disappointed in mp4 nation: poor customer service, user beware. Not recommended

:mad:I bought a pair of brainwave b2's about a couple months ago, recently the earpiece split at the seam due to the lack of sufficient adhesive used in the manufacturing process so I glued it back together, worked fine but soon after, one of the earpieces stopped working. E-mailed mp4 nation and they told me because it couldn't be determined if it was a manufacturing error or not, they wouldn't honor the warranty. Highly unhelpful come to think of it, the side that clapped Ot wasn't even the side that wa glued together.
Edited by buffalowings - 1/21/12 at 4:26pm

 

well, unless they sort this out. I will stop recommending their products on headfi, in fact, I will mention the piss poor customer service I received because this is unacceptable in my eyes.

I should have told them it just crapped out because the build quality was terrible. forget honesty when dealing with this company

if they use a inadequate adhesive, how can they expect it to never come apart at the glue seam (and yes, it came apart through normal usage. (they could use plastic cement which melts the plastic allowing a weld between the plastic to form, or a epoxy resin that would require a couple thousand pounds of force to break (at that point, the earpieces would be mangled before the seam comes apart) but they didn't, instead they used a gummy adhesive that is unable to hold up to little stress. And then they blame internal failure on the user for glueing the outer shell back together after it split in an effort to save on shipping costs and time. This is unacceptable and I await a response from a customer representative. I heartily recommended the B-2's in the past, in fact I was a participant in their evaluation program writing a review acclaiming their sound quality but unless this situation is rectified, I warn prospective buyers to stay away.

 

Edited by buffalowings - 1/21/12 at 5:12pm

According to the customer service rep, I broke the phones when it came apart at the glue joint of the shell. Actually, funny thing is, you can do the same thing to the other earpiece too. Because the glue is breaking down on both earpieces. 

 

the duel drivers are like little self contained packages of tech hardware. The brainwavz are made so that the drivers are all in the front piece and the back is just used to house the cabling and strain reliefs and as a way to route the cables out of the earpieces so outer shell splitting at the seams has nothing to do with the driver breaking. To tell me because the external shell split and as a result, the driver inside died is really hard to believe. Also, it's well known that brainwavz has problems with the adhesive used in holding multiple component earpieces together. I bought a pair of brainwavz m3's that also had the same issue. The earpieces split in less than a week of usage due to problems with the adhesive

 

 

 

lolol... that comment made me laugh pretty hard..