Originally Posted by Dsnuts
Those are good folks, it might take a bit longer but I am certain they will replace it. They are fair people=good people in dealing with them. It does seem the rejected pairs probably has zero burn in. I noticed I had to burn my pair in but got to the same sound as my original.
So. I'm very satisfied with the way they handled things.
Sadly, they didn't have the red version in stock. I could wait for them to get new ones, or I could opt for the black version instead. After a week I just went with the latter. I also chose to pay for faster shipping. They sent out a replacement right after I sent back my defective one. That was a nice surprise, I expected them to wait until they received my defective pair.
This morning, my replacement pair arrived. Another pleasant surprise there: it came in a nice little case (a zipper clamshell), rather than bubble wrap. So far, I haven't noticed anything wrong with these. In fact, I think they sound better than my previous pair. The mids and highs don't sound as muffled as I remember them.
I don't have a boxed pair to compare them with, so I won't ever be sure if they sound as good. But if they improve at all with burn-in, I'll be happy with them.