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Shure SE530 Repair?

post #1 of 7
12/19/11 at 10:54am
Thread Starter 

I have a pair of SE530's that I bought in Oct 2008. The sheathing around the cable leading to the right earpiece got a little torn, and now the wires are exposed for about 3/4 of a centimeter along the cable. This hadn't been a problem for about the last 6 months, but just a week or so ago, the right earpiece started cutting in and out and was sometimes very static-y. If I press the cable around where it comes into the earpiece, it sometimes fixes it, which makes me thing this is unrelated to the exposed wires.

 

Can/should I send this back to Shure to get it fixed? How long will it take and how much can I expect to spend? Are there cheaper/faster repair options?

 

Thanks!

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post #2 of 7
12/19/11 at 6:48pm
Shure doesn't fix IEM, they replace. If it is in warranty, it will be replaced for free. If it is out of warranty, Shure will offer you a big discount for another pair, probably SE535.

The other option are 1) to reshell them, which is not particularly cheap but you get a almost new IEM or 2) to actually replace the cable, which I have only seen being done in China and not really a viable option for non-local.
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post #3 of 7
12/19/11 at 7:21pm

They have a price list right on the site and for a SE530 they will replace with a SE535 for $240.

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post #4 of 7
12/19/11 at 8:38pm
Thread Starter 

Great, thanks. Where's that list? I didn't see anything like that. [EDIT: Never mind, found it!]

 

Warranty is 2 years, right? I'm well past that...


Edited by ravisurdhar - 12/19/11 at 8:44pm
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post #5 of 7
12/20/11 at 12:39am
I bought a mint pair of 530's over a year ago used no papers I.e warranties receipts will shure offer me a discount on a set of 535's any info would be great
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post #6 of 7
12/20/11 at 7:05am

Yes, that's how I got my 535s.

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post #7 of 7
12/20/11 at 11:50am

Shure 530s broke for me about 1.5 years later. They did not offer to replace them. There was 0 physical damage, and I won't be buying their products again.  Their customer service leaves much to be desired.

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