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New Hifiman Headphone HE-400 is out - Page 314

post #4696 of 6020
Quote:
Originally Posted by yokken View Post

I keep going back and forth with myself on whether I want to exchange them or just return them and save up for a Beyerdynamic T1. But listening again, these really do sound pretty good. I just don't want to deal with the hassle. But I think they are pretty good... I might just try to get some HD650s for a good price and try to sell my HD600s. I like the sound a lot but they're just a little too closely sounding to the HE400s for me to decide which one to listen to. Plus... I got a Lyr and I have a Bifrost on the way. I feel like the HD650s will shine with this combo, even more than the HD600s.

 

My one advice is you have to listen to the "fixed" version of HE400s before making any judgements. In my opinion it's a huge improvement from this defective rev3 treble. Hifiman already promised they will pay for the replacement shipping both ways, so it does not hurt at all for anyone with rev3 to do this.

post #4697 of 6020

Yeah, I will exchange them for the rev3.5. They're actually a lot more comfortable since I bent the headband.

post #4698 of 6020

Just got my email from Head-Direct telling me where to send them.

 

 

Quote:

Please print your online receipt email, note you need a replacement, and ship your item without accessories / box, printed email and a note to the following address.

 

So how should I send them, without the box? Are they going to put them in a new box for me when they send them back, so they don't get damaged? What do you guys think?

post #4699 of 6020
Quote:
Originally Posted by yokken View Post

Just got my email from Head-Direct telling me where to send them.

 

 

 

So how should I send them, without the box? Are they going to put them in a new box for me when they send them back, so they don't get damaged? What do you guys think?

Without the HE400 Hifiman box, obviously you should still pack it into a cardboard box. They'll send back the replacement also packed in a cardboard box.

 

Did they say how they will pay for the shipping fees?

post #4700 of 6020

No mention of reimbursement for the shipping, but they did say they would replace them for free. Also lol, I just noticed they called me "dear". Here's the email. Do you think I should just put the bare headphones in a cardboard box in some newspaper? I mean, I don't want them banging all over the place, as postal services can be pretty rough with packages.

 

 

Quote:

Hi dear,

Your item will be replaced for free from us, please follow the replacement model below to ship your item to the correct address of ours.

Thanks a lot,

 

 

Please print your online receipt email, note you need a replacement, and ship your item without accessories / box, printed email and a note to the following address. Please also email to me with your tracking information.
If you reside in North America or South America, please ship your defective item back to our USA address:
Head Direct Corporation
41-70 Main Street  #B3-326
Flushing, NY 11355
United States
 
If you do not reside in North America or South America, please ship your defective item to our Hong Kong address:
HIFIMAN Customer Service
KOEY Ng
Rm326, Hor Ping Hse, Long Ping Est, Yuen Long, N.T.
Hong Kong
Tel: 00852 24456310/ 97338010

 

The tracking number will be vital for us to track your package.Please keep it carefully, and after sending your package back, please send it to me.Thank you.

 

KAI

Head-Direct Customer Service Team


Edited by yokken - 10/7/12 at 5:43pm
post #4701 of 6020
Quote:
Originally Posted by yokken View Post

No mention of reimbursement for the shipping, but they did say they would replace them for free. Also lol, I just noticed they called me "dear". Here's the email. Do you think I should just put the bare headphones in a cardboard box in some newspaper? I mean, I don't want them banging all over the place, as postal services can be pretty rough with packages.

 

 

 

Well replacement is always free; however it is weird that they aren't specifying how they'll reimburse us. Maybe there is a miscommunication between Fang the boss, and the customer service team.

post #4702 of 6020
Quote:
Originally Posted by jerg View Post

 

Well replacement is always free; however it is weird that they aren't specifying how they'll reimburse us. Maybe there is a miscommunication between Fang the boss, and the customer service team.

 

I will make sure no matter what I get reimbursed for the shipping, and it certainly won't be a "store credit".

post #4703 of 6020

So just to be clear: you can ship them to NY if within US and then wait for the replacement form China. Right?

 

Oh, and on the side note: don't feel intimidated if they are calling you "dear". They do that all the time. That's their way of not wanting to remember their customer's nameswink.gif

post #4704 of 6020

I've been considering trying out  the HE 400 as a bassier/darker open can to complement my grados... something that will shine with classical/orchestral music.  But I'd also been getting nervous reading about the rev 3 driver issues.  Having seen the response from HiFiMan, I ordered my HE400 this morning, from headdirect so I hopefully don't have to deal with any retailers still shipping R3 stock, and so I can grab the velour pads for them at the same time... :)

post #4705 of 6020
Quote:
Originally Posted by yokken View Post

 

I will make sure no matter what I get reimbursed for the shipping, and it certainly won't be a "store credit".

 

Sweet, I just got a reply email too; basically: "Additionally,  your shipping cost will also be refunded via paypal."

 

I guess we can just scan our shipping receipt to them and they'll refund it.

 

Quote:
Originally Posted by giedrys View Post

So just to be clear: you can ship them to NY if within US and then wait for the replacement form China. Right?

 

Oh, and on the side note: don't feel intimidated if they are calling you "dear". They do that all the time. That's their way of not wanting to remember their customer's nameswink.gif

 

You can ship to NY if you are in North/South America as a whole, and yeah replacement comes straight from Hongkong I think, fresh out of the Hifiman factories.


Edited by jerg - 10/7/12 at 8:48pm
post #4706 of 6020

Hey guys,

I've been using the HE400 for 4 months now, however it has been hurting the top of my head lately. I just bought a spare HD650 Headpad (I'm referring to the foam head padding, not an actual spare HD650 headband) from Syntec (Australian dealer for Senn spare parts) which should be shipped in a couple of days.

I was simply going to tape that new headpad onto my HE400 pleather headband using double-sided adhesive tape, but I was wondering if you guys would know a better way to attach this padding onto the HFM headband.

post #4707 of 6020
Quote:
Originally Posted by ZMZB View Post

Hey guys,

I've been using the HE400 for 4 months now, however it has been hurting the top of my head lately. I just bought a spare HD650 Headpad (I'm referring to the foam head padding, not an actual spare HD650 headband) from Syntec (Australian dealer for Senn spare parts) which should be shipped in a couple of days.

I was simply going to tape that new headpad onto my HE400 pleather headband using double-sided adhesive tape, but I was wondering if you guys would know a better way to attach this padding onto the HFM headband.

I just asked a question like this in the forums before finding this. Im wondering the same thing. I am trying to find a good headphone pad that would fit well on the he400. I think velcro might work better, but im not sure. 

post #4708 of 6020
Quote:
Originally Posted by ZMZB View Post

Hey guys,

I've been using the HE400 for 4 months now, however it has been hurting the top of my head lately. I just bought a spare HD650 Headpad (I'm referring to the foam head padding, not an actual spare HD650 headband) from Syntec (Australian dealer for Senn spare parts) which should be shipped in a couple of days.

I was simply going to tape that new headpad onto my HE400 pleather headband using double-sided adhesive tape, but I was wondering if you guys would know a better way to attach this padding onto the HFM headband.

I have though of modding it sometime down the road too, the band looks about as great as it feels. Has anyone tried it with Beyer headband cover?

post #4709 of 6020

Shipped mine out this afternoon. In the email they said don't ship with any accessories/earcups or the box -- I put the pleather earcups on mine. Do you think they meant NO earcups at all, or just the velour ones since you have to buy those separately? Either way I won't be that sad if I don't get the pleather earcups back... they sucked anyway :)

 

Oh, and if someone decides to order a Beyer headband cover and mod their HE400, I'd love to see the results. Depending on how expensive one is, I might buy one myself and try it out.


Edited by yokken - 10/8/12 at 3:16pm
post #4710 of 6020
Quote:
Originally Posted by yokken View Post

Shipped mine out this afternoon. In the email they said don't ship with any accessories/earcups or the box -- I put the pleather earcups on mine. Do you think they meant NO earcups at all, or just the velour ones since you have to buy those separately? Either way I won't be that sad if I don't get the pleather earcups back... they sucked anyway :)

 

Oh, and if someone decides to order a Beyer headband cover and mod their HE400, I'd love to see the results. Depending on how expensive one is, I might buy one myself and try it out.

You need to ship the stock earpads along I think.

 

Also, you do know now how to reimburse the shipping fees right? Just scan your shipping cost receipt and email it to the customer service and they'll send back the money to your Paypal.

 

Dang Thanksgiving holidays here in Canada, can't ship mine off until tomorrow.

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