So far this is an "interesting" RMA processes. I opened a ticket on mp4nation website including my order number and the part number of the combo pack. I also explained exactly what happened. Then I got an e-mail back asking for
" Could I please ask if you could take a image of the broken Beta and send it to us? Please make sure to include the following information together with your earphone in one image. 1. Your name used on your order, 2. Your order number, 3. Your e-mail address used on your order, 4. This ticket number."
So I sent them a picture of the broken headphones (The one I included here in the thread), I also included the information they asked for in the e-mail since I had no way of adding the text directly onto the photo.
Now I just got an e-mail from them asking for the following:
"1. Cut up the earphone cable in multiple places and completely pull the driver off the broken ear piece (braking any connection that is there between driver and main housing).
2. Take a picture of the destroyed earphones and a piece of paper showing your name, order number and signature.
3. Send the email to XXX@mp4nation.net put your order and ticket number in the subject and body of the email.
4. Reopen this ticket informing us that the email has been sent and include in your reply to the ticket the address we need to send the replacement to."
I'm pretty sure at any point here they're going to tell me, "Now please take a picture of you wearing the remaining good headphone standing in front of the entrance to Yellowstone Park next to a Rabbi holding a hedgehog".
All kidding aside, I understand they're trying to prevent themselves from being defrauded, but I 'm using the same e-mail address the order was placed under, and asking them to ship the replacement to the same address they sent the first order to. According to the post in this thread by the person from mp4nation, this is a known manufacturing issue with the Betas. Why make me jump through hoops?
At what point does one just throw the stuff back into the box, make one click on Amazon.com for a return shipping label and say screw this?