Broken Brainwavz Beta. Be very careful.....

Does it clip back on? if yes, is it easy to come back off?

Hmm, I've changed the tips on my Beta's multiple times and have not had this problem.

Sounds like a beta version.

The same thing just happened to my Betas. I never even got a chance to listen to them. I didn't even apply any force I held the IEM in my hand and as I grabbed on to the tip to pull it off the IEM separated.

wow, scary stuff... i should take care of mine then, thank you for sharing

.. yours came with a warranty card right?

@bjaardker, sorry about that, we have seen a few cases like this, its down to how the glue was applied during production. In most cases the glue has been applied correctly and holds everything is place. We've changed how these will be glued along with using a better bonding agent, both of which should greatly reduce the chances of this happening to people. I believe you've already opened a support ticket over at MP4 Nation, our guys will follow through and help you out to get a new unit.

I've got a ticket open with the folks at MP4Nation, so far they've been quick to respond (as is evidenced by the post in this thread). Sounds like I'll be able to get them RMA'd. Thankfully mine weren't considered a "gift" since I bought them as a combo: http://www.amazon.com/gp/product/B006VR3QAM/ref=oh_o00_s00_i00_details

I'll update this thread with how the RMA progresses and how everything turns out.

<double post ftl>

So far this is an "interesting" RMA processes. I opened a ticket on mp4nation website including my order number and the part number of the combo pack. I also explained exactly what happened. Then I got an e-mail back asking for

" Could I please ask if you could take a image of the broken Beta and send it to us? Please make sure to include the following information together with your earphone in one image. 1. Your name used on your order, 2. Your order number, 3. Your e-mail address used on your order, 4. This ticket number." 

So I sent them a picture of the broken headphones (The one I included here in the thread), I also included the information they asked for in the e-mail since I had no way of adding the text directly onto the photo.

Now I just got an e-mail from them asking for the following:

"1. Cut up the earphone cable in multiple places and completely pull the driver off the broken ear piece (braking any connection that is there between driver and main housing).

2. Take a picture of the destroyed earphones and a piece of paper showing your name, order number and signature.

3. Send the email to XXX@mp4nation.net put your order and ticket number in the subject and body of the email.

4. Reopen this ticket informing us that the email has been sent and include in your reply to the ticket the address we need to send the replacement to."

I'm pretty sure at any point here they're going to tell me, "Now please take a picture of you wearing the remaining good headphone standing in front of the entrance to Yellowstone Park next to a Rabbi holding a hedgehog".

All kidding aside, I understand they're trying to prevent themselves from being defrauded, but I 'm using the same e-mail address the order was placed under, and asking them to ship the replacement to the same address they sent the first order to. According to the post in this thread by the person from mp4nation, this is a known manufacturing issue with the Betas. Why make me jump through hoops?

At what point does one just throw the stuff back into the box, make one click on Amazon.com for a return shipping label and say screw this?

They made me cut mine up and shipped me a new one. Not a big deal and saves both parties time and money from having to ship it back.
 

Quote:

Originally Posted by bjaardker 

So far this is an "interesting" RMA processes. I opened a ticket on mp4nation website including my order number and the part number of the combo pack. I also explained exactly what happened. Then I got an e-mail back asking for

" Could I please ask if you could take a image of the broken Beta and send it to us? Please make sure to include the following information together with your earphone in one image. 1. Your name used on your order, 2. Your order number, 3. Your e-mail address used on your order, 4. This ticket number." 

 

So I sent them a picture of the broken headphones (The one I included here in the thread), I also included the information they asked for in the e-mail since I had no way of adding the text directly onto the photo.

Now I just got an e-mail from them asking for the following:

 

"1. Cut up the earphone cable in multiple places and completely pull the driver off the broken ear piece (braking any connection that is there between driver and main housing).

2. Take a picture of the destroyed earphones and a piece of paper showing your name, order number and signature.

3. Send the email to XXX@mp4nation.net put your order and ticket number in the subject and body of the email.

4. Reopen this ticket informing us that the email has been sent and include in your reply to the ticket the address we need to send the replacement to."

I'm pretty sure at any point here they're going to tell me, "Now please take a picture of you wearing the remaining good headphone standing in front of the entrance to Yellowstone Park next to a Rabbi holding a hedgehog".

 

All kidding aside, I understand they're trying to prevent themselves from being defrauded, but I 'm using the same e-mail address the order was placed under, and asking them to ship the replacement to the same address they sent the first order to. According to the post in this thread by the person from mp4nation, this is a known manufacturing issue with the Betas. Why make me jump through hoops?

 

At what point does one just throw the stuff back into the box, make one click on Amazon.com for a return shipping label and say screw this?

 

Same with Xears, cut the cables or smash the housings. Probably to get the replacement from manufacturer citing the pic.

I had the same problem (housing separation/adhesive failure) with the Brainwavz M4s I received as a Christmas gift. They were purchased here: http://www.amazon.com/Brainwavz-Ear-Headphones-inline-Microphone/dp/B0068Z9YUS and I'm having a little difficulty getting warranty service. No response from Brainwavz directly. Any contact information you'd like to share? Razzer001 can you help?