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Starting to think of moving up from the ATH m-50 - Page 3

post #31 of 39
1/12/12 at 10:13pm
Quote:
Originally Posted by Dazedy View Post

Whelp, that's a doozie. Their website botched my order: sent me two confirmation emails with the same invoice number and different transaction IDs, charged me card THREE times, and according to their website, the order is currently unfinished (something about my billing address not matching my card, which is complete bull)

Emailed customer support, hope they can sort things out tomorrow morning...

 

I'll most definitely post my impressions on the headphones when I get them - but I'm currently very underwhelmed by their order process :P

 

edit: I called their customer support number - apparently it goes right to one of their cell phone's or something.  Some lady bitched me out it being midnight, and customer service not being open until 9 in the morning lol.  Most customer service numbers just redirect to an answering machine past hours, didn't expect a grumpy person up way past bedtime!



LOL haha. Yeah it's a relatively new audiophile company, probably doesn't have all its kinks ironed out yet. Do hope your order troubles sort themselves out though. The only troubles that others ordering from their site has been failing to make an account because they typed St instead of Street in "address" but no one complained about botched orders. Strange.

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post #32 of 39
1/13/12 at 9:39am
Thread Starter 

heh, customer service had to shoot off an email to their web guy, who lives in china, so I won't know if it's fixed until monday...

 

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post #33 of 39
1/13/12 at 4:20pm
Thread Starter 

finally got the order to go through correctly.  Now I just have to hope that they don't decide to actually complete the half-dozen charges that my card is showing... They probably won't though, seeing as the charges weren't showing up on their end.

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post #34 of 39
1/13/12 at 5:06pm
Quote:
Originally Posted by Dazedy View Post
 I called their customer support number - apparently it goes right to one of their cell phone's or something.  Some lady bitched me out it being midnight, and customer service not being open until 9 in the morning lol.  Most customer service numbers just redirect to an answering machine past hours, didn't expect a grumpy person up way past bedtime!


Haha, oh god. Sounds like a fantastic idea on their part! They must not like the lady that had to answer the phone if they couldn't redirect it to an answering machine, LOL

 

I hope everything goes swell for you. As for your impressions, I'm very interested in hearing them later on.

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post #35 of 39
1/13/12 at 5:31pm
Thread Starter 


 

Quote:
Originally Posted by Coq de Combat View Post



Haha, oh god. Sounds like a fantastic idea on their part! They must not like the lady that had to answer the phone if they couldn't redirect it to an answering machine, LOL

 

I hope everything goes swell for you. As for your impressions, I'm very interested in hearing them later on.


The first time I called, it went to answering machine after a few rings, but when I called a second time (hung up accidentally) she answered, quite annoyed at being woken up lol

 

ALSO: what was causing my inability to order earlier was that for some reason, their address form is unable to correctly interpret 2 line addresses, and instead combines the first and second lines multiple times and ended up with something like this:  "Uber University 123 fun street 123 fun street University fun street Uber" instead of "Uber University, 123 fun street"

I usually have it formatted with my university on the first line, and the actual address on the second.  First time I've come across something like that. 


Edited by Dazedy - 1/13/12 at 5:36pm
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post #36 of 39
1/13/12 at 5:43pm
Quote:
Originally Posted by Dazedy View Post


 


The first time I called, it went to answering machine after a few rings, but when I called a second time (hung up accidentally) she answered, quite annoyed at being woken up lol

 

ALSO: what was causing my inability to order earlier was that for some reason, their address form is unable to correctly interpret 2 line addresses, and instead combines the first and second lines multiple times and ended up with something like this:  "Uber University 123 fun street 123 fun street University fun street Uber" instead of "Uber University, 123 fun street"

I usually have it formatted with my university on the first line, and the actual address on the second.  First time I've come across something like that. 

LOL, they need to have a coder take a look at that form. :D

 

I can imagine her being annoyed. Damn, if someone is to call me at midnight, they better have something important to say.. LOL

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post #37 of 39
1/13/12 at 6:31pm
Thread Starter 
Quote:
Originally Posted by Coq de Combat View Post

LOL, they need to have a coder take a look at that form. :D

 

I can imagine her being annoyed. Damn, if someone is to call me at midnight, they better have something important to say.. LOL



Hey, it was only 9:00 for me :P  Sort of odd to have a support line be a home or cellphone though...

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post #38 of 39
1/14/12 at 12:35am
Quote:
Originally Posted by Dazedy View Post



Hey, it was only 9:00 for me :P  Sort of odd to have a support line be a home or cellphone though...



LOL yeah that's true. But they are a small up and coming company, so soon they can afford a good answering machine. wink.gif

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post #39 of 39
1/14/12 at 2:14am

Now it's all just a waiting game ha ha. I'm hoping to receive mine before the last week of Jan.

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