The entire area is without internet. According to AT&T the main node for the area took a dump and its bombed every ISP around here. How does that happen Billy? Don't they keep spares of those around? Aren't these systems supposed to be redundant? Right now I'm connected via dial-up and I'd forgotten how painful it is.
Sounds like a main switch blew or a trunk line got chopped or both. They should be able to do a re route around the problem but it comes down to cost benefit there. Do you move all that traffic into another stream and risk hitting thresholds there and potentially causing more trouble or wait for the problem fix and hope everyone forgives the outage. Who actually owns which particular trunk line can come into play here as well.