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The Wizard Appreciation Thread - Long Live the Wizard - The former HA Appreciation Thread - Page 251  

post #3751 of 7980
Quote:
Originally Posted by darinf View Post


"Only $55" for a "free" refit? That can add up if it has to be done more than once, not to mention the time involved. Sure Heir pays for some shipping and time to redo the shells, but

(1) it was their fault to begin with. I am not saying it's possible to get a perfect fit every time, but that's the nature of customs and should be the cost of doing business for Heir. I don't think it should cost the customer anything to do a refit. (2) It's also not the customer's fault that the CIEM's need to be shipped back and forth to China as opposed to somewhere closer.

I'm not an heir fanboy by any means, but your criticisms here are fairly irrational. 

(1) Not really. It could have been your fault if you didn't hold your jaw in the right location during the curing process of your impressions, which could cause variance in your normal ear canal shape. It could also be your fault if you didn't closely inspect the impressions, maybe missed a flaw, and didn't express your concern to your audiologist. There is no way for Heir to tell if it was a poorly made impression and the fault of you or your audiologist, or if it was their fault in the crafting process. With that in mind, they can't just continuously take the financial fall for poor fits if they do not know who was actually at fault. Think of all the money they would lose. That is probably why most companies recommend credible audiologists in your area. 

(2) But it's also not Heir's fault that they decided to open their business in China, and you decided to give them your business. You bought into that knowingly. 


Edited by anoxy - 12/3/12 at 5:01pm
post #3752 of 7980
Quote:
Originally Posted by anoxy View Post

I'm not an heir fanboy by any means, but your criticisms here are fairly irrational. 

(1) Not really. It could have been your fault if you didn't hold your jaw in the right location during the curing process of your impressions, which could cause variance in your normal ear canal shape. It could also be your fault if you didn't closely inspect the impressions, maybe missed a flaw, and didn't express your concern to your audiologist. There is no way for Heir to tell if it was a poorly made impression and the fault of you or your audiologist, or if it was their fault in the crafting process. With that in mind, they can't just continuously take the financial fall for poor fits if they do not know who was actually at fault. Think of all the money they would lose. That is probably why most companies recommend credible audiologists in your area. 

(2) But it's also not Heir's fault that they decided to open their business in China, and you decided to give them your business. You bought into that knowingly. 


I see your points. And stand corrected.

 

1) I guess it would be hard to figure out fault due to manufacturing errors or poor impressions which result in a requiring a refit.

 

2) As long as their policy is clearly stated up front that shipping for warranty repairs or refit is the responsibility of the customer. Then the client can factor that in when deciding where to spend their money.

 

Sorry if my original post seemed a bit harsh.

post #3753 of 7980
Quote:
Originally Posted by darinf View Post

1) I guess it would be hard to figure out fault due to manufacturing errors or poor impressions which result in a requiring a refit.

2) As long as their policy is clearly stated up front that shipping for warranty repairs or refit is the responsibility of the customer. Then the client can factor that in when deciding where to spend their money.

To the first, there are any number of things that are beyond Heir's, yours and your audiologist's control. Something could have been jostled too much in transit. You could have messed up the impressions process. Your audiologist might not have been the best at doing accurate impressions. And yes, Heir might of mess it up, too. Sometimes it's pretty obvious where the issue is. Other times it's practically impossible.

To the second, that's pretty common practice, especially in the headphone industry. Major companies like Apple will do free shipping both ways, including providing you with a nice box, but that is a rarity in customer service. More companies are doing it than once did but leaving the return shipping to you is by no means uncommon. This is why I find it best to ask.
post #3754 of 7980
My impressions were delivered to Heir's USA location today. Can't wait for my 8A to be made.^^
post #3755 of 7980

I just shot out an email to a hearing center that a fellow head fier recommended. I should have my dino boogers (impressions) ready to be shipped soon

post #3756 of 7980

My impressions were delivered yesterday to Heir USA office. Hopefully they meet the required standard and my 8A's will fit my ears perfectly :)

post #3757 of 7980
Quote:
Originally Posted by dgcrane View Post

My impressions were delivered yesterday to Heir USA office. Hopefully they meet the required standard and my 8A's will fit my ears perfectly :)


Good luck. I hope they work out well on your first try. Since refits are so common, I was actually expecting to send them back at least once and was not hopeful in the slightest. As it turns out, they fit just fine and I won't be needing to send these back to China. I hope you get to enjoy a similar experience.

post #3758 of 7980
Quote:
Originally Posted by C.C.S. View Post


Good luck. I hope they work out well on your first try. Since refits are so common, I was actually expecting to send them back at least once and was not hopeful in the slightest. As it turns out, they fit just fine and I won't be needing to send these back to China. I hope you get to enjoy a similar experience.


With my luck it will be my 4A's that some customs official jams into his potato head. I can see it now, Customs guy Mr Potato Head Pete running screaming and waving his arms wildly through downtown Winnipeg in the middle of rush hour. My customs wood finish all the while glistening under the sun and blinding motorists as Potato Head Pete streaks by. On the plus side I'm sure the surgeon who pry's them out of his canals will be taken aback by the pure beauty of my black mamba 4a's with buckeye burle face plates. I for see a rather amusing human interest story in the Globe And Mail.

post #3759 of 7980
Quote:
Originally Posted by dgcrane View Post

My impressions were delivered yesterday to Heir USA office. Hopefully they meet the required standard and my 8A's will fit my ears perfectly :)


Argh. Mine left Vancouver on the 29th, arrived at San Fran on the 30th and tracking hasn't updated since.

 

If I'm tracking this so compulsively now, what am I to do during the 5 week build time?!

post #3760 of 7980
Quote:
Originally Posted by JCYC5 View Post


Argh. Mine left Vancouver on the 29th, arrived at San Fran on the 30th and tracking hasn't updated since.

 

If I'm tracking this so compulsively now, what am I to do during the 5 week build time?!


May I suggest looking into pricey mobile amps. Word from Soren is Heir also makes a nice amp.

post #3761 of 7980
Quote:
Originally Posted by JCYC5 View Post


Argh. Mine left Vancouver on the 29th, arrived at San Fran on the 30th and tracking hasn't updated since.

 

If I'm tracking this so compulsively now, what am I to do during the 5 week build time?!

Knowing myself and my total lack of patience, I went with the rush fee. Who needs money anyway?

Quote:
Originally Posted by DigitalFreak View Post


May I suggest looking into pricey mobile amps. Word from Soren is Heir also makes a nice amp.

They sure do. Somehow Heir always has a way to take your money... What kind of source do you have?

post #3762 of 7980
Quote:
Originally Posted by JCYC5 View Post

Argh. Mine left Vancouver on the 29th, arrived at San Fran on the 30th and tracking hasn't updated since.

If I'm tracking this so compulsively now, what am I to do during the 5 week build time?!

SF is a city of export. It's very likely the reason it hasn't updated is it's somewhere in transit to another continent. wink.gif
post #3763 of 7980
Quote:
Originally Posted by DigitalFreak View Post


May I suggest looking into pricey mobile amps. Word from Soren is Heir also makes a nice amp.

 

Ughhh. I'm not that devoted as to take an amp with me on the go, honestly. I bought myself an i.Fuzen amp case for the iPhone, and I'm very surprised at how well it does with my iPhone 4 and Etymotics ER4. I can't wait to compare the iPhone HP out with the amp's out when I get my 4.a

 

Quote:
Originally Posted by Sorensiim View Post

Knowing myself and my total lack of patience, I went with the rush fee. Who needs money anyway?

 

My University sends me a nice tuition bill that unfortunately needs to be paid :(

 

Quote:
Originally Posted by DougofTheAbaci View Post


SF is a city of export. It's very likely the reason it hasn't updated is it's somewhere in transit to another continent. wink.gif

 

The impressions are on their way to Heir in San Diego! From there..... I imagine it will be going back to SF before crossing over into China!

post #3764 of 7980

700

On behalf of my friend who just got his 8.A's. He says he can't listen to his Atrios anymore. :D

post #3765 of 7980
Quote:
Originally Posted by pdiddypdler View Post

700

On behalf of my friend who just got his 8.A's. He says he can't listen to his Atrios anymore. :D

I know that feeling - and I really liked my Atrios before getting the 8.A!

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