New Posts  All Forums:Forum Nav:

Help me with my Triplefi 10

post #1 of 23
1/28/12 at 2:11am
Thread Starter 

My triplefi 10 has one ear is softer than right ear. I used it for 4 months and nothing happen. I think it is because of driver. Can anyone help me. I bought from amazon and seller is UE.

Reply
post #2 of 23
1/28/12 at 4:25am

If you're sure that one side if defective, you should be able to claim it under warranty by either contacting Amazon or UE.

Reply
post #3 of 23
1/28/12 at 5:07am
Thread Starter 

I think so. But to claim warranty i need to have rma which i dont know how to get. Btw i dont have the box with me. So can i still claim warranty?

Reply
post #4 of 23
1/28/12 at 5:25am

What's an RMA? 
You should still be able to claim warranty from them, as long as you have the receipt. (:

Reply
post #5 of 23
1/28/12 at 5:34am
Thread Starter 

Is some code ( return merchandise authorization number).

Reply
post #6 of 23
1/28/12 at 6:13am

Try asking them again. If your have your transaction code it will be fine (:

Reply
post #7 of 23
1/28/12 at 6:16am
Thread Starter 

Thx man

Reply
post #8 of 23
1/28/12 at 8:03am

Did you try to earpiece on the other side to see if the cable is going bad?

Reply
post #9 of 23
1/28/12 at 8:20am
Thread Starter 

I tried with quite a few cables and change side also. The result is same for the left piece. :((

Reply
post #10 of 23
1/28/12 at 8:37am

I had a set break swapping the cable. I spoke with Logitech with the online chat. I bought them off someone here, Logitech was still going to warranty them. He asked for a code on the 3.5mm plug, I gave it to him and said they were under warranty and I could send them in for a new set. I ended up getting them swapped with the person I bought them from here, so I didnt have to go through them.

 

Now we have the bad news. Since Logitech doesnt have them in stock, there is kinda no way they could of sent me a new set. The rep said I would get an email in a couple days letting me know when they would have them in. that email never came. The set I got replaced from the guy I bought them from doesnt have any code, batch number etc on the cable. No big deal as long as I dont have to try and replace them. So, you can try speaking with Logitech with an online chat, but with them not having stock, its a pretty bad deal for the customers.

Reply
post #11 of 23
1/28/12 at 8:42am
Thread Starter 

Thx for your long reply. Btw how can i do online chat with them? Thx

Reply
post #12 of 23
1/28/12 at 8:55am
Quote:
Originally Posted by gerdmuller View Post

Thx for your long reply. Btw how can i do online chat with them? Thx

Chat live tab, upper right of the page.
 

http://www.logitech.com/en-us/439/8657?WT.z_sp=Image

Reply
post #13 of 23
1/28/12 at 3:23pm
Quote:
Originally Posted by Watagump View Post

I had a set break swapping the cable. I spoke with Logitech with the online chat. I bought them off someone here, Logitech was still going to warranty them. He asked for a code on the 3.5mm plug, I gave it to him and said they were under warranty and I could send them in for a new set. I ended up getting them swapped with the person I bought them from here, so I didnt have to go through them.

 

Now we have the bad news. Since Logitech doesnt have them in stock, there is kinda no way they could of sent me a new set. The rep said I would get an email in a couple days letting me know when they would have them in. that email never came. The set I got replaced from the guy I bought them from doesnt have any code, batch number etc on the cable. No big deal as long as I dont have to try and replace them. So, you can try speaking with Logitech with an online chat, but with them not having stock, its a pretty bad deal for the customers.


The problem is that the TF10s are pretty much discontinued from Logitech/UE. I don't think a replacement for it has been announced for it yet.

 

Reply
post #14 of 23
1/28/12 at 3:35pm
Quote:
Originally Posted by Audiofeel View Post


The problem is that the TF10s are pretty much discontinued from Logitech/UE. I don't think a replacement for it has been announced for it yet.

 



I dont believe they have been formally announced as discontinued. Even if they did, they should be able to continue to support the product by repairing ones that can be put back into stock.

Reply
post #15 of 23
1/31/12 at 1:54am
Quote:
Originally Posted by Watagump View Post



I dont believe they have been formally announced as discontinued. Even if they did, they should be able to continue to support the product by repairing ones that can be put back into stock.


Not formally I don't think either but it's been removed from UE and Logitech's website so :S. They'd probably be able to repair it though (or do they replace broken ones).

 

Reply
New Posts  All Forums:Forum Nav:
  Return Home