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**Hifiman HE-400 Impressions and Discussion Thread** - Page 736

post #11026 of 20221
Quote:
Originally Posted by jerg View Post

Yeah it looks snapped off.

 

There was a recent similar HE500 case with photos, but that "fell off", where there was no headband leather ripping, and no plastic bits remaining on the headband.

http://www.head-fi.org/t/551345/hifiman-he-500-he-as-in-high-end-please-post-your-impressions-proving-to-be-a-great-headphone-and-standing-the-test-of-time/5550#post_9535045


the one you posted looks like a clean fell off.  I guess I need to continue to be cautious then, then again it might just be quality control.

post #11027 of 20221

 

A quick update on my HE400:

 

I contacted customer service and according to them, they can't just send me a headband.

 

"Firstly, it is not to purchase a headband. It is not easy to change the headband by yourself. For problem like this, our engineers suggest our customers to send the headphone back for replacement. Customers probably will get the earcups broken while taking off the screws. "

 

They want me to send the headphone in and let them repair it for $100 + shipping. Unfortunately I bought this pair used on ebay and the original receipt wasn't sent to me.

 

And for those wondering, I absolutely babied this pair. It was never dropped or mishandeled. The plastic snapped while on my head in usage and the glue on the headband let it hang on for a couple more days, but eventually it separated as well. I'm not sure how the original owner treated them, hell, he may have even sold them to me damaged on purpose.

 

Live and learn, I guess.


Edited by scizzro - 6/24/13 at 8:26am
post #11028 of 20221
hello everyone! I've been lurking around on these forums a long time. I finally bit it and bought the HE -400. I am coming off of the M50 and the HFi 580s. been having the He 400 for 2 days now and I absolutely love it!! it runs fine off my S3 but the volume is a tad lower than what I would prefer. Currently paired to me Dell XPS 15z and the PA2V2. PA2V2 drives these wonderfully with a wide volume range. like anyone would say "I am hearing the sounds that I never heard/noticed before"!!
post #11029 of 20221
Quote:
Originally Posted by scizzro View Post

 

A quick update on my HE400:

 

I contacted customer service and according to them, they can't just send me a headband.

 

"Firstly, it is not to purchase a headband. It is not easy to change the headband by yourself. For problem like this, our engineers suggest our customers to send the headphone back for replacement. Customers probably will get the earcups broken while taking off the screws. "

 

They want me to send the headphone in and let them repair it for $100 + shipping. Unfortunately I bought this pair used on ebay and the original receipt wasn't sent to me.

 

And for those wondering, I absolutely babied this pair. It was never dropped or mishandeled. The plastic snapped while on my head in usage and the glue on the headband let it hang on for a couple more days, but eventually it separated as well. I'm not sure how the original owner treated them, hell, he may have even sold them to me damaged on purpose.

 

Live and learn, I guess.

That's really a shame, but it is also a completely different response than what I got when inquiring about the headband.  I'm actually planning on attempting to order a spare this week, so if I have success I will send you a PM and hopefully be able to forward you to the right people.  Fingers crossed!

post #11030 of 20221
Quote:
Originally Posted by scizzro View Post

 

A quick update on my HE400:

 

I contacted customer service and according to them, they can't just send me a headband.

 

"Firstly, it is not to purchase a headband. It is not easy to change the headband by yourself. For problem like this, our engineers suggest our customers to send the headphone back for replacement. Customers probably will get the earcups broken while taking off the screws. "

 

They want me to send the headphone in and let them repair it for $100 + shipping. Unfortunately I bought this pair used on ebay and the original receipt wasn't sent to me.

 

And for those wondering, I absolutely babied this pair. It was never dropped or mishandeled. The plastic snapped while on my head in usage and the glue on the headband let it hang on for a couple more days, but eventually it separated as well. I'm not sure how the original owner treated them, hell, he may have even sold them to me damaged on purpose.

 

Live and learn, I guess.

Like I said, if you use a 2-component adhesive, they will never ever come off again.

post #11031 of 20221
Quote:
Originally Posted by scizzro View Post

 

A quick update on my HE400:

 

I contacted customer service and according to them, they can't just send me a headband.

 

"Firstly, it is not to purchase a headband. It is not easy to change the headband by yourself. For problem like this, our engineers suggest our customers to send the headphone back for replacement. Customers probably will get the earcups broken while taking off the screws. "

 

They want me to send the headphone in and let them repair it for $100 + shipping. Unfortunately I bought this pair used on ebay and the original receipt wasn't sent to me.

 

And for those wondering, I absolutely babied this pair. It was never dropped or mishandeled. The plastic snapped while on my head in usage and the glue on the headband let it hang on for a couple more days, but eventually it separated as well. I'm not sure how the original owner treated them, hell, he may have even sold them to me damaged on purpose.

 

Live and learn, I guess.

That's unfortunate. I haven't read many positive things about build quality with the HE series, but it's good to know they will repair it if something goes wrong. Are you saying they wont offer to repair it at all if you don't have the original receipt?

post #11032 of 20221
Quote:
Originally Posted by scizzro View Post

 

A quick update on my HE400:

 

I contacted customer service and according to them, they can't just send me a headband.

 

"Firstly, it is not to purchase a headband. It is not easy to change the headband by yourself. For problem like this, our engineers suggest our customers to send the headphone back for replacement. Customers probably will get the earcups broken while taking off the screws. "

 

They want me to send the headphone in and let them repair it for $100 + shipping. Unfortunately I bought this pair used on ebay and the original receipt wasn't sent to me.

 

And for those wondering, I absolutely babied this pair. It was never dropped or mishandeled. The plastic snapped while on my head in usage and the glue on the headband let it hang on for a couple more days, but eventually it separated as well. I'm not sure how the original owner treated them, hell, he may have even sold them to me damaged on purpose.

 

Live and learn, I guess.

Yeah, there is a chance that the original owner already broke the HE400 by that joint, and just superglued it back on and sold it on Ebay pretending it has no weak points.

 

 

 

 

Quote:
Originally Posted by roguegeek View Post

That's unfortunate. I haven't read many positive things about build quality with the HE series, but it's good to know they will repair it if something goes wrong. Are you saying they wont offer to repair it at all if you don't have the original receipt?

 

Nope but they'll offer to replace it (for a factory-refurbished like new unit) for like $100 + shipping. That's how I got my HE500s for so cheap biggrin.gif


Edited by jerg - 6/24/13 at 11:36am
post #11033 of 20221
Yeah that is my impression too, as I find it odd to fall apart while on the head. Plus we are talking about eBay here where you can find all sorts of things going on, not to say you can't find good sales. But I seen otherwise.
post #11034 of 20221
Quote:
Originally Posted by jerg View Post
 

Nope but they'll offer to replace it (for a factory-refurbished like new unit) for like $100 + shipping. That's how I got my HE500s for so cheap biggrin.gif

you bought a smashed up HE-500 and paid the hundred and something dollars to get a refurb?

post #11035 of 20221
Quote:
Originally Posted by davidsh View Post

you bought a smashed up HE-500 and paid the hundred and something dollars to get a refurb?

Not smashed up, but it had some driver issues that the seller made clear, precisely why I snagged it.

post #11036 of 20221
Quote:
Originally Posted by jerg View Post

Not smashed up, but it had some driver issues that the seller made clear, precisely why I snagged it.


How much tongue.gif?

 

Finally found an alternative to those typical chesky binaural+ recordings... They are tedious to me, same kinda sound all the way in the different newer albums. And the sound stage cues are way, way too pronounced, but still doesn't works it wonders 100% (probably cuz they are made to work with both hp's and spekaers).

Up close by Ottmar Liebert on the other hand... Good stuff, not what I'd start calling 'chesky colored'

 

Please don't flame too much rolleyes.gif I do really like the album with amber rubarth, it is excellent.

post #11037 of 20221
Thread Starter 

+1 on Amber Rubarth. Impressively recorded and not a bad listen. 

post #11038 of 20221

So it's only been a couple of hours listening to the HE-400 I got in today, but something is just not sitting right with me in the treble. Can't put my finger on it yet. Will hold off giving any impressions for several days, but something is just not feeling good in the highs right now. Time will tell.

post #11039 of 20221
Quote:
Originally Posted by roguegeek View Post

So it's only been a couple of hours listening to the HE-400 I got in today, but something is just not sitting right with me in the treble. Can't put my finger on it yet. Will hold off giving any impressions for several days, but something is just not feeling good in the highs right now. Time will tell.

*Looks around for cover*

post #11040 of 20221
Quote:
Originally Posted by Thujone View Post

*Looks around for cover*

Too early to tell right now. If you've failed me, I'll exact my revenge through the HD 280 on you.

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