Absolutely - the sales people at the front of our shop are adamant that you should never give the customer too many technical details, because 'it only confuses them !'. Their argument is that the people who can read a spec sheet know exactly what they want when they walk in the door - its just a question of finding that model and haggling over price. As long as they dont sell people Acer or Compaq laptops, I keep my mouth shut.
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