Originally Posted by gerry123456
My ACS are on their way back (hip pip hooray ), and I should get them tomorrow. That's bang on what ACS said should happen! Thank you for keeping your promise ACS!
I phoned to ask what the issue was and got the following reply: "All the drivers on both sides were reading low due to there being excessive moisture in the moulds. Therefore all components have now been replaced and are working to specification. You now have a new 1 year warranty on these components."
I've been breaking in my ACS for the last few days. I thought they had noticeably more bass kick than the last set. (Note: I really don't think this is related to break-in as my last set lacked bass slam right from the get-go and it never improved). I noted a previous communication I received from ACS's (see my quote above) that they supplied me with essentially a new set of monitors. I therefore looked at the driver configuration. Sadly I don't have a pic of the old ones, but the new ones look decidedly different from what I remember!
I therefore emailed ACS. They replied that my drivers are "a new version we have received from our supplier". AWESOME!!! ACS fixed my issue very quickly, gave me a better product, and I have a new warranty. I think I'm ready to say it now ... I am blown away by ACS's service!
In case others want to compare their drivers, my new ones are #20151233.