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BTG-Audio - Page 13

post #181 of 190

I emailed this guy three times requesting a recable. He has not emailed me back. Very unprofessional.  

post #182 of 190
Quote:
Originally Posted by NonApplicable View Post
 

I emailed this guy three times requesting a recable. He has not emailed me back. Very unprofessional.  

 

Unfortunately, I'm stuck in a similar situation. Except I've already paid for the cable (a month ago) and haven't received it yet.

 

He did reply once about two weeks ago that my cable is "first in the queue" - I suppose I should feel bad for everyone behind me in line.

post #183 of 190

That really suck JCS. I can't believe a guy who has made so many cables would let his business deteriorate like this.

post #184 of 190

It was the same for me too, where I emailed a couple times over a period of 2-3 months waiting... The cable eventually came; he has a large backlog to work through most of the time I believe. Just be patient, he does really nice work.

post #185 of 190

He should at least respond to emails though. I've also sent him private messages. Nothing.

post #186 of 190

He definitely should, no doubt. 

post #187 of 190
In his defense I believe he is in school and makes cables in his free time. If his school work is behind, what's going to cost him more, losing a couple orders or having to retake a class? Priorities.

Updating the site to indicate something like this would be a good idea though.
post #188 of 190
Quote:
Originally Posted by cCasper TFG View Post

In his defense I believe he is in school and makes cables in his free time. If his school work is behind, what's going to cost him more, losing a couple orders or having to retake a class? Priorities.

Updating the site to indicate something like this would be a good idea though.


He is in school and does this as he can. I spoke to him at one time when my cable was MIA for something like 8 weeks. He was apologetic, but I told him that communication was the key. Let people know what is going on and they can more easily deal with delays.

Yes changing the wait time indicated on his page would be one good way, at least a step towards  the start of this process. Answering email messages would also be quite helpful.

The thing that must be remembered is that he is holding peoples' money... and sometimes  pretty expensive equipment. Easy to see how folks could start to get anxious as the promised date goes by with no communication!!

post #189 of 190

BTG makes AMAZING cables and is a really awesome guy. I've dealt with him a bunch of times and outside of the wait, I've been hugely satisfied. I had a couple of projects I wanted him to do within the past couple of years and he said he wouldn't have the time to do it for me. So I went looking around head-fi and stumbled upon casper. He doesn't have the reputation of BTG but his quality is on par and he's not bogged down with school and tons of orders like BTG. And in NO WAY! do I want to take away business from BTG, but if he's not able to fulfill all the orders he has I say give Casper a try. 

post #190 of 190

Hi All,

 

I am caught up now as its the summer. I do try to post updates on my facebook page as it's more situational than the website. I'd like to reiterate, that I do need to get out existing orders before taking on new ones as it would be bad business to continually take money and not put out a product at the same demand. I am working on some way to communicate this over email via something automated to save a LOT of time as people don't usually read whats on the website or facebook.

 

Anyway, I do appreciate everyone's patience with the issues of late. I am well aware of my shortcomings and will be trying to shorten lead times!

 

Sincerely,

Brian Goto

BTG-Audio

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