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I am going nuts, I received Audez'e LCD-2 yesterday, cracked today

post #1 of 161
Thread Starter 

[Update] 19h27 02/16/2012

So I received a tracking number from Audez'e that the replacement has been shipped out a few minutes ago via overnight.

 

[Update] 12h19pm 02/16/2012

so with in 12 hours, the CEO Alex called me and offered me resolution

 

I will update as the process goes on

 

 

 

 

 

so angry, waited for them for more than half month, got them, and today the wood is cracked at the headphone plug, on both side.

 

near 1 grand of gear, cracked like a boss

 

contacting Audez'e tomorrow, they better respond fast

 

here's the left and right

 

20120215230.jpg

 

20120215229.jpg

 


Edited by weipim - 2/16/12 at 6:29pm
post #2 of 161
Thread Starter 

dangggg,

 

30 views and no single compassion

post #3 of 161

OOooooo man I'd go nuts if that happened too...

 

Cheer up bro :) I'm sure that you'll be able to get that replaced/repaired.

 

Hope things work out for the better on your replacement/repair/alternate headphones L3000.gif

post #4 of 161
Quote:
Originally Posted by weipim View Post

dangggg,

 

30 views and no single compassion



First world problems, man.

post #5 of 161
Thread Starter 
Quote:
Originally Posted by Smeckles View Post



First world problems, man.



to a head-fier yes

post #6 of 161

I would think they will offer to replace them free of charge especially considering it's happened on both sides. And what if they don't respond fast? 

post #7 of 161
Thread Starter 
Quote:
Originally Posted by roadcykler View Post

I would think they will offer to replace them free of charge especially considering it's happened on both sides. And what if they don't respond fast? 



well, it's just a customer service survey done by me, all head-fier will know their response speed

post #8 of 161
And people berate companies for using advanced plastics which are immune to moisture related damage...

Sorry about the cracks. Hope their service is better than it was for the last guy who posted a thread.
post #9 of 161
Thread Starter 
Quote:
Originally Posted by Maxvla View Post

And people berate companies for using advanced plastics which are immune to moisture related damage...
Sorry about the cracks. Hope their service is better than it was for the last guy who posted a thread.


yeah, thx bro, at least last guy really got help

post #10 of 161
Quote:
Originally Posted by Maxvla View Post

And people berate companies for using advanced plastics which are immune to moisture related damage...
 


Stabilized wood lets you have your cake and eat it too. Stabilized wood is regular wood that's been impregnated with acrylic resins. It not only stabilizes the wood, preventing problems such as this, but the finish is built in. You can polish the wood just as you would a piece of acrylic. Also, it allows the use of softer woods that wouldn't otherwise be suitable for something like this. Spalted maple for example.

 

se

 

 

 

post #11 of 161
Thread Starter 

bump

post #12 of 161

Sorry to hear, Audeze will definitely take care of you though.  IME Grado and Audeze have somewhat of a sketchy build sometimes but they take pretty good care of their customers.  Keep in mind Audeze is super busy these days so it may be a few weeks :(

post #13 of 161
Thread Starter 
Quote:
Originally Posted by Mr.Sneis View Post

Sorry to hear, Audeze will definitely take care of you though.  IME Grado and Audeze have somewhat of a sketchy build sometimes but they take pretty good care of their customers.  Keep in mind Audeze is super busy these days so it may be a few weeks :(



thx for the word, they already called me today and says I should be receiving a tracking number in a few hours, so this is a big kudo to them

post #14 of 161

You seriously bumped a thread about damage you haven't contacted the manufacturer about?  

post #15 of 161
Thread Starter 

please read less
 

Quote:
Originally Posted by grawk View Post

You seriously bumped a thread about damage you haven't contacted the manufacturer about?  



 

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