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Ibasso Dx100 bugs to fix or features to add : Please tell us what you want to fix or add - Page 6

post #76 of 218
Quote:
Originally Posted by jax View Post



USPS Priority is that price.  Express is $75 and I'm not sure if tracking is available to China - I will check on that on Monday, but there is no indication that it is an option on the USPS website).  International Priority Mail to Asia is NOT trackable last time I checked (that years ago so correct me if I'm wrong) - again, on their website no option for tracking is mentioned.  Yes, otherwise it is cheap, and thank you for the suggestion.  I am not willing to risk sending a $800 device back to China without any means of tracking it. iBasso requested that I claim it as a USB sound card valued at $50 which negates proper insurance (which would be very expensive anyway).  Call me crazy, but I won't ship it without a tracking number and a means of knowing its been delivered on the other side of the globe.

 

On that particular note, one other thing worthy of mentioning.  Someone in this or one of the the other DX100 threads asked about whether a signature was required on delivery.  I suggested because of the value of the contents that it would have to be.  Well, I was shocked to find that UPS had just left my DX100 sitting out on our front steps.  This isn't Kansas.  We've had packages taken from our steps and all around our neighborhood.  I've previously put a lock on our UPS so they theoretically should not have left anything, and I'd even left a note that very day that they should deliver all packages to our neighbor who was home all day.  Yet they left it on the stairs anyway.  This may be, though I cannot say for sure, that iBasso does claim the contents is a $50 sound card and that is clearly visible on the customs form on the package.  I can see where the UPS guy might just look at that and weigh his leaving it out on the front steps vs. losing time doing something else.  Anyway, iBasso should make sure their deliveries are all "signature required" for the DX100 given the value of it and the cost of replacing it.   


I ship many, many, many packages.  I know what things cost.  Express is only $75 if you buy the flat rate box which is a new creation and is quite big.  I know that Express, which is trackable and insurable, is $41, because that's what I paid to send my DX100 batch 1 back to iBasso for upgrading to the new case, caps and firmware.  I bubble wrapped the retail packaging and stuck it in one of their Tyvek Express envelopes.  International Priority is in the mid 20s now, probably about $30 for something of that weight.  Rates went up recently so an Express flat rate envelope is $38, minimum price $35 for 4 ounces and under for other express parcels.  Something that's between 1 and 2 pounds like the Dx100 in its retail packaging is $41.  

 

iBasso should require signature for the packages, not sure why they don't.  I'm sure if you asked they could make that happen.

 

You may be able to insure it for a set value but declare it as a return so they don't get taxed.  Insurance up to $1000 is usually $2.25 on an Express parcel.  

 

post #77 of 218
Quote:
Originally Posted by scootermafia View Post


I ship many, many, many packages.  I know what things cost.  Express is only $75 if you buy the flat rate box which is a new creation and is quite big.  I know that Express, which is trackable and insurable, is $41, because that's what I paid to send my DX100 batch 1 back to iBasso for upgrading to the new case, caps and firmware.  I bubble wrapped the retail packaging and stuck it in one of their Tyvek Express envelopes.  International Priority is in the mid 20s now, probably about $30 for something of that weight.  Rates went up recently so an Express flat rate envelope is $38, minimum price $35 for 4 ounces and under for other express parcels.  Something that's between 1 and 2 pounds like the Dx100 in its retail packaging is $41.  

 

iBasso should require signature for the packages, not sure why they don't.  I'm sure if you asked they could make that happen.

 

You may be able to insure it for a set value but declare it as a return so they don't get taxed.  Insurance up to $1000 is usually $2.25 on an Express parcel.  

 

 

Thanks for that.  I'll check with the PO on Monday.  I understand the rates which you are quoting and was already aware of that, as I think I indicated in my previous response, but you have not mentioned anything about tracking.  Are any of those methods trackable?  In other words, can I use a delivery confirmation number or some form that tracks the package from Seattle to its destination and confirms delivery in China.

 

Good idea about the insurance.  I'll check on that to.  Thanks for the suggestions. 
 

 

post #78 of 218
Quote:
Originally Posted by wolfen68 View Post

Jax...much of what you describe has been my experience as well....particularly the lags and pauses in playback.  I've been viewing that as more of a bug requiring a firmware fix than a hardware issue.



So you are having multiple hiccups during playing of any high-rez files using the current firmware on a recently shipped DX100? And occasionally with 44/16 files as well?  Have you corresponded with iBasso about it? 

 

If it is a firmware issue I'd guess that many people would be complaining about it and I have not found a single other complaint besides yours just now.  iBasso suggested in an email to me in troubleshooting that if it occurred with both PowerAmp and the native software, that it was a hardware issue and not a firmware issue.  Have you had similar problems with PowerAmp as well?  How often are the hiccups happening in 44/16 files?  Is anyone else experiencing problems like this?  Or I should ask, has everyone been having hiccup-free playing of high-rez files (88/24 - 192/24)? 

 

What about the issue with the SD card - has anyone had that happen where the player is ONLY able to access music from an inserted micro-SD card, and can no longer access the native storage (unfortunately also called "SDCard")?

post #79 of 218
Quote:
Originally Posted by jax View Post



So you are having multiple hiccups during playing of any high-rez files using the current firmware on a recently shipped DX100? And occasionally with 44/16 files as well?  Have you corresponded with iBasso about it? 

 

If it is a firmware issue I'd guess that many people would be complaining about it and I have not found a single other complaint besides yours just now.  iBasso suggested in an email to me in troubleshooting that if it occurred with both Power Amp and the native software, that it was a hardware issue and not a firmware issue.  Have you had similar problems with Power Amp as well?  How often are the hiccups happening in 44/16 files?  Is anyone else experiencing problems like this?  Or I should ask, has everyone been having hiccup-free playing of high-rez files (88/24 - 192/24)? 

 

What about the issue with the SD card - has anyone had that happen where the player is ONLY able to access music from an inserted micro-SD card, and can no longer access the native storage (unfortunately also called "SD Card")?



I have been experiencing some hick-ups where the music will stutter sometimes during playback. It seems background processes are robbing the CPU of its power and at times causing interference with music playback. I go into the running process menu and close non-essential processes to help minimize this. If you are using Power Amp I suggest you kill the Music Player process as it will cause the player to stutter. Sometimes the Stock Player will also cut on by itself for some strange reason and will cause the issue. So my complaint is ibasso needs to give us a means to disabling the music process from even starting up and let us choose when it starts up (like we can do in Windows). Same goes for the Android market process. There is no reason for this to be running on start up IMO especially if I am not intending to use the Internet or Wifi for that matter. I have Wifi disabled as it drains the battery.

 

I also get popping at times during music playback randomly and not sure why this is. This could be due to the same problem I mentioned earlier with background processes interfering.

 

Also the fully charged indicator still doesn't seem to work right. In order for that to show up at all you have to unplug the player and plug it back in again for it to show the battery if fully charged. This worries me as it means the battery could possibly get overcharged? ibasso you sure got a lot of work ahead to get this up to par for your asking price.

 

The screen also glitches sometimes and attempts to shut itself back on and glitches to the home lock screen for a second. This is even with no lock enabled.


Edited by lee730 - 3/31/12 at 10:09pm
post #80 of 218
Quote:
Originally Posted by jax View Post

 

Thanks for that.  I'll check with the PO on Monday.  I understand the rates which you are quoting and was already aware of that, as I think I indicated in my previous response, but you have not mentioned anything about tracking.  Are any of those methods trackable?  In other words, can I use a delivery confirmation number or some form that tracks the package from Seattle to its destination and confirms delivery in China.

 

Good idea about the insurance.  I'll check on that to.  Thanks for the suggestions. 
 

 

 

Quote:
Originally Posted by scootermafia View Post


Express, which is trackable and insurable, is $41


All USPS express parcels are trackable from start to finish.  It's Priority flat rate that is not.  Full cost, by the ounce Priority (which has a price approaching that of Express and is a poor value) is trackable as well, although its tracking is not quite as solidly reliable as express. 

 

post #81 of 218
Quote:
Originally Posted by lee730 View Post



I have been experiencing some hick-ups where the music will stutter sometimes during playback. It seems background processes are robbing the CPU of its power and at times causing interference with music playback. I go into the running process menu and close non-essential processes to help minimize this. If you are using Power Amp I suggest you kill the Music Player process as it will cause the player to stutter. Sometimes the Stock Player will also cut on by itself for some strange reason and will cause the issue. So my complaint is ibasso needs to give us a means to disabling the music process from even starting up and let us choose when it starts up (like we can do in Windows). Same goes for the Android market process. There is no reason for this to be running on start up IMO especially if I am not intending to use the Internet or Wifi for that matter. I have Wifi disabled as it drains the battery.

 

I also get popping at times during music playback randomly and not sure why this is. This could be due to the same problem I mentioned earlier with background processes interfering.

 

Also the fully charged indicator still doesn't seem to work right. In order for that to show up at all you have to unplug the player and plug it back in again for it to show the battery if fully charged. This worries me as it means the battery could possibly get overcharged? ibasso you sure got a lot of work ahead to get this up to par for your asking price.

 

The screen also glitches sometimes and attempts to shut itself back on and glitches to the home lock screen for a second. This is even with no lock enabled.



Wow, now it's beginning to seem like this is the norm and not the exception.  I'm surprised people find this acceptable.  So how do you go in and "kill the process" on any application (sorry, I'm not an Android-savy - ask me about iPhone and I can give you some answers, but Android might as well be just that)?  Also, have you had any success in doing this and having high-rez files play without hiccups using any of your suggestions? 

 

Unfortunately in order to remove my user account from the player, Android forces you to go back to factory settings - you cannot simply delete the account.  Factory settings are all Chinese characters so now every screen and icon is in Chinese (except for music player).   Now if I want to try any of this, I need to try to navigate through the Chinese character screens to change the language back to English - can anyone give me a step by step there to facilitate that?  That would be another bug fix for iBasso - I'm sure some of their customers are indeed in their native land, but I bet the vast majority of the others are not able to read Chinese.  Given deleting any Google account (necessary to purchase or download Android apps - at least I could find no other way) requires wiping to the factory settings, there should be an option to wipe to English or Chinese (is this possible?).  Otherwise I can see scenarios if there is some bug that develops in the software/firmware that requires a reset....or if someone decides to sell their DX100 - they only have the option to reset to Chinese and then they'd better have known to take some notes ahead of time as to how to navigate to wherever you change the language - I certainly could not find it.  Again, and Android idiot here, so perhaps its obvious to some. 


Edited by jax - 3/31/12 at 10:27pm
post #82 of 218
Quote:
Originally Posted by scootermafia View Post

 


All USPS express parcels are trackable from start to finish.  It's Priority flat rate that is not.  Full cost, by the ounce Priority (which has a price approaching that of Express and is a poor value) is trackable as well, although its tracking is not quite as solidly reliable as express. 

 



Great, I will check and confirm that come Monday.  I appreciate the suggestion.  Thank you. 

post #83 of 218
Quote:
Originally Posted by jax View Post



Wow, now it's beginning to seem like this is the norm and not the exception.  I'm surprised people find this acceptable.  So how do you go in and "kill the process" on any application (sorry, I'm not an Android-savy - ask me about iPhone and I can give you some answers, but Android might as well be just that)?  Also, have you had any success in doing this and having high-rez files play without hiccups using any of your suggestions? 

 

Unfortunately in order to remove my user account from the player, Android forces you to go back to factory settings - you cannot simply delete the account.  Factory settings are all Chinese characters so now every screen and icon is in Chinese (except for music player).   Now if I want to try any of this, I need to try to navigate through the Chinese character screens to change the language back to English - can anyone give me a step by step there to facilitate that?  That would be another bug fix for iBasso - I'm sure some of their customers are indeed in their native land, but I bet the vast majority of the others are not able to read Chinese.  Given deleting any Google account (necessary to purchase or download Android apps - at least I could find no other way) requires wiping to the factory settings, there should be an option to wipe to English or Chinese (is this possible?).  Otherwise I can see scenarios if there is some bug that develops in the software/firmware that requires a reset....or if someone decides to sell their DX100 - they only have the option to reset to Chinese and then they'd better have known to take some notes ahead of time as to how to navigate to wherever you change the language - I certainly could not find it.  Again, and Android idiot here, so perhaps its obvious to some. 


I'll go ahead an load some 24/96 files onto a Micro SD card and will try it out myself. I really wasn't planning to use this player for Hi rez files as I have my desktop rig to do that and I feel it still does it better than the DX100 can. Not to mention I feel full size cans are really necessary to get the full benefit of the recordings. IEMs are good but still not up to pare on what a full size can can do.

 

Ok so if you wanna kill processes go to "Settings", scroll to "Applications". Select "Running Services", There are tabs at the top of the screen, make sure to select "Running" (with the android logo above it). Select the "Android market" process and select "Stop". Do the same for the "Music Player" process and even the "Settings process" (just be sure to do that one last as it will force you from the Settings menu). It seems sometimes the Music player will enable itself randomly so be prepared to shut it off more than once "sometimes". I also make sure Wifi is disabled. I recommend going to "Account & sync" and disable "Background data" and "Auto-sync" (disable auto sync first). Go to "Sound" and turn up the Volume all the way (this will increase the volume on Power Amp) allowing you to minimize the amp volume on your DX100, saving you battery life. Also go into "Display" and adjust the brightness to your licking. I put it about at a 28% and you can adjust Screen timeout. I put it at 30 secs.

 

post #84 of 218
Quote:
Originally Posted by lee730 View Post


I'll go ahead an load some 24/96 files onto a Micro SD card and will try it out myself. I really wasn't planning to use this player for Hi rez files as I have my desktop rig to do that and I feel it still does it better than the DX100 can. Not to mention I feel full size cans are really necessary to get the full benefit of the recordings. IEMs are good but still not up to pare on what a full size can can do.

 

Ok so if you wanna kill processes go to "Settings", scroll to "Applications". Select "Running Services", There are tabs at the top of the screen, make sure to select "Running" (with the android logo above it). Select the "Android market" process and select "Stop". Do the same for the "Music Player" process and even the "Settings process" (just be sure to do that one last as it will force you from the Settings menu). It seems sometimes the Music player will enable itself randomly so be prepared to shut it off more than once "sometimes". I also make sure Wifi is disabled. I recommend going to "Account & sync" and disable "Background data" and "Auto-sync" (disable auto sync first). Go to "Sound" and turn up the Volume all the way (this will increase the volume on Power Amp) allowing you to minimize the amp volume on your DX100, saving you battery life. Also go into "Display" and adjust the brightness to your licking. I put it about at a 28% and you can adjust Screen timeout. I put it at 30 secs.

 

 

 

Thanks, let me know how that experiment turns out.  I have quite a few high-rez that I enjoy on occasion and they really do sound great on the DX100.  No ifs ands or buts they sound way better on my speaker system, and I enjoy them there too, but I bought the DX100 to play anything and everything.  I have only FLAC, and AIFF and ALAC files.  Nothing else at all.  I loaded the DX100 entirely with FLAC files, mostly 44/16, but plenty of higher res too.  I use portable players strictly for work and now for privacy on occasion at home since I no longer have a headphone rig.  So it does mean something to me that high-rez have this flaw.  But I was also experiencing, far less frequently, with my 44/16 files.  I tried a single AIFF file and that file played entirely flawlessly from start to finish of an entire album. 

 

Many thanks for the instructions and I will try them out on my player IF I can figure out how to get the screen back to English - any chance anyone can walk me through that (it may be a useful thing to post given that someone else might have to do it eventually).  The icons and structure are all the same as if the OS were in English so I think you might be able to describe it visually in steps since all the characters are not readable to me - ie unlock the screen, slide over to the main Android screen. Select second icon from the top which looks like..... etc.  You get the idea. 

 

Regardless, thanks for all the input here.  I would like to see if I can get this to work acceptably and am willing to troubleshoot a bit more to give it a go - yes, it's a whole bunch of time devoted to figuring this thing out.  Contrast that to an ipod classic which I'm pretty sure most could navigate from day one in under ten minutes.  Of course it doesn't sound quite the same....wink.gif
 

 

post #85 of 218

Once you turn the machine on, unlock it and swipe left from the player to the group of 12 core icons.  The third one from the left on the top row that looks like a car tire with a little arrow on it is settings.  On the next menu, there are 7 items - wireless & networks, sound display, location & security, applications, accounts & sync, and privacy.  We want to go two down from these 7.  That takes you to storage next, then language and keyboard is the ninth item on this menu - its icon looks like a white square with a black letter A inside it.  From the language menu, the first item from the top is select language, go here. The 2nd item from the top is user dictionary.  Below that is a 2nd sub-heading keyboard settings with two items below it - android keyboard and then a 4th item that's in Chinese that I can't read.  Once you select language there is a list of languages.  

 

I just set my DX100 to Chinese.  Then I locked it and went through this procedure, and it worked fine.

post #86 of 218
Quote:
Originally Posted by scootermafia View Post

Once you turn the machine on, unlock it and swipe left from the player to the group of 12 core icons.  The third one from the left on the top row that looks like a car tire with a little arrow on it is settings.  On the next menu, there are 7 items - wireless & networks, sound display, location & security, applications, accounts & sync, and privacy.  We want to go two down from these 7.  That takes you to storage next, then language and keyboard is the ninth item on this menu - its icon looks like a white square with a black letter A inside it.  From the language menu, the first item from the top is select language, go here. The 2nd item from the top is user dictionary.  Below that is a 2nd sub-heading keyboard settings with two items below it - android keyboard and then a 4th item that's in Chinese that I can't read.  Once you select language there is a list of languages.  

 

I just set my DX100 to Chinese.  Then I locked it and went through this procedure, and it worked fine.


You rock my world.  Thanks, man.  It's too late to play with it right now and I'm a glass of wine towards bedtime too....but tomorrow is another day and I'll come right back to this post and a few others and give it a last ditch attempt to make things work better.  Otherwise come Monday its heading back to the Far East.  The hiccup thing is completely unacceptable to me to have to endure, regardless of what it cost.  I personally find it way too distracting and just spoils the experience of the music for me.  So if I can't get it to play without hiccups it is totally a no-question return ticket to iBasso. 

 

If anyone else has any further suggestions, and or input that pertains directly to any of the issues I'm having, I'd sure appreciate hearing from you.

 

Thanks again, Scootermafia;  I really appreciate your taking your time to post that. 

 

post #87 of 218
Thread Starter 
@jax
I remember I had a similar hiccup like problem in one dap (don't remember which), and a friend suggested to format the card/internal storage (try formating it one time from Android & another In windows making sure it's fat32) and copy at least one track that you're sure was having problems .
Please update us. Praying.. Praying.....
Edited by turokrocks - 4/1/12 at 4:26am
post #88 of 218

 

Quote:
Originally Posted by jax View Post



So you are having multiple hiccups during playing of any high-rez files using the current firmware on a recently shipped DX100? And occasionally with 44/16 files as well?  Have you corresponded with iBasso about it? 

 

 

It looks like you have figured it out....I am having the same experience as lee, and I agree it probably has to do with cpu-intensiveness withother operations interrupting the playback.  I think it is typical of all shipped players.  I am only using high bit rate mp3 for now...so I assume the hi-rez experience makes the problem worse. 

post #89 of 218

There are a few quirks here and there still (such as freezing once in a while during playback; I'm sure this is due to the CPU and other processes). Also when turning the screen back on and going back in the menu can induce stuttering of the music playing. It doesn't do it all the time but it does it. I'm also noticing the screen still glitches once in a while. Example, the screen is on and all of a sudden it will jump to the lock screen for a split second. I feel this is also contributing to the stuttering during playback.

post #90 of 218

UPDATE (crossposted to reviews thread):

 

OK, so with a latte in hand, this morning, and several posts in front of me to assist I managed to get back to an English screen (thank you to Scooter), reload the firmware (v1.06), reestablish connection with Google and download PowerAmp and NoLock again, shut down all unused processes, reformat the internal storage, and reload a few tunes onto the device.  Results?  Much better results overall with both the native player and Poweramp in that hiccups were quite minimal on the native player, and almost (but not completely) non-existent on Poweramp.  That was with high-rez music.  44/16 has all been playing without any hiccups.  So that part is solved.  BUT, after that I remounted the micro-SD card with music on it, and once again it took over and completely eliminated access to the internal storage, both for PowerAmp and for the native player.  In the native player when I go to File Directory>Internal Memory and it gives me two options with different icons: "Internal Memory" with a hard drive icon, and "SD Card" with a micro-SD icon.  Clicking on either one yields the exact same contents which are the contents of the micro-SD card.  The album on the internal storage is entirely AWOL.  Playing an HDTrack off the micro-SD card via the native player is riddled with hiccups.  Via Poweramp it plays with one or two hiccups. Going into the Running Services and shutting down all unused processes did seem to help with the Poweramp playback on the high-rez off a card and hiccups seemed to have subsided altogether.

 

Any suggestions to figure out how to get it to recognize both SD card contents and internal memory.  I also discovered that the card I am using is a SanDisk Class 4 and not a Class 6 as I thought it was.  All contents are showing up and playing though, so I doubt the type of card is an issue. 

 

One other note: in managing the processes I noticed this thing is working off about 225mb of RAM - at least that is what is indicated as devoted to the processes.  In contrast an iPhone 4 has 512mb of RAM, while iPod Classics only work on 64mb of RAM.  I wonder how much that comes into play with the hiccup thing. 

 

Many thanks for all the help in troubleshooting here.

 

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