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I just bought defective from ultrasone, can i exchange it?

post #1 of 4
12/10/11 at 10:50pm
Thread Starter 

I bought ed 10 before yesterday, but I found there’s scratch on the left side of the earphone. Can I exchange new one?

I bought it by online store..

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post #2 of 4
12/10/11 at 10:52pm
Quote:
Originally Posted by Ericed8 View Post

I bought ed 10 before yesterday, but I found there’s scratch on the left side of the earphone. Can I exchange new one?

I bought it by online store..



 Have you attempted to contact the online store?

 

 Otherwise, contact your Ultrasone distributor.

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post #3 of 4
12/10/11 at 10:57pm
Thread Starter 

I tried to email and call them for two days, but I don't get any answer.

I just want to ask have someone have a experience for exchanging? 

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post #4 of 4
12/11/11 at 12:31am
Quote:
Originally Posted by Ericed8 View Post

I tried to email and call them for two days, but I don't get any answer.

I just want to ask have someone have a experience for exchanging? 



 Which country are you in?

 

 See if you can contact the nearest Ultrasone distributor and arrange to have it sent back.

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