or Connect
New Posts  All Forums:Forum Nav:

BTG-Audio - Page 14

post #196 of 202
Quote:
Originally Posted by Pingupenguins View Post
 

Very nice! Looks a bit long, but oh well. :P

 

Thanks Jjacq!

A little bit but it doesn't bother me much since I'm not pocketing it lol. My transportable setup is pretty much close to being done! :) 

 

post #197 of 202
Quote:
Originally Posted by NonApplicable View Post
 

That really suck JCS. I can't believe a guy who has made so many cables would let his business deteriorate like this.

 

I wish I could relate a good experience, but mine is actually worse than many of the posts towards the end of this thread.  

 

I sent in a set of AKG 551 cans to be recabled (removable) back in November 2015.  His goal was to have them back to me by Christmas.  On 12/16 he emails and indicates that they will be sent out soon.  On 12/20 he emails that he is "working on the headphones" and that the right driver is blown.  Now... I have to imagine that a reasonable technician would have tested the cans before starting the work, so his statement about it happening during shipping rings very hollow to me.  However, I bite my tongue (off) and I ask him to quote replacing the drivers.

 

Fast forward to March 8...  Short story is that I never get a quote for fixing the cans (that I believe he broke)... I ask him to refund my money and ship the headphones back.  He indicates they will go out the next day and that he will refund (minus the return shipping).  What I will be getting back is disassembled cans, minus the cable and "material removed from the inside".  

 

I did get the refund (minus shipping) immediately, but it's another 10 days before I finally get notice that he has shipped them back to me (after I have to ask for the tracking number).

 

End result is that I'm not sure what I'm going to do with a ruined pair of cans...  I can't send them in for warranty service, because the recabling effort has obviously voided the warranty.  I guess I'll just try and see if I can pay AKG to replace the drivers... or see if I can buy a set of drivers myself...  or just toss them in the trash.

 

I'm beyond pissed... very unprofessional and can only recommend that people stay away.  If he cared about his business, then he would have bent over backwards to try and arrive at some sort of workable solution, rather than returning a set of headphones in pieces.  I'm glad I sent a relatively cheap set...

 

das


Edited by dasman - 3/18/16 at 7:55am
post #198 of 202
Quote:
Originally Posted by dasman View Post
 

 

I wish I could relate a good experience, but mine is actually worse than many of the posts towards the end of this thread.  

 

I sent in a set of AKG 551 cans to be recabled (removable) back in November 2015.  His goal was to have them back to me by Christmas.  On 12/16 he emails and indicates that they will be sent out soon.  On 12/20 he emails that he is "working on the headphones" and that the right driver is blown.  Now... I have to imagine that a reasonable technician would have tested the cans before starting the work, so his statement about it happening during shipping rings very hollow to me.  However, I bite my tongue (off) and I ask him to quote replacing the drivers.

 

Fast forward to March 8...  Short story is that I never get a quote for fixing the cans (that I believe he broke)... I ask him to refund my money and ship the headphones back.  He indicates they will go out the next day and that he will refund (minus the return shipping).  What I will be getting back is disassembled cans, minus the cable and "material removed from the inside".  

 

I did get the refund (minus shipping) immediately, but it's another 10 days before I finally get notice that he has shipped them back to me (after I have to ask for the tracking number).

 

End result is that I'm not sure what I'm going to do with a ruined pair of cans...  I can't send them in for warranty service, because the recabling effort has obviously voided the warranty.  I guess I'll just try and see if I can pay AKG to replace the drivers... or see if I can buy a set of drivers myself...  or just toss them in the trash.

 

I'm beyond pissed... very unprofessional and can only recommend that people stay away.  If he cared about his business, then he would have bent over backwards to try and arrive at some sort of workable solution, rather than returning a set of headphones in pieces.  I'm glad I sent a relatively cheap set...

 

das

 

Hi Das,

 

I did contact everyone I could at AKG and did not just have them sitting in the back room. I have multiple email chains to AKG with little to no response. That's why it took so long to get them back and you knew this and I appreciate your patience. I always made sure to reply when you emailed about the situation. It's too bad USPS damaged them in shipment, there really isn't anything I can do about that.

 

I do agree testing headphones before working on them is a good idea and I do it with all IEM headphones, but I have not done it with the over ear headphones because I've only seen one or two drivers arrive to me broken. I hope you can understand that this was an unusual case that was exacerbated by poor communication. 

 

In the future, if you or someone else would like a single driver headphone to be reassembled, let me know. I assumed you did not want that as they wouldn't have worked properly anyway. That could have been arranged. I apologize for not offering that as it did not occur to me that you would have liked that solution better than to send an assembled K551 with a removed cable. 

 

I will definitely test headphones in the future regardless of make or type. It's a 2 minute check that can save both parties this headache and I do care about BTG-Audio. But every company has it's failings. 

 

Best,

Brian Goto

 

Ps. I have broken headphones in the past. I do all this by hand. And if I do break them, I contact the customer and let them know I am buying a new pair or retrieving a part at no cost to them. I have 2-3 customers who have had to deal with that. 


Edited by Pingupenguins - 3/23/16 at 1:38am
post #199 of 202
@Pingupenguins i sent my cable for you to repair about 2 weeks. Havent hear back for you since then. 4 emails has been sent . Whats going on????????
post #200 of 202

So I am looking for a replacement cable for my hifiman headphone that can be used in balanced. I had lurked on the BTG webstore before, and once I went back today I saw that many of the options I had previously seen were gone. No 8-strand sunset, no partially sleeved cables, no black wire cables (I worry about wire tarnishing some). I just see myself as being able to buy an 8 strand SPC or a 4 strand copper. The page mentions 8 strand having better ergonomics (I assume flexibility, maybe microphonics), does that sound right? If so I will definitely contact Brian about it.

post #201 of 202
Hi Brian,

Yesterday I received the cable-adapter, much earlier than I had expected.
And I can tell you by now, it does a wonderful job!

Now, for the first time, I could connect my HifiMan HE-560 with the balanced 4-pins XLR headphone output of my B.M.C. PureDAC and after a few hours it already sounds sublime. So wonderful, that I've been listening whole night long till 07:30 in the morning. Non-stop. Thanks to you!. ;-)

So, thank you very much again for the handcrafted fabrication of this rare adapter-cable with uncommon connectors you have specially made.
Well done. Absolutely great. Thanks a lot!

With compliments,

Joeke Vriezinga
post #202 of 202
I have yet to hear a reply after paying . I have no intention with dealing with Brian again given this experience with such poor communication. It doesn't take time to answer a yes or no question. That is simply inexcusable. I may just settle with a PayPal refund soon. School cannot always be an excuse especially for anyone who is open for business but unfortunately it seems this is how he operates; accept orders and ignore emails.
Edited by kite7 - 11/24/16 at 7:47pm
New Posts  All Forums:Forum Nav:
  Return Home