Originally Posted by smerfsoccer09
See that would be ok, but I tried contacting them this past Wednesday and have sent in 4 or 5 requests and still haven't heard back from them.
SIX STAR STRATEGY
WE HAVE A 1.5% DEFECT + RETURN on our financial statement and this is counting wholesale sales, so its under 1% of sales. This is UNHEARD OF. We are a family company so we don't disclose many numbers, but I am so proud of this I had to expose this one number.
PS I am adding and expanding our SIX STAR service team globally not only in our LA office but in Europe and Asia. One of our 2 main team members of five years in LA had a baby so she is on maternity leave but our other anchors are on top of it and actively search forums/social media for problems that we do not know of! #HUMANFACTOR
We will make our service better than ever soon we are expanding to cover 24/7 0-3 hr response times and I am even creating a Skype and maybe even Whatsapp for service.
Word of mouth is our marketing, we literally have ZERO employees dedicated to marketing - it is me and Joe to this very day. So, my theory is product + service and word of mouth is our marketing baked right in from the design stage. Other brands use what is called a "marketing needs analysis" where they determine the market how to reach, what celebrity to hire, who to pay for product placement, bla bla bla. Then they REV and make HD versions, etc to meet retailer timelines. It is gross and FUGAZI. We fired all those employees we had from the big brands years ago.
We make products for the people based on real life needs of like-minded passionate audiophiles and musicians, and we don't release it until its perfect. Our first product, is nearly 10 YEARS IN DEVELOPMENT IN FACT!
XS was supposed to launch in October but I decided to focus on the sound for 3 more revisions. Just like the XL cushions, we cannot rush any V-MODA product because quality over the long term is our virtue.
QUALITY VS QUARTERLY EARNINGS is what I call it, since we have no investors and the only number I look at is your reviews and feedback.
Thanks for your continued support, all your feedback is baked into all the future products 1-3 years from now. I guarantee it!
ANALOG. I live near the Duomo and our design studios are next to a castle that Da Vinci helped engineer... We are on a mission to build the first timeless brand that is all about getting sound back to the pure analog age while preventing hearing loss so we can enjoy it for a lifetime. I have dedicated my LIFE for this mission and I hope you enjoy the journey of our products!
Edited by valkolton - 1/26/14 at 5:13pm