Thanks to the Internet their recognition has increased dramatically but it doesn't change their operations. They are still making as many IEMs as they can, they're still not catering for overseas customers directly, & I also seem to get the impression that they're not exactly expanding their operations like a growing successful company would.
From a recent chat with Suyama-san in last week's show, he firstly thanked his customers & followers on Head-Fi. He also mentioned if anyone wants to mail to FitEar, please e-mail in Japanese. They're really not equipped or staffed to read or respond proficiently in English.
Otherwise it's best to leverage on distributors such as Musica Acoustics, ALO, Jaben, or Analog Head.