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Westone UM3X problem with plug

post #1 of 3
1/6/12 at 1:15am
Thread Starter 

On the recently bought UM3Xs the left plug doesn't hold well inside the monitor. On the day I bought it out of curiosity I unplugged it to see how it worked (carefully, mind you) and then plugged it back. About two or three weeks later the plug started to come off all by itself. In the pocket or even in the ear, sometimes it doesn't completely unplug but there's no sound. It doesn't even go all the way inside (the bottom part of the plug doesn't touch the monitor's base) so I can't glue it in. Anyone else had this problem and how did you solve it?

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post #2 of 3
1/6/12 at 5:56pm

If you bought new, send back for replacement.  If they are used there is not much you can do.  I hate replacement cables for this very reason.  With a 2 year warranty, I just don't see the point of RC cables + they are more uncomfortable with the memory wire and connection area.  Personally I'd pay more for fixed cable.

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post #3 of 3
1/31/12 at 11:49pm
Thread Starter 

Well, in case anyone else stumbles upon this with a similar problem - it was fixed under warranty by trimming and slightly separating the pins on the plug. Apparently just moving them apart (for lack of a better word) isn't enough because they'd come back together again so the ends have to be trimmed and so the plug itself sits flush with the monitor's socket.

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