...customer service is a thing of absolute beauty.
I am a huge fan of the overall build, sound, and design of the ADDIEM's. They are absolutely perfect for my listening needs when I am on the go. In fact I have owned 3 pairs since they were released, all purchased brand new at an Apple store. One pair I accidentally destroyed in a way that would have destroyed any pair of headphones. The second two pairs I have used and loved for quite some time and having not really made any efforts to be careful with them have worked perfectly for me (just coiling them up and putting them in my pocket with no case).
Out of nowhere each pair developed a minor issue (one had part of the rubber separate near an earbud, another a straight clicking sound whenever I would listen from an iPhone at max volume and max volume only). I walked into a random Apple store, explained the situation, and walked out 5 mins later with two brand new pairs with no questions asked.
No RMA service, no warranty questions (ADDIEM's have no serial numbers or date of purchase that is relevant), if your issue is a reasonable one, you can get brand new replacements, even though they technically have a 1 year warranty. Not having headphones being your main focus as a company gives you HUGE advantages from a customer service point of view.
Also because I know people are always interested and make such a huge fuss about break-in periods. I don't believe ADDIEM's have any real break-in period. To my ears brand new replacements sound wonderfully identical to the two different pairs I have listened to for a few years. They are beautifully consistent.
Also, they are excellent headphones disguised as the worlds most common headphone in the world, so not a single person bothering you about your choice in headphones because they assume you "don't understand".
Ignorance is bliss... (Harp sound)