Audeze has my headphones and won't reply.....HELP!! - Page 3

Honestly I don't really see how you can side with Audeze on this. Yes the OP may have been a slightly out of line but put yourself in his situation. I run a small business and I don't think we would have lasted if we treated customers like this. 
 

Quote:

Originally Posted by wink 

Audeze stole my headphones and won't reply.....HELP!!

 

I'd like to help you out - which way did you come in?

 

Calling my IQ into question is a bad move. It is certainly above the IQ which prompted you to start this thread.

 

You asked for help. Exactly how are we as the Head-FI community supposed to supply that help you so earnestly crave?

1/ Ban mention of Audeze products on these forums.

2/ All Head-Fi members black ban Audeze and not buy their products.

3/ All Head-Fi members send disparaging emails to Audeze requesting them to lift their game.

4/ All of the above.

5/ Anything else that comes to the disenfranchised and aggrieved Head-Fi members who have had/had heard of negative experiences with Audeze.

 

I said it before, and I say it again :- GET A LIFE.....

Exactly my point.  Thus the Head-Fi mentality on here of the small headphone companies being godly.

Additionally, the Original Poster is frustrated and is simply trying to get help. Helpful advice is great... when it comes. A few of these exchanges have become personal attacks - they belong in Private Messages, not the thread. Please show responsibility and respect toward other members. Lastly, members aren't the only ones perusing these pages, set a good example for your hobby here at Head-Fi.

Kind regards,

Silent One

I don't think anybody should be defending Audeze, if he hasn't actually got a repy in 2.5 weeks, that is awful. I make it a point to buy from companies with good customer service i.e. Shure. I was heavily considering buying an LCD3 but until this situation clears up, I'm going to wait and see. At a $1000 price point customer service should be greatly improved, this is unacceptable.

It's a rare day I come into a thread and tribestros is the calm one.

Quote:

Originally Posted by tribestros 

Exactly my point.  Thus the Head-Fi mentality on here of the small headphone companies being godly.

Not only that, we over hype everything, and I think because of that all these companies are taking advantage of the community. Ridiculously high priced cables, and headphone prices skyrocketing within the last few years, I really think we are at a point where we have to say enough is enough.

Back on topic though I really hope the OP ends up getting his LCD2's back!

Quote:

Originally Posted by Swatcsi 

Not only that, we over hype everything, and I think because of that all these companies are taking advantage of the community. Ridiculously high priced cables, and headphone prices skyrocketing within the last few years, I really think we are at a point where we have to say enough is enough.

 

Back on topic though I really hope the OP ends up getting his LCD2's back!

Expensive cables aren't a creation of head-fi, and neither are the prices of modern high end headphones. Small companies with abysmal support, though, seem to go hand-in-hand with head-fi... It's tricky ground, too, because there is such a protection offered to sponsors even when they should be getting criticism. If Monster got a sponsorship with head-fi, you'd see a lot less defamation.

no, 1000 at 7% = 70 is the annual rate of return.  To get the monthy interest earnings you must divide by 12 (months). so 5.83

 The AUdeze guys are rather slow and being a big supporter of them I cannot condone poor customer service. This is a classic case of overrun with success turning out to become an impediment to one's future success. They are however not thieves. Stealing is rather a strong word to use and highly inappropriate.

OP will get them back. THat i am sure of. Only a matter of when. I fear, the boys may have just piled on way to much on their plate and have delegated responsibilities to new employees (this is just my supposition) and have lost a personal touch that comes with running a small business wheere you are on top of everything that goes on.

Am sure this has caught Audeze's attention by now..and hopefully they will take corrective measures sooner than later and perhaps even post on this thread before their image and reputation takes a further beating.

Quote:

Originally Posted by Swatcsi 

Not only that, we over hype everything, and I think because of that all these companies are taking advantage of the community. Ridiculously high priced cables, and headphone prices skyrocketing within the last few years, I really think we are at a point where we have to say enough is enough.

 

Back on topic though I really hope the OP ends up getting his LCD2's back!

+1

Quote:

Originally Posted by dofindale 

It has been over a month since audeze recieved my LCD 2 headphones for inspection, and now they will not answer my calls or reply to my submitted support tickets.

 

January 5 Audeze recieved my headphones and was recieved by Patel.  On January 19, Sankar said that it would be sent out "tomorrow" which is January 20, 2012.  Its now February 7 and i have still yet to recieve my headphones back.  It has been almost a week of trying to get a response from them to no avail. Posting this information is my only hope to get the issue resolved.  If there is any Audeze support that is here on the boards, "can you tell me where my headphones are?"  I will keep up this post daily to update and inform the Headfi community of the progress of this issue.  I hope this will put these thives to an end! 

I'm in a similar boat to you.  They've had my phones now for a couple weeks and are not responsive to support tickets.  Try giving a call to the number on their contact us on their website - Sankar himself usually picks up within a couple rings.  I do understand the delays with LCD-3 fixing/testing, as they want to make sure they don't send any more headphones out with DOA drivers.  I do not understand the delay times on the LCD-2 though - the only thing I can think of is they are spending so much time on LCD-3 support that LCD-2 owner's RMA's get put on the back burner.  I would suggest editing your thread title at the very least - it is quite sensationalist, as RMA delays are not synonymous with theft.

Neither IQ nor age are an indicator of common sense.

guys guys, they're like little children, they need endless amounts of patience and they need to be babied and coddled. too bad they're not MY children or your's so this level of tolerance isn't warranted

Quote:

Originally Posted by buffalowings 

guys guys, they're like little children, they need endless amounts of patience and they need to be babied and coddled. too bad they're not MY children or your's so this level of tolerance isn't warranted

Eh, there's a point where support becomes bad support. :S

I believe great customer service can start with setting aside some time each day to respond to the customers' emails or phone calls when a promised deliver date was not going to be met. It took Decware 12 weeks to build my amp when they said it would take 3-4 weeks. But just before the 4th week I got phone call (yes--a phone call) from DeVon Deckert the General Manager at Decware informing me that they were behind and just wanted to give me an update on where they were on the build. They answered the phone immediately every time I called requesting an update. 12 weeks was a long time but I knew that they were working on it. That showed me that they really cared about their customers as well as the products they sell. I will never have second thoughts about purchasing from them in the future.

I just received my LCD-3s back from Audeze, who had them since December (partially at my request, as I was going on holidays). Though I had asked for them to be returned in January, they came almost a month late. While I was a little annoyed, it was mainly for the lack of communication and emails not being replied to. It turned out they wanted to be absolutely sure that they wouldn't fail again before sending them and were waiting for a production run of non-faulty drivers to finish. The problem is, they should have communicated this earlier to me.

Very likely, due to their success, they are overwhelmed. I've seen the same thing happen to half-a-dozen other small companies on here recently.

We're used to receiving everything instantly nowadays and have problems fixed immediately.