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Help me with my Triplefi 10 - Page 2

post #16 of 23
1/31/12 at 4:04am

I remember seeing the Triple Fi .15 VM somewhere. Try asking about it? :)

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post #17 of 23
1/31/12 at 4:17am


 

Quote:
Originally Posted by issuzark View Post

I remember seeing the Triple Fi .15 VM somewhere. Try asking about it? :)


It's listed here, on the Logitech (China) website. 

 

 

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post #18 of 23
1/31/12 at 4:29am

I bought mine from Amazon also.  Late last year, the left size all sudden had low volume.  I changed cable and the issue remained the same.   I called up the Logitec and troubleshot the issue over the phone.  They said, they are going to replace it.  They emailed me the fedex label, I shipped it back.  They shipped me back the brand new retail box.  The whole process took less then two weeks.  I am very happy with the service.  If your is still under warranty, you should call them.  Good luck on yours :)

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post #19 of 23
1/31/12 at 1:32pm

Something else to consider is that Balanced Armatures are susceptible to moisture vapour from the ears. You should definitely try using a desiccant hearing aid dryer. It might be your solution.

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post #20 of 23
2/1/12 at 4:55am
Quote:
Originally Posted by gerdmuller View Post

My triplefi 10 has one ear is softer than right ear. I used it for 4 months and nothing happen. I think it is because of driver. Can anyone help me. I bought from amazon and seller is UE.
Quote:
Originally Posted by double07 View Post

I bought mine from Amazon also. Late last year, the left size all sudden had low volume. I changed cable and the issue remained the same. I called up the Logitec and troubleshot the issue over the phone. They said, they are going to replace it. They emailed me the fedex label, I shipped it back. They shipped me back the brand new retail box. The whole process took less then two weeks. I am very happy with the service. If your is still under warranty, you should call them. Good luck on yours smily_headphones1.gif

Hi,

I bought my UE triplefi 10 from amazon last month and also have similar issue. my right driver is softer than my left driver. I understand that you called up logitech for support and gotten an exchange.

Can you share with me the no. to call, and the details of getting an exchange?


Quote:
Originally Posted by Mython View Post

Something else to consider is that Balanced Armatures are susceptible to moisture vapour from the ears. You should definitely try using a desiccant hearing aid dryer. It might be your solution.

Is it a common issue for Balanced Armatures? since it's only a month past, I can monitor for a while if there's a solution.

Cheers.
Edited by piew - 2/1/12 at 5:30am
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post #21 of 23
2/1/12 at 4:58am
.....................double post. pls del. smily_headphones1.gif
Edited by piew - 2/1/12 at 5:30am
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post #22 of 23
2/1/12 at 10:14am

i would say try

 

Support / Warranty Claims
+1 646-454-3209

 

http://www.logitech.com/en-us/contact

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post #23 of 23
2/10/12 at 6:37am
Quote:
Originally Posted by piew View Post


Hi,
I bought my UE triplefi 10 from amazon last month and also have similar issue. my right driver is softer than my left driver. I understand that you called up logitech for support and gotten an exchange.
Can you share with me the no. to call, and the details of getting an exchange?
Is it a common issue for Balanced Armatures? since it's only a month past, I can monitor for a while if there's a solution.
Cheers.


The number should be available at their website.  There isn't much detail, the CS helped me troubleshoot the issue over the phone.  I also told them that I tried different cable with the same result.  They asked when did I purchase? to determine if the product is still warranty.  Where did I purchase?  I told them Amazon.  They decided my set is probably defected.  I went through the exchange process.  They will ask you to return the unit with a copy of Amazon reciept which you can obtain.  They also sent me the FedEx return label via email.  That was it.

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