Actually, they recently hired a Korean-American that has lived in USA for 30 years. If you call them up, they will refer you them him for communications. My communications was great. They try to make sure you don't run into trouble with bad impressions so they want your pictures as overseas shipment payments are expensive and it's time consuming to redo the iems.
Edited by SilverEars - 5/28/14 at 4:44am