Firstly, to open... appreciate this is not feedback as such, so apologies in advance if this is the wrong place to post (and please point me in the right direction!). Just didn't seem to sit appropriately anywhere else
Anyway... I finally receive a full-size amp last week, after waiting ages for delivery (I live down under, in sunny Sydney). It's a beautiful amp, works like a charm. BUT... right out of the packaging, there's a small, 1cm-ish dent / scratch on the top of the amp.
I'm the first to admit it's tiny, but I hope to sell this a year or so down the line to upgrade, and it's in a clearly visible area and sufficient that in good conscience I'd have to flag this in any potential sale. So, for me, it's material enough to worry, and from experience I know it'll bring down sale value. (Let's face it, why pay for a scratched amp when you can have a perfect one?)
I actually think there'll be no problem asking for an exchange. My question is... am I right to also ask for the vendor to cover return delivery? I guess, from my point of view, it's poor QC and shouldn't have shipped in the first place. Comparing, for example, to an iPad - I hardly think anyone would stand for it if the same scratch was on the back, right out of the box.
Since Australia is far away from, well, everything, delivery fees would be a little under 10% of my original order. It's not insubstantial, I know, but I don't particularly feel like I should be left out of pocket because I happened to be shipped something substandard.
So I just wanted to ask... thoughts? Can't stress enough that the intention isn't to ruffle feathers online, etc. - I genuinely just want to know if my position is reasonable, or if I should be giving consideration to the fact that amp vendors can't be compared to big manufacturers, etc. Thanks in advance guys.