I think that's the idea. They just don't want to be held responsible for the CIEM if it has been damaged by the user, accidentally or willingly (by a customer who just wants a free new faceplate or shell color). If Heir Audio sent defective stuff and didn't want to take responsibility, I don't see them staying in business for long. I agree this warranty could benefit from some clarifications, but since you've already ordered your CIEM, I'll simply tell you not to worry. I've exchanged a lot of emails with Dr John Moulton, before he got swamped, and he loves his craft; his goal is to keep doing what he loves on the long run, not to make a quick buck and ruin his own name, in addition to that of his company.
- 2,100 Posts. Joined 11/2005
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