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HRT Music Streamer II Not recognized by Windows 7, can't get it to work at all.

post #1 of 21
1/19/12 at 8:13pm
Thread Starter 

Hey guys and gals,

 

I just got a new HRT Music Streamer II for DAC support from my computer, when I plug it into the front USB port of my computer, it lights up on MUTE, but my computer fails to realize anything is there, it says unknown device and it doesn't show up in audio playback devices when I follow the procedure outlined on hirestech.com

 

 

can anyone give me some advice on how to get this thing working...

 

Thanks,

 

 

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post #2 of 21
1/19/12 at 8:25pm

You might need more power from your USB port. Have you tried to plug it in another USB port ?

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post #3 of 21
1/19/12 at 8:28pm
Thread Starter 

Okay, I plugged it into the back USB 3.0 port and it recognized, I followed the instructions on hirestech.com and set the Music Streamer II as default, I went to configure it and did the Test sound, and nothing played. 

 

I then hit Next anyways, and got a message

 

Error: The Device has been removed

 

Even though it has not been removed.

 

So Its still not working...

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post #4 of 21
1/19/12 at 8:30pm
Thread Starter 

It keeps telling me "the device you are trying to configure has been removed."

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post #5 of 21
1/19/12 at 8:33pm
Thread Starter 

If I try to plug it into any of the USb 2.0 sockets it doesn't even turn on.

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post #6 of 21
1/19/12 at 8:35pm

Leave it plugged where it was recognized and reboot your computer. The driver might need to finish installing or something.

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post #7 of 21
1/19/12 at 8:35pm
Thread Starter 

apparently this DAC sucks....

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post #8 of 21
1/19/12 at 8:38pm
Thread Starter 

I restarted my computer, and now the DAC keeps turn off and on every 1-2 seconds, over and over and the light keeps going on and off on MUTE.

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post #9 of 21
1/19/12 at 8:38pm

.


Edited by frenchbat - 1/19/12 at 8:46pm
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post #10 of 21
1/19/12 at 8:41pm
Thread Starter 

I have, see above.

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post #11 of 21
1/19/12 at 8:45pm

Just saw it, sorry about that. I'll edit my post.

 

Back to the topic :

 

So it seems your USB ports are not giving enough just to the DAC. Best is to try on another computer, to see if it's the DAC or your computer.

 

Other more immediate solution, try to see if your USB ports are not set on power saving mode or something. This might limit the amount of power they can use.

 

Alternatively, you can also try with a self-powered USB hub, which would give your DAC enough juice in any case.

 

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post #12 of 21
1/19/12 at 8:54pm

Cheap...el cheapo USB cord?The HRT is not getting enough voltage/amperage to operate.Try a thicker better usb cord like from a printer. If not working still contact by phone or email "Tech Department " of HRT. Be sure to specify using Win7.Once working, looking forward to QC comments posts.


Edited by andrewmorio - 1/19/12 at 8:59pm
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post #13 of 21
1/19/12 at 9:12pm
Thread Starter 

andrewmorio, funny you say that, I just tried hooking it up with a printer USB cable which is heavier, and it ONLY works through one of my USB 3.0 sockets, but not my USB 2.0 sockets.

 

Is there a reason for this? could the audio quality be degraded due to power issues?

 

Thanks,

 

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post #14 of 21
1/19/12 at 9:16pm

Is your WIN 7 64 bit or 32? You may need a special 64bit driver for dac.Contact dealer ASAP you got the HRT dac from. To answer your question: YES!!


Edited by andrewmorio - 1/19/12 at 9:17pm
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post #15 of 21
1/19/12 at 9:19pm


It's strange that you have problems with your USB2.0 sockets. What's your computer configuration ?

 

So as andrewmorio suggested, you tried a heavier cord. However I'm not sure to understand if it's now working properly or not. Is the dac recognized consistently now ?

 

As for power-related audio issues, yes this is a possibility. However it usually appears in the form of static or cuts during sound playback.

 

Quote:
Originally Posted by Androktasiai View Post

andrewmorio, funny you say that, I just tried hooking it up with a printer USB cable which is heavier, and it ONLY works through one of my USB 3.0 sockets, but not my USB 2.0 sockets.

 

Is there a reason for this? could the audio quality be degraded due to power issues?

 

Thanks,

 



 

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