Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › disappointed in mp4 nation: poor customer service, user beware. Not recommended
New Posts  All Forums:Forum Nav:

disappointed in mp4 nation: poor customer service, user beware. Not recommended

post #1 of 35
Thread Starter 
:mad:I bought a pair of brainwave b2's about a couple months ago, recently the earpiece split at the seam due to the lack of sufficient adhesive used in the manufacturing process so I glued it back together, worked fine but soon after, one of the earpieces stopped working. E-mailed mp4 nation and they told me because it couldn't be determined if it was a manufacturing error or not, they wouldn't honor the warranty. Highly unhelpful mad.gif come to think of it, the side that clapped Ot wasn't even the side that wa glued together.
Edited by buffalowings - 1/21/12 at 4:26pm
post #2 of 35

Can you post the support ticket log ?

 

post #3 of 35

it happened to my beta v2's, crappy build quality. not buying from them again.

post #4 of 35
Thread Starter 

 

 
> Our customer support team personnel has replied to your support request #160606 
> Hi 
> Unfortunately there isn\'t anything else we can do to assist as damage from usage is not covered in the warranty.
 
> Regards
> Raz
> **This ticket will be shown as closed. Please follow this link http://www.mp4nation.net/support and login to your ticket by entering the ticket # and your email - replying to the ticket will open your ticket. You may then post a reply and our support team will respond to you :) **
 
not covered in the warranty? it fell apart at the seams because the glue deteriorated or not enough was used. I reglued it together and it worked fine, until one side stopped producing noise a couple days later. Tell me how I broke it? because it fell apart by itself through normal usage?
post #5 of 35

This is interesting, as I recently managed to send my B2s back to mp4nation under warranty. The left driver(s?) began to die. Not from normal use, but from me using them while running (sweat I'm sure. And I didn't tell them this bit, only that the driver was dying...). They had me send it back to them so they could determine if the problem was valid. They promptly sent me a new pair after they saw that my claim was indeed accurate.

 

I may still have those e-mails, if you'd like to see them.

post #6 of 35
Thread Starter 

well, unless they sort this out. I will stop recommending their products on headfi, in fact, I will mention the piss poor customer service I received because this is unacceptable in my eyes.

post #7 of 35
Quote:
Originally Posted by buffalowings View Post

well, unless they sort this out. I will stop recommending their products on headfi, in fact, I will mention the piss poor customer service I received because this is unacceptable in my eyes.



thats why i stopped buying from them.

post #8 of 35

So what kind of damage is covered under the warranty? It just seems odd to me that they would replace my pair and not yours...

post #9 of 35
Thread Starter 
Quote:
Originally Posted by xII DM IIx View Post

So what kind of damage is covered under the warranty? It just seems odd to me that they would replace my pair and not yours...



I should have told them it just crapped out because the build quality was terrible. forget honesty when dealing with this company

post #10 of 35
Quote:
Originally Posted by buffalowings View Post



I should have told them it just crapped out because the build quality was terrible. forget honesty when dealing with this company



What DID you tell them then? That the casing split and you glued it back together, and THEN the drivers failed, or just that the drivers failed?

 

If you included the bit about your gluing them together, then I can see why they wouldn't honor the warranty through some construed excuse of "user error."

 

That said, if that is the case then that really sucks.

 

Have you tried communicating with them any more to get the issue resolved?

post #11 of 35
Thread Starter 

if they use a inadequate adhesive, how can they expect it to never come apart at the glue seam (and yes, it came apart through normal usage. (they could use plastic cement which melts the plastic allowing a weld between the plastic to form, or a epoxy resin that would require a couple thousand pounds of force to break (at that point, the earpieces would be mangled before the seam comes apart) but they didn't, instead they used a gummy adhesive that is unable to hold up to little stress. And then they blame internal failure on the user for glueing the outer shell back together after it split in an effort to save on shipping costs and time. This is unacceptable and I await a response from a customer representative. I heartily recommended the B-2's in the past, in fact I was a participant in their evaluation program writing a review acclaiming their sound quality but unless this situation is rectified, I warn prospective buyers to stay away.

 


Edited by buffalowings - 1/21/12 at 5:12pm
post #12 of 35

You really need to send it back. That is MP4 Nation way. Most likely you will get a replacement.

Small companies usually need to send "the remains" of bad items back to their suppliers, whichever accounting purpose or other issues. Unlike big companies, I often read big companies didn't even want the bad items back.

post #13 of 35
Thread Starter 

According to the customer service rep, I broke the phones when it came apart at the glue joint of the shell. Actually, funny thing is, you can do the same thing to the other earpiece too. Because the glue is breaking down on both earpieces. 

 

the duel drivers are like little self contained packages of tech hardware. The brainwavz are made so that the drivers are all in the front piece and the back is just used to house the cabling and strain reliefs and as a way to route the cables out of the earpieces so outer shell splitting at the seams has nothing to do with the driver breaking. To tell me because the external shell split and as a result, the driver inside died is really hard to believe. Also, it's well known that brainwavz has problems with the adhesive used in holding multiple component earpieces together. I bought a pair of brainwavz m3's that also had the same issue. The earpieces split in less than a week of usage due to problems with the adhesive

 

asdf 007.JPGasdf 008.JPGasdf 010.JPG

 

 

post #14 of 35

I guess you're supposed to remove them by holding your nose and blowing hard, LOL That's a raw deal. There are plenty that take unfair advantage of warranties but there is no way that this should be considered that by a seller. I guess that's what you get for being honest. Disappointing.

post #15 of 35
Thread Starter 
Quote:
Originally Posted by goodvibes View Post

I guess you're supposed to remove them by holding your nose and blowing hard, LOL That's a raw deal. There are plenty that take unfair advantage of warranties but there is no way that this should be considered that by a seller. I guess that's what you get for being honest. Disappointing.



lolol... that comment made me laugh pretty hard..  

New Posts  All Forums:Forum Nav:
Head-Fi.org › Forums › Equipment Forums › Portable Headphones, Earphones and In-Ear Monitors › disappointed in mp4 nation: poor customer service, user beware. Not recommended