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Fiio e10 causing BSOD

post #1 of 12
2/4/12 at 1:52pm
Thread Starter 

So I've been lurking around some forums looking for an answer to this, and someone told me this might be the best place to ask.

 

I just got my Fiio e10 today, and apparently if I try to change the output format to anything OTHER than 16/44, my computer will immediately crash if any application dealing with audio starts up (ex. winamp). I've tried updating drivers, toying around sound settings... I really have no idea what the problem is, but my best guess is that it's a faulty driver. Unfortunately, I was unable to find any other driver software online, and the company doesn't have any info on their website regarding this problem. Not to mention they don't give a phone number...

I checked what files were part of the driver software for the e10, and I googled them to see if there were any related problems. It seems that 'portcls.sys' is causing the bsod with some other people - one person in particular also had a Gigabyte motherboard and Realtek HD Audio onboard sound chip (My current setup). I'm wondering if uninstalling the Realtek HD Audio Manager might fix the problem (I tried updating it but that didn't work). I've yet to do this, but will get started with that now.

 

In the meantime, if anyone has any idea what the problem might be, I would REALLY appreciate the help.

 

Thanks.

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post #2 of 12
2/4/12 at 11:56pm

You need a very special audio driver for anything above 16/44.

 

Here is a download for it, but please read all of the warnings and remember that you may not actually hear a difference and going through the hassle of making it work can be a bit of a pain.

 

http://www.aqvox.de/Asio-USB-Audio-installation-e.htm

 

16/44 should be fine for almost all applications and I am curious why you want to go higher.

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post #3 of 12
2/5/12 at 5:26am
The driver needed has already included within Windows, so by default you don't really need a special driver for >16/44 playback. Have you tried uninstall the driver, then reinstall it back via a back up copy of Windows?
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post #4 of 12
2/5/12 at 9:22am
Thread Starter 
Quote:
Originally Posted by NA Blur View Post

You need a very special audio driver for anything above 16/44.

 

Here is a download for it, but please read all of the warnings and remember that you may not actually hear a difference and going through the hassle of making it work can be a bit of a pain.

 

http://www.aqvox.de/Asio-USB-Audio-installation-e.htm

 

16/44 should be fine for almost all applications and I am curious why you want to go higher.


Ah... That's what I'd feared. I thought there would at least be a small difference... Oh well. As long as I know I'm getting the most out of it.

Thanks for the help.

 

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post #5 of 12
2/5/12 at 1:25pm
You want to go higher if you have any hires music
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post #6 of 12
2/7/12 at 12:18pm

My point is that windows typically needs a special USB 2 driver for sample rates above 96 kHz.  Perhaps it is a USB 2 issue for hitting 96 kHz?

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post #7 of 12
2/7/12 at 6:23pm
I am using E10 on 24/96 with an USB 2 port, no special driver needed.
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post #8 of 12
2/7/12 at 6:26pm
Quote:
Originally Posted by ClieOS View Post

I am using E10 on 24/96 with an USB 2 port, no special driver needed.


^ same with me

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post #9 of 12
2/7/12 at 9:55pm

Thanks for chiming in here, all.  I really do not have a ton of experience with the FiiO product lines, but I do use a USB connection to many of my DACs.

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post #10 of 12
2/8/12 at 12:03pm

Why has nobody asked what version of Windows you are using?

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post #11 of 12
2/8/12 at 12:39pm

By my original post it was implied that he needs the driver regardless of what Windows he was running.

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post #12 of 12
2/8/12 at 12:45pm

But Windows 7, and maybe Vista (not sure about Vista), doesn't require any third-party drivers for that. 

 

Use something like this http://www.nirsoft.net/utils/blue_screen_view.html to see exactly what process is causing the BSODs and post back


Edited by clarkb - 2/8/12 at 12:57pm
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