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HE-400 troubleshooting progress update and upgrading program

post #1 of 117
Thread Starter 

About HE-400 issues, we have found out the reason of the problem. It is a design flaw, not a QC problem. We have made a significant prograss on fixing the problem. We are doing a comprehensive test of 2nd batch drivers. We will finish the test in about 2 weeks. Hopefully we will try to ship all orders before the end of Feb, 2012. We are doing a comprehensive test of 2nd batch drivers. We will finish the test in about 2 weeks. Hopefully we will try to ship all orders before the end of Feb, 2012.

 

 

Update Link:
 
 
This upgrade program is only for those customers who perticipated HE-400 headphones preorder program and got defective HE-400 in the first batch. Upgrading cost is $150. 
 
It will take about 2 to 3 weeks to ship the HE500 headphones because we don't have them in stock currently.
 
After you finished your payment, please forward two order emails you received from us (HE-400 original order and upgrade to HE-500 order) to customerservice@head-direct.com and request HE-500 upgrading. We will email you about the address you need to ship your defect HE-400 back.
 
Reference

Edited by Nankai - 2/9/12 at 4:44am
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post #2 of 117

Now how is that for customer satisfaction..  If we want we get to upgrade to the higher end model at a reduced cost!!!

 

Niceeeeeeeeeeeeeeeee


Edited by I95North - 2/9/12 at 4:14am
post #3 of 117
It would be a bit of a shame if you didn't have the money to upgrade...
post #4 of 117

Sort of glad I have to wait for a second batch set because if I had that upgrade option I wouldn't have been able to resist, and I really can't afford it right now being a student with no income :P. Looking forward to receiving my 400's though!

post #5 of 117
Quote:
Originally Posted by Aaron1006 View Post

Sort of glad I have to wait for a second batch set because if I had that upgrade option I wouldn't have been able to resist, and I really can't afford it right now being a student with no income :P. Looking forward to receiving my 400's though!



Same here, that and the fact that I won't be able to afford another damn amp that will drive HE500 lol.

post #6 of 117

lol this is supreme 

post #7 of 117

To 1st batch ppl: ...u lucky basterds lol

post #8 of 117
Quote:
Originally Posted by Kilosonic View Post

To 1st batch ppl: ...u lucky basterds lol



"For the loser now will be later to win...."

 

post #9 of 117

Huh, even if I did like the HE-500 sound more I'm not sure I want a headphone that heavy.  The HE-400's are already pushing it.  Gotta think about this, that's a $200 dollar discount.  

post #10 of 117

I finally gave up and sent mine back a week ago.  So when I started reading this thread, I must say.. I was disappointed with the first part regarding the delay.  

 

BUT WOW, got to say... Awesome customer service with this kind of offer.  Made the purchase, now wondering when i'll get mine.

 

 

post #11 of 117

Wow this is very surprising. To everyone who has the opportunity to get the HE500's, I wholeheartedly recommend it. 

 

500$ for HE500's is a bang for the buck steal for a high class headphone

post #12 of 117
Quote:
Originally Posted by dleblanc343 View Post

Wow this is very surprising. To everyone who has the opportunity to get the HE500's, I wholeheartedly recommend it. 

 

500$ for HE500's is a bang for the buck steal for a high class headphone



yea, I would of jumped on it.

 

ohh unlucky 2nd batch preorder you unlucky.... [bangs head]

post #13 of 117
Quote:
Originally Posted by Aaron1006 View Post

Sort of glad I have to wait for a second batch set because if I had that upgrade option I wouldn't have been able to resist, and I really can't afford it right now being a student with no income :P. Looking forward to receiving my 400's though!


I can assure you that you won't be dissapointed with the HE-400 if you listen mostly to rythmical music. If I didn't already have the HE-6 and an amp to drive it, I would most likely have jumped for the offer. This is because I listen to a very wide group of genres (including classical, choral, opera and pop, dance, folk/rock, world music etc.) and then the HE-500 would have been a better headphone for me.

 

Having the HE-6 I actually I don't think I will take advantage of this very generous offer, because the HE-400 is so good with rythmical music and I can drive it directly from my HM-801 (w/ GAME amp). In this context the HE-400 complements the HE-6 very nicely for me: It is much easier to drive and it's better for rythmical music than my HE-6 because of the extra bass. The HE-400 is an awesomely transparent and well-balanced headphone at it's price point, I think. At least compared to the AKG K701, that I sold when I ordered the 400.

 

post #14 of 117
Quote:
Originally Posted by doing View Post



"For the loser now will be later to win...."

 


lol bob dylan, nice

 

 

 

post #15 of 117

If I already got my replacement driver am I still eligible for this?  How long do we have to decide?  This sounds like a great deal but I'm not sure yet.  The HE-500 isn't that much heavier than the HE-400...

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