipments of defective items arrive. However, when I called hear and learned that she was headed over to the location, it was actually on the afternoon of the day after the shipment had arrived in NY containing my package.
A bit later tonight, I'll PM you some e-mail addresses. Having them will allow you to stay on top of things and ensure a timely turn-around. Frankly, it would just be ideal if they would charge your credit card and send a pair out ASAP. Then, when your bad headphones are received, issue the credit. This would cut two weeks off of their current process - I'm quite sure of that.