I'll give them some credit as well. I did order from headirect I think when my unit arrived defective (DOA). The right channel had no audio. They were out of stock at that point so I waited about a week and then my replacement unit was shipped out. I returned my defective unit in the included return packaging via UPS. So I think the Customer service was good based on that incident. Much better than the issues I had with MP4Nation and my Sflo2s..... Whats so comical tough is all 3 of these devices came to my house either consecutively damaged or defective. I guess the Audio Gods have it out for me ;). Even the ibasso unit came to me defective :P.
Edited by lee730 - 8/19/12 at 10:32pm