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The Wizard Appreciation Thread - Long Live the Wizard - The former HA Appreciation Thread - Page 413  

post #6181 of 7980
Quote:
Originally Posted by lee730 View Post

Well it is good to know that the warranty is non-transferable. Thing is that is gonna really hurt the resale value of their Universal IEMs and in that may make purchasing them (even a new pair) a harder decision....


Just seconding Project86 that almost every warranty in audio products is non-transferable.

post #6182 of 7980
Quote:
Originally Posted by Kunlun View Post


Just seconding Project86 that almost every warranty in audio products is non-transferable.


Had no issues with Sennheier. They honored the warranty for Chefano and I helped him in the process as to help get his replacement safely :). Thing is I provided him with the original receipt of purchase. Now whether or not Sennheiser has the same policy or not, I really don't know. What it seems like though is even though many of these companies have such a policy they don't seem to strictly enforce them or have a means to enforce them (other than asking for the original receipt of purchase). I do understand though that these are more along the lines of Custom IEMs and in that it does make sense to be more strict on it as you won't get the same benefit regarding Custom IEMs in general (besides Heirs very own reshelling policy).


Edited by lee730 - 3/23/13 at 3:45pm
post #6183 of 7980
Agreed that not every company will strictly follow their stated terms. But then again, not every company has an accessible head honcho like Wizard who is active daily on the forums (I realize a few others do, but not many). Can any of these companies be tricked onto providing warranty service by presenting a receipt or going through the original purchaser? Of course, it's just that in this case the person came right out and said it was a second hand purchase.

Anyway, maybe we should move on? I'm not sure there's much more to say on the topic, and any relevant inquiries can be made to Wizard via email or PM.
post #6184 of 7980

Agreed.
 

post #6185 of 7980

Yeah i wouldnt bother with them anymore since it will be a futile effort but its good to know how things work with them .I did told them im the second owner since I know they can check it with the serial no. Its just a cosmetic issue anyway that isnt really a big deal but still a turn off and might be a big issue with somebody else .The reason i bought this one is because i been curious with all the rave review and to bring it on the upcoming toronto meet for people to demo and a spare until my new iem  arrive.

 

Buying a used headphone/iem isnt really that a big of gamble than buying a new one without demoing it due to some circumstances .Now this will affect all my future purchases since i only started this hobby a will experience few bump on the road but you just gotta move forward.

post #6186 of 7980
Quote:
Originally Posted by Yuceka View Post

I don't remember saying anything about claiming warranty without a receipt. In both cases, they were sold by me and the problems developed later. As they were under warranty, the people who bought them from me asked me to send them a digital copy of the receipt. After that, they got their problems fixed, in which case a second owner of a product ended up taking advantage of the warranty. 

 

It's funny that I am being lectured here against my own testimony but again you're free not to believe it. 

 

I am a supporter of Heir Audio and am waiting for my own pair, I'm not saying these to malign the company or anything. I made only two points and I don't understand why they are so hard to understand 

 

a) I've never heard of or experienced a used product not being eligible for warranty. 

b) The person who made the complaint should take it up with the person who sold them to him. I believe he should have checked Heir's policy on warranty on the website first. Second, he should have looked at the pictures of the iems before actually making any payment. Third, now if he is displeased, he should return them to the person who sold them. However it is a legitimate criticism that this policy will or can have an effect on the resale of Heir's universals or the person buying them again should be alerted that he or she is not going to take advantage of the warranty due to Heir's policy. After all it's Heir's policy and they can do whatever they want with their products. 

 

Is this clear now? This has taken longer than necessary and I'm done with answering any more snarky posts. 

No one lectured you. You tried refuting that the warranties were not transferable by giving us partial information. You are now admitting same by admitting the warranty was claimed by the original owner. They may have been technically out of warranty but you made it appear fully in warranty to the manufacturer. How is that relative. I know, you're a lawyer and better at this game but lets stop spinning in circles.


Edited by goodvibes - 3/23/13 at 5:57pm
post #6187 of 7980
Quote:
Originally Posted by Bina View Post

And how will Heir(or any other company) find out it that you are not original owner? Imagine situation:

1) you bought used universal Heir,

2) something went wrong

3) you contact original owner and he sends you copy of order

4) you contact Heir asking for repair and send them copy of original order

 

How can Heir find out and prove, that you are not original owner?

They would honor but in this case there isn't even anything wrong. It's a moot claim.

post #6188 of 7980
Quote:
Originally Posted by lee730 View Post


Had no issues with Sennheier. They honored the warranty for Chefano and I helped him in the process as to help get his replacement safely :). Thing is I provided him with the original receipt of purchase. Now whether or not Sennheiser has the same policy or not, I really don't know. What it seems like though is even though many of these companies have such a policy they don't seem to strictly enforce them or have a means to enforce them (other than asking for the original receipt of purchase). I do understand though that these are more along the lines of Custom IEMs and in that it does make sense to be more strict on it as you won't get the same benefit regarding Custom IEMs in general (besides Heirs very own reshelling policy).

Sennheiser is transferable but still needs a bill of sale from an authorized dealer in the same country as the claim.

post #6189 of 7980

How can Heir find out and prove, that you are not original owner?

 

 

It is usually through own admission.... or by being caught in conflicting reports.

 

For example, I had one guy claim he purchased an IEM from an audio store in the UK a little over a year ago. The problem with that statement is:

 

1)  Heir Audio was not even open for business at that time

2) at that time we had no distributors in the UK

 

Beyond that, the serial numbers given did not belong to his e-mail address and name he had given us. This particular person also stated that our gear was shody and was surprised that Heir Audio would make such low level quality products.  Tempering an out of warranty request with insults and fabrications really is not the way to go about things.


 

Well it is good to know that the warranty is non-transferable. Thing is that is gonna really hurt the resale value of their Universal IEMs and in that may make purchasing them (even a new pair) a harder decision....

 

As discussed before, essentially all waranties in this industry are non-transferable. BUT the real question are:

1) will their policy be enforced

2) does this company that you are dealing with have the ability or will power to enforce their warranty policies

3) What do they stand to gain by enforceing their policies

4) What do they stand to lose by enforceing their policies

 

Some companies are just too huge to be bothered with such an issue, after all their product was assembled by some place that produces 5,000 ear phones a day.

 

We are far from that, we sell faster than we can build. In a situation like this, time is very very valuable.  I am sure customers that are waiting for us to produce their IEMs or CIEMs are glad to know, that we value their business, and spend our time offering original owners the service they purchased and the service they deserve.

 

Ultimately, we are small, we offer boutique audio products, instant gratification is not our specialty, we tend to specialize in different areas,

 

*

 

 

 

 

700

 

700

 

 

700

 

700

 

700

 

700

 

700

 

700

 

 

 

 

Wizard

Dr. John Moulton

Here at Noble, we craft some of the finest universal and custom in-ear monitors available today. 

post #6190 of 7980

im curious dont know if somebody ask this already pardon for doing it again , since heir 4.ai is a handmade iem almost custom like will there be an available upgrade for it to be full custom or its not possible?

 

thanks

post #6191 of 7980

Let's see if I can get this thread finally back on track before it gets shut down my the mods. These are my brief impressions involving me pairing off my Heir 4A with my CLAS-db/ALO RX MKIII (both gears to my knowledge are the latest batch) in balanced mode using the ALO balanced interconnect. This is for you Sorin, I suggest you give the MKIII another shot before you completely write it off. According to Josh of ALO the lower gain on the RX MKIII was lowered slightly so it could be used for C(IEM's).

--------------------------------------------------------------------------------

Back on the 4A front I'm happy to report the Heir 4A is an awesome pairing with the ALO RX MKIII-B, especially when the rig is in balanced mode, and a huge step up in sound quality over the ALO RX MK II amp. Right now I've got my CLAS-db connected to the MKIII with the ALO 22 copper balanced connector and the 4A being driven through it's standard SE connector and it's sounding phenomenal. I'm getting a little background hiss but it's a non issue once the music starts to play. To my ears, after A/Bing my rig with SE interconnects vs balanced interconnect I find going with a balanced interconnect does make a difference. The whole sound signature now sounds cleaner and there even seems to be an added touch of depth. Also, bass now really hits hard and cymbals have some great snap behind them. I'm officially a believer in going with a balanced setup. I've ordered an adapter for my incoming Paradox so I can use it in full balanced mode on my RX MKIII. Once I get the adapter I'll experiment with it on my 4A also.


Edited by DigitalFreak - 3/23/13 at 8:37pm
post #6192 of 7980

I have to agree, I find the 4.A (or 4.Ai) to become a entirely different product when amped.

Dr. John Moulton

Here at Noble, we craft some of the finest universal and custom in-ear monitors available today. 

post #6193 of 7980
Quote:
Originally Posted by FullCircle View Post

I have to agree, I find the 4.A (or 4.Ai) to become a entirely different product when amped.


If you ever get a chance you should try your products with a CLAS-db/RX MKIII-B rig. Seriously, with the 4A it's really a very nice pairing.

post #6194 of 7980
Quote:
Originally Posted by Yuceka View Post

I don't remember saying anything about claiming warranty without a receipt. In both cases, they were sold by me and the problems developed later. As they were under warranty, the people who bought them from me asked me to send them a digital copy of the receipt. After that, they got their problems fixed, in which case a second owner of a product ended up taking advantage of the warranty. 

It's funny that I am being lectured here against my own testimony but again you're free not to believe it. 

I am a supporter of Heir Audio and am waiting for my own pair, I'm not saying these to malign the company or anything. I made only two points and I don't understand why they are so hard to understand 

a) I've never heard of or experienced a used product not being eligible for warranty. 
b) The person who made the complaint should take it up with the person who sold them to him. I believe he should have checked Heir's policy on warranty on the website first. Second, he should have looked at the pictures of the iems before actually making any payment. Third, now if he is displeased, he should return them to the person who sold them. However it is a legitimate criticism that this policy will or can have an effect on the resale of Heir's universals or the person buying them again should be alerted that he or she is not going to take advantage of the warranty due to Heir's policy. After all it's Heir's policy and they can do whatever they want with their products. 

Is this clear now? This has taken longer than necessary and I'm done with answering any more snarky posts. 
Well don't you know where you are ? This is he Heir thread. If you dare to say anything against "the King" everyone will gang up on you. This thread is just for unadulterated appreciation.
post #6195 of 7980
Quote:
Originally Posted by Mimouille View Post


Well don't you know where you are ? This is he Heir thread. If you dare to say anything against "the King" everyone will gang up on you. This thread is just for unadulterated appreciation.


lmao Mimouille... evil_smiley.gif

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