Well for starters the left IEM received a patch job instead of being redone like it should have since they broke the coconut wood inlay on the faceplate. I've never seen that done before to any other of their customers.... Next the favoritism and then the arrogant reply I get making an excuse for such shoddy work instead of apologizing and offering a solution. It all added up to a horrible experience and I was made to feel like I'm bothering them and undeserving. Not a very good feeling on a $1,200+ investment.
Quote:
What happened?
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Those look rather nice. I don't know what you're having second thoughts about. If it was me I'd go with that design
Those are the new Wizard design to replace my original cr@p idea 
Love the look of them - really elegant
Wizard did them overnight - unbelievable !
Music is my Religion
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Burl wood by it's very nature is a deffect
A burl results from a tree undergoing some form of stress. It may be caused by an injury, virus or fungus. Most burls grow beneath the ground, attached to the roots as a type of malignancy that is generally not discovered until the tree dies or falls over. Such burls sometimes appear as groups of bulbous protrusions connected by a system of rope-like roots. Almost all burl wood is covered by bark, even if it is underground. Insect infestation and certain types of mold infestation are the most common causes of this condition.
(wicki)
My Avatar, also has a seam line (bottom inlay) left CIEM & top inlay left CIEM.
I am strongly considering ending all inlays as they consume a tremendous amount of time, trying to have accurate proportions on a non proportional foundation is very difficult (IE the ears are often times differ in size from left to right thus maitaining proportions are essentially impossible to do) Beyond that, there is some danger involved in cutting the inlays. It is one thing to cut yourself while doing your hobby, an intirely different thing when an employee accidently cuts themself while at work. (Imagine a person that is used to building hearing aids, now standing behind a chop saw)
Inlays are also difficult to convey designs concepts etc with customers, as customers really do not understand our limitations, and working with something the size of a fingernail is extremely hard to do.
I suppose a decal would yield more consistant results..... but decals really do not represent the essence of Heir Audio.
I understand the difficulties of shaping the inlays to match our ears. I was more so disappointed in the left IEM where it looks like the coconut wood broke and was glued back on? Unless that is just how that part looks on the picture? But from the pic it looks that way.... The burl on the other hand as with most of every other aspect of this IEM, I like so far from the pics.
Edited by lee730 - 2/6/13 at 5:12pm
In the world of wood working, sometimes you have to fill in flaws from time to time. Some people use puddy, some people use glue and sawdust, some people use actual wood to fill in a flaw.
I watched my grandad use melted crayons
Edited by FullCircle - 2/6/13 at 5:22pm
Edited by lee730 - 3/14/13 at 3:00pm
